Drew Rutledge Email & Phone Number

Mountain View, Ca, Us

Seattle, Wa, Us

• Solutions Architect for VMware Cloud on AWS, covering a variety of customer verticals including global accounts, enterprise engaged accounts, as well as greenfield.• Provides technical guidance throughout the sales cycle (both pre and post-sale), including making architectural recommendations (183% goal), integration considerations with existing environments, and providing sizing estimates.• Leads customer pilot/PoC engagements, allowing customers hands-on access to product, assisting customers to overcome technical challenges while ensuring scope of pilot is maintained.• Public speaker for internal and external engagements with audiences ranging from 10-1000s of attendees, including product demonstrations, technical lectures, sales kickoff, and interactive labs (CSAT scores averaging 120+% of target metrics).• Author of “Monitoring VMware Cloud on AWS Workloads with Amazon OpenSearch Service” blog post, featured on Amazon Partner Network (APN) blog. This post received double the average APN blog post readership in the first month.• Mentor & “Onboarding buddy” for multiple teammates (450% annual goal), assisting them through a 3-6 month onboarding process. Includes coordination and leadership of a panel-based review process to monitor progress.• Works regularly with VMware, ISV, and SI partners, as well as interfacing with product & service teams to test new functionality of services as well as provide customer feedback to impact product roadmap.• Lab administrator for internal demo/learning lab, assisting with building lab infrastructure to enhance user experience, configuring customer-facing demos, and assisting with break/fix issues and other internal requests.

San Jose, California, Us

•Member of the Critical Problem Response (CPR) team, focusing on high-touch, critical accounts to improve customer satisfaction and drive positive business outcomes.•Designated Support Engineer (DSE) for a national mobile carrier and two Fortune 500 financial services companies, maintaining ownership of all cases, as well as proactively tracking ongoing issues, maintaining documentation on customer environment and managing customer relationship with the support organization. •Leader of the largest global support center’s End-User Computing (VDI) vTeam, serving as a subject matter expert (SME) and escalation point for all Citrix EUC and general VDI related issues.* As leader of EUC/VDI vTeam, created technical documentation as well as enablement content to train other engineers on how to troubleshoot related issues. Presented this enablement to multiple cohorts of engineers as part of internal enablement/continuing education program.

San Jose, California, Us

•Assisted Nutanix customers as tier 3 product support for all issues spanning the entire range of Nutanix products as part of the world-wide support organization.•Assisted with Nutanix product improvement by writing knowledge base articles, filing engineering bugs and product improvement requests.•Served as an SME for all Citrix and VDI related issues•Member of the Performance vTeam, assisting as an escalation point for system performance related cases.

North Carolina, 28801, Us

Designed and built virtual clinical desktop VDI solution leveraging Citrix XenDesktop 7.15 LTSR and PVS 7.12, later switching to MCS to utilize benefits of Nutanix HCI backend infrastructure. Multi-Datacenter environment load balanced behind NetScaler for high availability and site redundancy. Leveraged Imprivata SSO for application passthrough and badge-tap login functionality. Through image and infrastructure optimization, achieved sub-15 second initial logon time on average.In addition to these duties, assisted with day to day Infrastructure tasks, VM builds, infrastructure maintenance, etc. Also assisted with migration project to move entire environment from traditional three-tier architecture to Nutanix hyperconverged infrastructure.

Asheville, Nc, Us

Built out Microsoft MDT Imaging solution, WSUS environment, CrushFTP with external access tier, and Multi-tiered PKI using ADCS. Set up secure reverse-proxy server for external access using CentOS/Nginx. Also built Multi-site VMware Horizon VDI environment with GSLB site failover using Netscaler.Administrative duties include: 250+ node VMware vSphere environment, 32 blade Cisco UCS environment, management of Active Directory environment using Powershell and Group Policy, EMC Avamar/Data Domain, Microsoft Exchange, EMC Recoverpoint, EMC SAN including VNX,VNXe and XtremIO.Assisted in preparation/execution of two successful datacenter moves to colocation facilities.

Sylva, North Carolina, Us

Systems Administrator for Harris Regional Hospital, Haywood Regional Medical Center, and Swain Community Hospital.Built and maintained multi-tier Microsoft WSUS environment, Administrative duties included: EMC Avamar/Data Domain, Cisco UCS, Citrix XenApp/PVS, VMware vSphere, 200+ node Windows Server environment, Group Policy/Active Directory management, some automation via Powershell.Escalation point of contact for systems related service desk tickets for 2000 user environment.

Franklin, North Carolina, Us

(Formerly known as Macon Bank)Workstation rollout to 150+ employees, Technical Support, AD account management, Shoretel Phone Administration, Citrix XenApp administration, MobileIron MDM, Hardware Purchasing, Printer/fax troubleshooting, Set up MDT/WDS Server for desktop deployment.

Ann Arbor, Mi, Us

Sylva, Nc, Us

Assisted IT staff in imaging lab computers using Symantec Ghost, Upgraded network infrastructure including installing and terminating ethernet for labs, welcome displays, and CCTV, Set up desktops for end users including cable management, imaging, and memory upgrades, Provided user support to faculty, staff, and students.

Cullowhee, Nc, Us

Gainesville, Florida, Us

Converted antiquated teaching materials from Word Perfect using MS Office and Photoshop for the Florida 4H Foundation / UF's Institute of Food and Agricultural Sciences (IFAS).

Ann Arbor, Mi, Us

Bachelor'S Degree, Information & Computer Technologies

Aas, Computer Information Technology

Education record

High School Dual Enrollment Program