Child Support Technician
Current*Customer Service- Promptly and accurately respond with courtesy and compassion to inquiries via in person services, call center, and written communication from clients, third parties, and internal county departments. Explain federal, state and county policy and procedures. Document case record of all correspondence and case actions. *Interview/Case Review- Interview obligee/obligor to obtain necessary information that helps facilitate paternity and/or support action. Review case and utilize all resources available to gather pertinent information and complete necessary actions to ensure all documentation is secured for paternity and/or support to be established. Follow all Federal and State policies that guide internal processes.*Process Documents and Workflows- Complete required documents necessary to create referrals and any other required documents necessary to process a case timely and accurately. Complete paperwork for state hearings, maintain and report monthly activities to supervisor for manual processes. Manage existing workflows that impact case processes.*Program Compliance- Maintain confidentiality and follow FTI regulation policies. Attends state hearings, trainings and meetings to stay current on federal, state and county processes. Complete RMS data.
