Drew Fowler Email and Phone Number

● Reduced risk across the enterprise and marketplace.● Developed and implemented safety and community guidelines that reduced risk across the enterprise and marketplace and shaped the expectations and behavior of the organization.● Utilized data-driven insights to create strategy, and policy, and inform cross-functional product and engineering roadmaps. ● Partnered with cross-functional teams to measure risk and establish Trust & Safety goals and strategic roadmaps across product and service lines. ● Managed safety crisis escalations and legal matters encompassing subpoenas, search warrants, interrogatories, and depositions. ● Presented complex information, data, and strategic plans to senior executives and internal experts under tight time pressure and in a fast-moving environment. ● Recruited, hired, trained, and led a world-class support team providing 24/7 global security support.

● Implemented Trust and Safety policies and standard operating procedures assuring consistent, customer and business-centric outcomes. ● Decreased the leading loss indicator and lost cost per booking by 92.5%. Resulting in total cost savings of $1.2M per month.● Reduced the leading fraud indicator and late returns from 22% to 2% in 12 months. ● Designed and implemented a Know Your Customer (KYC) system strengthening the customer vetting process and reducing the number of stolen vehicle incidents to >95%/monthly cases from 24 to .5%. ● Utilized data to develop risk management strategies and renegotiated contracts to decrease vendor spend by 44%. ● Streamlined operations enhancing strategy, processes, procedures, tools, and member experience across the Risk organization. ● Received commendation from the Colorado Police Department for proactive anticrime contributions.

● Designed and led technology solutions for 10x YoY growth. Created and implemented metrics for safety incidents, security, and clinician sentiment. ● Defined and implemented proactive safety threat monitoring, operational planning, and response practices to prevent incidents. ● Developed an enterprise risk management plan for clinicians' business and personal protection. ● Recruited, hired, and mentored diverse program managers for Amazon Care's global healthcare excellence.● Created strategy and operational documents to guide and develop the team amid rapid expansion.● Represented the organization among industry peers, contributing to the broader conversation about safety, and bringing cutting-edge policy developments and best practices to the organization.

● Identified by Leadership as a top-tier performer for performance excellence, accuracy, consistent deadline adherence, and superior work standards. ● Implemented safety programs reducing Prime Week's year-over-year OSHA-recordable injuries by 52% and decreasing leading risk indicators by 46% in high-risk facilities.● Led safety awareness and compliance efforts for over 10,000 employees. ● Trained, mentored, and led Yard Safety and Personnel Safety Program Managers. ● Managed incident responses, wrote business reviews, and authored safety white papers. ● Created and implemented a pandemic business continuity plan for a 100-employee driver dispatch unit, incorporating remote work technology, and enabling 4,000 service calls with zero reductions. ● Proposed an operational change for trailer inspections, increasing employee utilization by 5% and decreasing the daily cost of labor by 2,300 hours.

● Key member of the Certified Crises Intervention Team (CIT). ● Delivered training to student officers on law enforcement policies, tactics, laws, and tactical proficiency. ● Maintained public safety by responding to emergencies as a first responder, enforcing laws, identifying and arresting criminals, and providing court testimony. Promoted community relations, and recommended services for mental health and homelessness.

● Served as International Police Mountain Bike Association (IPMBA) training officer. ● Conducted investigations, engaged in front-line policing, and patrolled public protests and community rallies, employing crowd control and security strategies.

● Coordinated press conferences and dispersed information following major public safety incidents. ● Provided updates regarding police-involved events, departmental policies, and real-time news through local and national news outlets, and social media channels. ● Conducted research and authored articles for publication. ● Devised and led marketing campaigns to increase social media presence and community engagement; expanded Twitter followers from 58,000 to 129,000, a 222% increase.

Contributed to product development, sales strategy and go-to-market planning for a family-owned and operated boutique winery. Managed wine tastings at corporate and private events. Fostered distributor relationships. Facilitated winemaking, from picking grapes to bottling wine, while monitoring quality, managing vendors and optimizing customer experiences. Trained and supervised up to seven interns.■ Appreciated by winery owners for contributing to the tripling of the winery’s production and sales