Drew Mutlick Email & Phone Number

Greater Boston Area

• Oversaw facility maintenance. Mostly providing direct technical support but also served as primary contact for outside contractors, scheduling service and bidding out for work.
• Oversaw equipment maintenance including safety inspections. Provided direct technical support for systems and inside repairs to all facility systems and non-DOT equipment.
• Improved efficiencies through improvements to processes and equipment. Implemented new training and developed new modifications or replacement of existing processes and equipment.
• Performed facility safety and regulatory inspections. Maintained complete and accurate records for compliance.
• Payroll management. Calculating and tracking associate wages, submitting payroll requests, and resolving issues in a timely fashion.
• Recruiting, training and coaching of human resources. Monitored adherence to best practices and regulatory compliance. Provided performance evaluations.

Andover, Massachusetts

• Familiar with most aspects of all programs available in the Boston market
• Perform in field reviews and review procedures with technicians
• Assume responsibility for the care and repair of vehicles and equipment
• Train new technician hires to Scotts standards of excellence
• Communicate effectively with other managers, associates, clients and the public to resolve issues and reach solutions efficiently, and to maximize customer contentment
• Oversee check in and checkout procedures

Southborough, Massachusetts

• Assumed the responsibilities of branch manager
• Supported GM to drive gross revenue while keeping a balance between quality, quantity and expense efficiencies
• Ensure good customer service by holding TSRs accountable and that issues were brought to a positive resolution
• Complete the reporting and record keeping for the Southborough branch
• Responsible for administrative duties like payroll, commissions, associate hours, reporting and inventory.

Greater Boston Area

• Communicate effectively with clients and the public to advise on treatments and practices
• Consistently volunteer to work Saturdays to achieve branch goals even if individual goals have already been met
• Observe and identify various plant species, lawn and horticultural, diseases and pests
• Apply fertilizers and various pesticides
• Consistently exceed new customer sales goals
• Lead technician since fall of 2009