Drew S. Email & Phone Number

New York, Us

Spearheaded the company-wide transformation that resulted in 𝐄𝐁𝐈𝐓𝐀 𝐩𝐫𝐨𝐟𝐢𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲, leading a team of 𝟯𝟬 to achieve 𝟴𝟬% gross margins, 𝟭.𝟱𝗠 subscribers, and $𝟯.𝟱𝗕 in portfolio AUM𝗣𝗲𝗼𝗽𝗹𝗲 & 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻:------------------------⇨ Revamped the Product Organization with an 80% turnover in 8 months, prioritizing the recruitment of subject matter experts to strengthen core functional areas⇨ Hired 14 high-impact professionals from my network and previous teams to drive organizational transformation, speed, and scale.⇨ Boosted Product Organization NPS by 91%, significantly enhancing team satisfaction and engagement⇨ Led and designed the reorganization of the 300+ person Product Delivery team (Product, Design, Engineering) within the first 2 months, improving both the quality and velocity of product development𝙋𝙧𝙤𝙙𝙪𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 | Core Products (Investments & Banking), Growth (Onboarding, Activation, Engagement, and MarTech), Platforms (Trust & Safety, Money Movement, Subscriptions, Brokerage/Banking Accounts & Adapters, Data Management)𝙋𝙧𝙤𝙙𝙪𝙘𝙩 𝘿𝙚𝙨𝙞𝙜𝙣 | User Experience (UX) and Research𝙁𝙧𝙖𝙪𝙙 | Strategy & Data Science𝗞𝗲𝘆 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀:------------------------⇨ Increased Daily Deposits Initiated by 201% ⇨ Increased Activation Rate (2-week) by 175%⇨ Increased Subscriber Conversion by 19%⇨ Increased Monthly Active Subscribers by 37%⇨ Increased Subscribers with a Recurring Deposit (Auto-Stash) by 26%⇨ Increased Bank Link Approval Rate by 248%⇨ Increased Daily Account Creation to Making a First Investment by 275%⇨ Increased Organic Traffic by 244% and reduced CAC by 16.5%⇨ Increased Month Two Retention by 26%⇨ Reduced Churn by 50%⇨ Renegotiated, consolidated, and terminated unnecessary vendor contracts resulting in $16M in annualized savings

New York, Us

Jersey City, Nj, Us

𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀, 𝗟𝗼𝗮𝗻𝘀, 𝗖𝗿𝗲𝗱𝗶𝘁 𝗖𝗮𝗿𝗱, 𝗮𝗻𝗱 𝗙𝗿𝗮𝘂𝗱 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 (𝟮𝟱 𝗽𝗲𝗼𝗽𝗹𝗲) 𝗮𝗻𝗱 𝗱𝗿𝗼𝘃𝗲 𝗕𝗹𝗼𝗰𝗸𝗙𝗶 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗮 𝗳𝘂𝗹𝗹 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗻𝗱 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘁𝘂𝗿𝗻𝗮𝗿𝗼𝘂𝗻𝗱. $𝟮𝟴𝟬𝗕 𝗔𝗨𝗠 𝗮𝗻𝗱 𝟲𝟱𝟬𝗞 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗴𝗹𝗼𝗯𝗮𝗹𝗹𝘆.𝗟𝗲𝗱 𝘁𝗼 𝗯𝗲𝗶𝗻𝗴 𝘁𝗵𝗲 #𝟭 𝗳𝗮𝘀𝘁𝗲𝘀𝘁 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗼𝗻 𝘁𝗵𝗲 𝟮𝟬𝟮𝟮 𝗜𝗻𝗰. 𝟱𝟬𝟬𝟬 𝗹𝗶𝘀𝘁.⇨ 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 | Authentication, Accounts, Onboarding, Risk & Fraud, Legal & Compliance, Fiat Payments, Crypto Payments, Financial Operations, Business Operations, Core Banking, Data Management⇨ 𝗖𝗼𝗿𝗲 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀 | Credit Card, Retail Loans, Activation & Engagement (Web/Mobile)⇨ 𝗥𝗶𝘀𝗸 & 𝗙𝗿𝗮𝘂𝗱 | Strategy, Data Science⇨ Led 400 person Product, Eng., Design team through org transformation (R&R, Levels, Promotion Criteria)⇨ Redesigned staffing and hiring, co-location strategy, right-sizing, and defined domain ownership creating more efficient 150 person organization across Product, Eng., and Design.⇨ Moved from monolith to service-based architecture⇨ Transformed unstable platform reducing downtime by 75%⇨ Revamped entire onboarding, KYC, and fraud experience from 25 steps to 6, decreasing fraud losses 95% YOY w/ no increased friction, and reducing cost per active from $4 to $1⇨ Instant identity verification from 50% to 90% globally, 95% fraud detection rate with real-time interception⇨ Integrated 2 divergent platforms Institutional (Python) and Retail (Elixir) and merged into end-state enterprise grade set of common capabilities (Go).⇨ Renegotiated contracts and relaunched services to lead to $25.5M in annualized savings⇨ Upgraded homegrown Core Banking Platform that powered core financial capabilities, Loans & Yield products to bank grade partner (Mambu)⇨ Sunset and rebuilt homegrown solution with bespoke solutions per payment method to global payments infrastructure

San Jose, Ca, Us

𝗖𝘂𝗿𝗿𝗲𝗻𝘁𝗹𝘆 𝘁𝗵𝗲 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗕𝗡𝗣𝗟 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗶𝗻 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱 𝘄𝗶𝘁𝗵 𝟮𝟱𝗠+ 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀, $𝟭𝟱𝟬𝗠+ 𝘁𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝘀, 𝟮𝟴𝟬𝗞+ 𝗺𝗲𝗿𝗰𝗵𝗮𝗻𝘁𝘀⇨ Built ground-up scalable experience and platform enabling rapid succession of 3 distinct products in 7 countries in 1.5 years ⇨ Drove product strategy, development and execution of the BNPL product suite --- Products | Pay in 30, Pay in 3, Pay in 4, Monthly Installments--- Countries | US, UK, DE, FR, IT, ES, AU⇨ Started and grew cross-functional Product Delivery team--- 2 -> 16 Product Managers--- 60 -> 120 Engineers --- 3 -> 6 UX Designers--- 14 -> 20 Partner Teams⇨ Scaled to first 3 million customers using the product in less than a year⇨ Created 15% halo effect via ecosystem symbiosis on incremental buying for PayPal merchants⇨ Customer engagement after 3 months surpassed a 40% repeat usage rate“𝗜 𝘄𝗼𝘂𝗹𝗱 𝗮𝗹𝘀𝗼 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁 𝘁𝗵𝗲 𝗿𝗮𝗽𝗶𝗱 𝗴𝗿𝗼𝘄𝘁𝗵 𝗼𝗳 𝗼𝘂𝗿 𝗕𝘂𝘆 𝗡𝗼𝘄, 𝗣𝗮𝘆 𝗟𝗮𝘁𝗲𝗿 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹𝗶𝘁𝘆. 𝗦𝗶𝗻𝗰𝗲 𝗜’𝘃𝗲 𝗯𝗲𝗲𝗻 𝗵𝗲𝗿𝗲, 𝗜’𝘃𝗲 𝗻𝗲𝘃𝗲𝗿 𝘀𝗲𝗲𝗻 𝗮 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗹𝗮𝘂𝗻𝗰𝗵 𝘄𝗶𝘁𝗵 𝘁𝗵𝗮𝘁 𝗸𝗶𝗻𝗱 𝗼𝗳 𝘀𝗰𝗮𝗹𝗲 𝘀𝗼 𝗾𝘂𝗶𝗰𝗸𝗹𝘆.” - 𝗗𝗮𝗻 𝗦𝗰𝗵𝘂𝗹𝗺𝗮𝗻, 𝗣𝗮𝘆𝗣𝗮𝗹 𝗖𝗘𝗢

San Jose, Ca, Us

San Jose, Ca, Us

𝗟𝗲𝗱 𝘁𝗵𝗲 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗳𝗿𝗼𝗺 𝗽𝗿𝗼𝗼𝗳 𝗼𝗳 𝗰𝗼𝗻𝗰𝗲𝗽𝘁 𝘁𝗼 𝗴𝗹𝗼𝗯𝗮𝗹 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗲 𝗣𝗮𝘆𝗣𝗮𝗹 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗖𝗮𝗽𝗶𝘁𝗮𝗹 & 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗟𝗲𝗻𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗺𝗼𝘃𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 $𝟭𝟬𝟬𝗠 (𝗽𝗿𝗼𝗼𝗳 𝗼𝗳 𝗰𝗼𝗻𝗰𝗲𝗽𝘁) 𝘁𝗼 $𝟲𝗕 𝗶𝗻 𝗹𝗼𝗮𝗻 𝗼𝗿𝗶𝗴𝗶𝗻𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 <𝟰 𝘆𝗲𝗮𝗿𝘀.⇨ Drove strategy and execution which led to the complete redesign of the PayPal Working Capital experiences and underlying platforms, launching the product in 4 countries--- Countries | US, UK, DE, AU⇨ Managed 5 product managers and drove the roadmap and resource capacity for 60+ engineers and 3 user experience designers; influence over 14+ non-dedicated development teams⇨ Created full customer lifecycle support resulting in a 10% increase in funded accounts, 20% increases in loan pay-off and renewals, and a 10% increase in customer satisfaction / NPS scores (60+ NPS)⇨ Complete UX overhaul, which led to application submission to money in applicants account in <9 secs⇨ Led integration of acquisition, Swift Financial, into PayPal and the Business Lending suite

San Jose, Ca, Us

𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗱𝗶𝘀𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗼𝗳 𝗣𝗮𝘆𝗣𝗮𝗹 𝗖𝗿𝗲𝗱𝗶𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝗵𝗮𝗻𝗻𝗲𝗹𝘀 𝗼𝘂𝘁𝘀𝗶𝗱𝗲 𝗼𝗳 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗽𝗼𝗶𝗻𝘁 𝗼𝗳 𝘀𝗮𝗹𝗲 𝘄𝗵𝗶𝗰𝗵 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗲𝗱 𝗮 𝟮𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝘁𝗼𝘁𝗮𝗹 𝗺𝗲𝗿𝗰𝗵𝗮𝗻𝘁 𝘀𝗮𝗹𝗲𝘀, 𝟯𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗣𝗮𝘆𝗣𝗮𝗹 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝟴𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀.⇨ Integrated the PayPal Credit product into PayPal’s P2P payment product and navigated complexity of using a credit facility outside of the traditional point-of-sale⇨ Defined product strategy and execution for PayPal’s Upstream Presentment program (distributed advertising) implemented across 60,000 merchants, displaying 29M impressions per day, and allows merchants to merchandise financing on their website⇨ Developed core PayPal capability to deliver credit offers within online checkout experience and provided self-service capabilities for 380k merchants to customize offer to their specific needs

San Jose, Ca, Us

𝗘𝗻𝗮𝗯𝗹𝗲𝗱 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗲𝗱 𝘁𝗵𝗲 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗲 𝗕𝗶𝗹𝗹 𝗠𝗲 𝗟𝗮𝘁𝗲𝗿 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗽𝗼𝘀𝘁-𝗮𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗶𝘁𝘀 𝗺𝗼𝘀𝘁 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗰𝗵𝗮𝗻𝗻𝗲𝗹𝘀 𝗼𝗳 𝗲𝗕𝗮𝘆 𝗮𝗻𝗱 𝗣𝗮𝘆𝗣𝗮𝗹.⇨ Developed tactical plan and executed the conversion of all customer-facing communications for the Bill Me Later product to meet new requirements mandated by the FDIC, Reg Z and CARD Act⇨ One of two leads tasked with the integration of the Bill Me Later product into eBay and PayPal channels after acquisition, increasing new account generation by 2.3 million and year-over-year growth of 199%⇨ Provided 24/7 issues management support for the Bill Me Later product on the PayPal/eBay channels⇨ Product Owner responsible for writing user stories and leading agile ceremonies for a team of 12 engineers

Bachelor Of Science, Business Administration

Masters In Business Administration