Building the CX of the future. AI + Data + Humans.

Helped early-stage startups secure their next round of funding by delivering user-centered product designs through research, prototyping, and testing. Managed client relations, and cross-functional collaboration to drive growth and product success.

Enhanced agent experience by designing AI-powered tools for customer service representatives, boosting efficiency and interaction quality. Led team efforts during a company acquisition, conducting user interviews and seamlessly integrating their services into our platform and design system.

Applause empowers companies of all sizes to deliver great digital experiences (DX) – across web, mobile and IoT as well as brick-and-mortar – spanning every customer touchpoint. As the Director of Creative Services, I managed a remote team of designers and developers. I led the UX and UI design and created scopes, timelines, and wireframes for all of our websites, including utest.com, our single-page app for our community of over 250,000 testers worldwide. - Helped utest.com go from 340,000 page views per month to over 1 million within a year.- Collaborated with the product owners to determine inefficiencies and provide solutions- Conducted user studies to inform the design process- Lead the design in the Rebrand of the company- Utilized agile/scrum development

Guided students in transforming traditional typography and layout skills for the digital world, equipping them with the tools to thrive in modern design. Focused on empowering them for long-term career success.

"We Define Strategies, We Build Brands, We Create Experiences, We Deliver Customer Platforms, and We create digital transformation" - SapientNitroAt SapientNitro, I worked on a variety of projects including website design, digital and print ad creative, and conceptual work for RFP responses.Client include:- CVS- The Hartford- Warrior- RAM- Dunkin' Donuts- Staples

Freelance design work for various clients.

Worked on a variety of print and web related promotional material for the college.

Designed various print material for local businesses including banner stands, postcards, and t-shirts. Managed client accounts and oversaw each job through to completion. Designed HTML emails using Constant Contact.