Drew Sultan Email & Phone Number

Chicago, Illinois, United States

Currently serving as the Manager of Client Operations for Interactive Brokers Client Services. In this dynamic role, I focus on optimizing processes, enhancing operational efficiency, and driving continuous improvement initiatives. Collaborating closely with cross-functional teams, I play a central role in ensuring alignment with company policies, regulatory requirements, and industry best practices. My commitment to excellence extends to client satisfaction, where I actively engage in implementing strategies to elevate the overall client experience.

Greater Chicago Area

As the global Manager of Quality Assurance at Interactive Brokers, I orchestrated a transformative impact on client satisfaction and operational efficiency. Through the creation and implementation of new operational policies and strategic automation, I elevated client satisfaction by 9% while simultaneously reducing average wait times by over 3 minutes.

Greater Chicago Area

As an Institutional Sales Representative at Interactive Brokers, I excelled in driving new Institutional business growth through a strategic combination of cold calling and targeted lead generation. My efforts resulted in bringing in over $200 million in assets under management and generating commissions totaling $1 million.

In my role as a Key Account Services professional at Interactive Brokers, I played a pivotal role in providing top-tier client support across individual, advisory, and institutional segments. I specialized in addressing diverse account-related inquiries, encompassing trade and margin issues, commissions, banking services, and trading platform support.

Summer/Winter InternExecuted and communicated trades as a clerk in the S&P 500 pit at the Chicago Board Options Exchange

Business, Finance

Activities and Societies: Alpha Kappa Psi, Sigma Alpha Mu- President

Bachelor Of Science (Bs), Finance, General