Drew B. Moon Email & Phone Number

New York, New York, United States

• Facilitate check-ins and provide world-class service from point of registration through members’ departures• Manage multiple inbound channels to provide support for members and information about studio operations• Be the best ambassador for Peloton’s brand through contagious enthusiasm and attention to members’ needs

Greater New York City Area

• Responsible for hiring and training of new associates on product knowledge, customer interaction, and salesmanship for work at our various farmer's market locations throughout Manhattan, Brooklyn, and Queens• Continually searching for and implementing low- or zero-cost ways to generate goodwill among customers through the use of sales tools like loyalty cards and multi-item discounts, increasing sales potential and fostering brand loyalty• Working to consistently provide standout customer service to each and every guest, connecting the taste and quality of our products to an exceptional memory of visiting our stand

New York, New York, United States

• Responsible for multi-platform content curation for the Depression and Bipolar Support Alliance (DBSA)• Contributed to a national campaign for Actor’s Equity to create new Tony Awards categories in 2019• Assisted organizations in cultivating messaging that is timely and consistent with organizational values

Hoboken, New Jersey

• Managing dues information for chapters within the organization and maintaining up-to-date information for the Chapter Support Team, the main liaison between the NSLS and its customers• Ensuring accurate organization of electronic records and management of incoming and outgoing bills as well as other correspondence concerning the Finance Department• Processing invoices and handling the preparation of checks and electronic payments to vendors and other payees

Greater New York City Area

• Generated and presented regular reports to the Board of Directors about new events focused on, but not limited to, networking, professional development, and cultural enrichment• Facilitated premium, members-only events geared toward cultural enrichment, including historical walking tours, wine and cheese classes, and art trips, as well as running our long-standing series of monthly mixers open to members and nonmembers alike• Curated new and targeted content across various platforms (e.g., Facebook, Twitter, Instagram) and monitored social media engagement for information on how to better serve our membership as well as increase the effectiveness of efforts focused on recruitment and retention

Chicago, Illinois

• Utilized product knowledge and brand-culture to provide guests with efficient and expert service and promote brand diversity at PUMA's flagship store• Balanced performance goals with client needs to maintain an approachable yet professional shopping environment while presenting the brand in unique ways• Embodied the company image on the floor and on the street to help assert PUMA as the world's premier sports lifestyle brand

Columbus, Ohio

• Facilitated service check-ins, provided technical assistance, and completed repairs as needed while maintaining clear lines of communication on the front end• Performed as a peer supervisor and trainer to associates throughout the service department during a company-wide change in order-entry and receiving processes• Exemplified the best-possible customer service to foster lasting customer relationships in support of the company motto to "Take Care of the Customer"

Columbus, Ohio

• Determined customers’ technology needs and assisted in providing complete home entertainment solutions across all product levels • Assisted in on-the-floor training of associates on systems and maintenance of current and future product knowledge to stay ahead of product trends• Consistently surpassed department metrics while focusing on the maintenance of an amiable, customer-centric environment