Drew Morrison Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Oversees North American Support team under the Global Support Team Manager. Holds ticket reviews with entire North American GETPAID support team including six direct reports. First point of escalation for North American clients when needs are not being met. Assists in creating and improving processes for the increase of efficiency in ticket work. Works with several internal teams to ensure that the right eyes are on a problem.

Jacksonville, Florida, United States

Lead support team member for the North American GETPAID team. Held ticket reviews with junior members and assisted with minor escalations. Continued to work T1 and T2 tickets as well as be a point of contact for more high value and high touch customers. Senior team member who assisted with any needs to the junior team members.

Jacksonville, Florida Area

Oversaw the transition process from the GETPAID implementation team to the GETPAID product support team. Organized and lead both internal and external calls discussing the various facets of the implementation process including any potential challenges, custom processes, and remaining issues through the implementation process. Ensured that the transition from the more hands on implementation team to the larger customer base with less focused support team went smoothly.

Jacksonville, Florida Area

Tier 1 and 2 Product Support for GETPAID Enterprise Software. Troubleshooted software issues within application in the realms of email, import/update processes, reporting, and scheduled jobs among others for a variety of clients in a help desk environment as a member of the product support team.

College Station, Texas

Located at various locations. Worked primarily as a Functional Business Analyst with experience in the banking and pharmaceutical industries. Some roles include Security Administrator for HR Systems, gathering requirements from project leads and client, and writing Business Requirements Documents. Has also gained experience in PeopleSoft administration activities such as Oracle database administration, application server, web server, and batch server administration, patching, upgrades, database refresh activities, and several other facets of PeopleSoft Administration and worked briefly with JD Edwards.

Syracuse, New York

Answers phones and assists users of Syracuse University's Active Directory with technology issues.

Syracuse, New York

Access control to dormitories: check student IDs, sign in guests, and verify students.

Syracuse, New York

Class: IST 346- Introduction to Information Management and AdministrationHelping students with labs, grading labs, taking attendance,

Rock Hill, New York

Manage TCP/IP Network, Troubleshoots issues with iPads, network, printers, etc, Worked with Audio/Video equipment to set up presentations when needed, counselor to boys aged 6-8.

Bachelor Of Science (Bs), Information Management And Technology

Activities and Societies: Alpha Phi Omega

Advanced Regents Diploma, General Studies

Activities and Societies: AP and Honors Courses, Building Planning Team, Co-President Habitat for Humanity, Varsity Track and Field, Art.