Drew Robert Hacker Email & Phone Number

Chapel Hill, Nc, Us

Design, plan, and execute critical initiatives for FLYR’s post-sale teams including Delivery, Product Support, Account Management, and Advisory Establish cross-organizational alignment with Product, R&D, and Sales to enable a seamless and satisfying customer journeyLead implementation project managers to create and sustain SOPs, reporting, automation, and tech/tooling solutions for organizational alignment and value maximization

Served a team of data scientists, data analysts/engineers, and technical leads to implement FLYR's machine learning, data-driven SaaS platform with global airlinesDirected cross-functional operations alongside Sales, Marketing, and R&D, while serving as the primary customer point of contact

Provided analytical translation between FLYR’s data science team and airline customers to effectively communicate product value and enable customer successAnalyzed product performance data in order to recommend product improvements for optimal revenue generation

Atlanta, Georgia, United States

Managed inventory strategy and forecast for out-for-sale period worth over $1B revenue in effort to establish consumer trust in Delta’s end-to-consumer offersSynergized network planning and revenue management actions to match supply and demand at optimal end-to-consumer offersForecasted load factors for executive level using data-driven trends and industry-informed expectations

Atlanta, Georgia, United States

SEA, PDX, BOI, GEG, ANC, FAI marketsPioneered revenue management and network planning decision-making tools during COVID-19 recovery

Columbia (Cae), South Carolina Area

Rectified 2019 below-wing audit findings by establishing accountable and sustainable pre-operational inspection, flight arrival, and training processes

Raleigh-Durham (Rdu), North Carolina Area

Created the first 24-hour Delta Air Lines tower at RDU by realigning bid schedule to promote productive work conditions and by synchronizing supervisory responsibilities to fit operational demandImproved Delta Air Lines’ below-wing first flight performance (11Us) by 64% year-over-year by optimizing manpower utilization via Sabre Real Time Staff Manager (RTSM), coordinating business partner functions (GoJet, TechOps, RDU Airport Authority, etc.), and strategizing nine tows between the hours of 0530-0845Improved station safety and compliance by validating tow team (brake rider and tow agent) qualifications via Delta Air Lines Learning Management System (LMS)

Raleigh-Durham (Rdu), North Carolina

Managed and equipped a staff of over 100 cabin service, ramp, and bag room employees in the 35-flight morning operation for Delta Air LinesCoached one supervisor from final corrective action to RDU ALA of the Month (09/2018) through a tailored individual action plan and weekly one-on-one mentorshipMentored one supervisor to attain station manager position by providing temporary-duty opportunities in PBI and by investing biweekly time in professional development

Dtw, Sbn, Bmi, Sna, Pvd, Sjc, Bos

Atlanta, Georgia

Planned and scheduled Delta Air Lines and Delta Connection flights in Sabre AirVision in order to optimize aircraft utilization given capacity goals, minimum maintenance/standard ground requirements, and aircraft operational constraintsInnovated Delta’s flight numbering system by partnering with network planning IT specialists, creating flight number consistency and streamlining schedule pass down

John F. Kennedy Airport (Jfk), New York

Analyzed regional consumption trends of JetBlue customers to improve future provisioning decisionsPresented JetBlue’s Executive Leadership Team with a strategy to improve Even More Space seat factors using mobile app based on transcontinental flight revenue research

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.78

Activities and Societies: Pepperdine Waves Baseball TeamStudent Athlete Advisory Committee President

Master Of Business Administration (Mba), Airline Management, 3.82

Recipient of the ISTAT Foundation's Joseph Nadol Memorial Scholarship (2016)