Andrew Pitts Email & Phone Number

Worldwide, Oo

Columbus, Georgia, Us

Columbus, Ga, Us

Columbus, Ga, Us

Columbus, Ga, Us

Columbus, Ga, Us

Supports all information security access requests while maintaining access control lists for multiple systems. Troubleshoots and identifies user security and/or access issues and provides impromptu client training when necessary.Tracks and provides monthly, quarterly and annual reporting for internet access attempts, work order and Incident Report (IR) metrics to IT Information Security management. Identifies and communicates internet access attempt patterns to Risk Management Team.Assists with basic auditing of system access controls as well as basic forensics for Human Resources and the Aflac Legal department. Provides access control lists to Internal Audit as well as multiple Business Unit Analysts.Provides new Aflac employees with basic Information Security policies and procedures during New Employee Orientation (NEO). Periodically assists with special projects and elevations involving other departments within Aflac’s Information Technology and other business units.

Columbus, Ga, Us

Provided thorough and accurate responses to customer requests/inquiries received via Internet, phone, document, etc.; communicated with customers orally; composed letters to request information or confirm action taken; communicated customer needs and complaints to management to provide information for improvement of training and overall service levels; reviewed data for accuracy and completeness; entered data while maintaining established service/productivity levels and meeting quality guidelines.

Atlanta, Georgia, Us

Will Call/DeliveriesResponsible for looking up, confirming and printing all orders for the current and following day’s deliveries and current day’s will call orders. Maintained forklift license to load orders on delivery truck for driver(s) to deliver. Pull orders for current days will call orders and following days deliveries. Assist customers whenever necessary in finding products and or determining will call location.Lumber AssociateMaintained inventory levels in order to meet customer demand. Assist customers when making their purchases in finding products they need for the project they are working on. Place orders for contractors on every level for their jobsites. Price items and maintain high level of customer service. Trained new associates in hands-on tasks and make sure they follow safety guidelines. Maintained forklift license to load customer’s vehicles and/or refill merchandise as necessary.Ensured the highest level of customer service was provided for each and every customer.

Randolph Afb, Tx, Us

Supervised and/or operated fixed and deployed Communications-Computer Systems (C-CS). Performed and/or supervised activities such as configuring and monitoring hardware and software for system operation, processing and control of data flow, and client-server multi-user system support including network management or administration. Performed micro-computer fault isolation and restoral actions. Controlled, managed, and accounted for automated information systems resources. Managed C-CS security programs and activities including Information Protection (IP). Made periodic evaluation and assistance visits, noted discrepancies, and recommended corrective actions. Evaluated and assisted C-CS activities. Managed C-CS security and IP programs. Controlled, issues, and accounted for communications security material and equipment. Performed system and product control and scheduling. Operated C-CS and supervised related activities. Managed and controlled automated data processing (ADP) resources. Provided support and supervision for the client servers, micro, and multi-user C-CS. Installed CAT-5 and Coaxial cables. Performed troubleshooting on all connections.

Bachelor Of Science, Computer Animation

Associate Of Science, Information Technology

Technical, 3C031 Communications - Computer Systems Operations Specialist