MasterControl is compliance software for manufacturers in the medical industry. It tracks the testing and approval process that the FDA requires, whether it’s for a medical device or medicine. I was brought on to consult and I continue to advise them on an ongoing basis.

As Chief Customer Officer at XANT, I work with executives and sales team leaders to make sure they're getting the most out of our enterprise sales solution: Playbooks™. We evaluate their current state, define their ideal future state, put initiatives in place to get there, and use tools to measure progress. This type of rigor and methodology has changed the way we engage with customers, and also how we manage processes internally. Everyone we work with at our clients’ companies has unique motivations for using our software. By asking the right questions, I get insight into their motivations and focus on setting them up for success.XANT’s Playbooks manages lead follow-up and prospecting cadences, automates administrative tasks, and uses data to predict when and how to engage buyers for the best outcome.Playbooks makes sales and marketing teams more productive and better organized, enabling them to enjoy a substantially higher rate of success.This is done through:💻 Productivity: Consistently accelerate your team's sales activities to deliver discernible revenue growth.👀 Visibility: Clearly see who is contributing and how effective they are in order to identify opportunities to improve performance.📝 Prioritization: Use data with AI, rules, and analytics to identify, prioritize and engage the right customers with the right Plays.Here’s what our customers say about Playbooks:🎯 “Right now, we are estimating an impact of $60 million in annual revenue, which is pretty incredible.” Brandi Ellis, Marketing, Caesars Entertainment🎯 “The biggest win for ClickDimensions since moving to Playbooks has been a 65% increase in direct sales.” Bobby Schmidt, Business Development, ClickDimensionsWant to learn more? 💻 Visit www.XANT.ai✉ Email Andrew.Kimball@XANT.aiLearn more about Playbooks below.Specialties: AI | Data | Enterprise

During my time at XANT, I improved retention rates and renewal forecasting, as well as the customer implementation process. After a year as Senior VP of Customer Success, I was promoted to CCO.