•Provide CIO functionality & value to 40 small & medium sized businesses•Offer extensive guidance on new IT initiatives that are aligned with customer business goals •Review quarterly technology “roadmaps” outlining future recommendations •Prepare annual technology budget based upon current spend and “roadmap” recommendations•Work with a team of account and project managers to maintain a healthy and stable IT environment

• Helped develop documentation and processes for our newly established Voice department• Specialize in architecting and implementing ShoreTel's VoIP phone system• ShoreTel expert – fully Sales, Enterprise Contact Center and Mobility certified by ShoreTel standards• Work with customers to help them better understand their current phone services and provide recommendations in order to either improve functionality or provide cost savings• Work with customer to better understand their current LAN/WAN infrastructure and presenting them with the steps necessary to support VoIP in their environment• Prepare customer proposals – detailing all pricing and components needed and the scope of work to be done

• Work with Alliance’s existing SMB customer base helping them design and deploy their IT environment• Monitor project implementation status and results against schedule, budget and requirements• Build a “trusted advisor” relationship with my customers making me their main resource when it comes to making IT decisions• Stay current on trends specific to the IT industry to better meet the needs of customers and clients

• Posted daily Center updates as well as relevant news articles via Facebook and Twitter to help inform and captivate or social network• Promoted the Center’s upcoming events, particularly the US Summit & Initiative for Global Citizen Diplomacy, via social media outlets to attract attendance• Developed brand value and awareness by maintaining and growing our social network• Hosted the Arab American Business Fellowship Program in Des Moines, which brought three individuals from the Middle East to visit companies across the Des Moines Metro for a week to exchange business practices and enjoy in the Midwestern culture• Was a crucial member of the USCCD Staff in the planning and execution of the U.S. Summit & Initiative for Global Citizen Diplomacy in Washington, DC

Relevant Corse Work: Team Building, Leadership and Organizational Behavior, Managing in the Global Economy, Entrepreneurship, Operation and Supply Chain Management, Political and Economic Developments in Asia, Business Strategies and Global Business Leadership, Global Marketing Strategies in the Digital Age, Thesis: Business Plan for Vermeer Australia

• Wrote a business plan for an underground mapping product• Comprehensive plan encompassing market research, branding, market entrance strategy with complete financial forecast for 3-years • Presented the business plan to both Vermeer and Mountbatten's academic board

• Managed four accounts: John Lewis FreeSat, MESH Computers, PC/TV Specialist and CyberPower Systems• Actively Recruited PC and TV engineers to fulfill requirements of my accounts• Dealt with both business clientele along with End-users • Had a profit margin goal that I both maintained and exceeded each month• Help develop new and more efficient processes that are still used in the company today

• Oversaw the procurement needs of one of the members of the sales team• Worked closely with suppliers to find the best possible price for the needed equipment• Researched websites looking for parts that were not carried by our regular suppliers• Responsible for estimating and marking up equipment for engineers to quote to our clientele

• Worked one on one with a core group of clientele to resolve virus and spyware-related problems; consulted over the phone and in person• Navigated Windows XP to solve hardware and software problems• Managed business's finances

• Used Macromedia to create applications for the Web site• Updated students accounts by expanded or restricting space on the Windows 2003 network• Utilized SQL database with Adobe's Dreamweaver for Web site construction

• Repaired computer hardware, replaced as needed, checked connections• Navigated Windows XP to solve hardware and software problems• Resolved virus and spyware/adware related problems • Assisted students and faculty over the phone and in person

• Provided extensive support to commercial clients including both hardware and software needs