• Motivate and supervise team members to ensure efficient operations in order to achieve daily goals and sales numbers.• Help train and onboard new employees, fostering a supportive learning environment.• Delegate tasks effectively, ensuring team productivity and workload balance based on the skills of each individual.• Ensure that employees are working in compliance with company standards, policies, procedures, and safety regulations.• Deliver exceptional customer service, addressing and resolving complaints promptly.• Maintain customer satisfaction by overseeing quality standards and service consistency.• Resolve operational challenges in real-time, ensuring minimal disruption.• Adapt to unexpected situations, such as staffing shortages or increased demand for product.• Recognize and reward team achievements, fostering a culture of positivity and accountability.

● Operated a POS system to itemize and complete customer transactions● Prepared food items according to customers' orders● Maintained high standards of customer service and cleanliness during high-volume and fast-paced work operations

● Operated a POS system to itemize and complete customer transactions● Assembled concession orders while maintaining quality during high-volume days of operation● Trained new crew members on procedures in concessions and in other roles

● Prepared customers’ orders of various types, including beverages and food items, in a safe, timely, and presentable manner● Served food and beverage orders to customers at both counter and table● Sanitized all surfaces and appliances daily