Drew Wander Email & Phone Number

United States

Miami, Florida, United States

• Strategically plan the future deployment of the Silversea ships in North America, South America, Western Mediterranean, and Antarctica. • Travel, meet, and engage local and national governments as required. Visit and build relationships with key stakeholders within the destinations to listen, understand and respond to the challenges that exist, seeking and providing solutions.• Comprehensive research efforts to deepen worldwide knowledge of assigned regions to understand the destinations, capacity management, competitor positioning, and potential shore excursions.• Analyze passenger feedback and satisfaction surveys to identify trends, areas for improvement, and opportunities to enhance the overall guest experience.

Provincetown, Massachusetts, United States

• Dynamically and effectively lead all Destination Marketing to create a halo around Provincetown through print and digital media, podcasts, radio, streaming, and social media. • Make all creative decisions including producing scripts, conducting photoshoots, and overseeing graphic design and images for print; digital rack cards; and more. • Maintain and continually optimize ptowntourism.com website through WordPress.• Co-manage budget development and five-year plan for the Office of Tourism alongside Director of Tourism.• Manage Tourism Grant Program, providing support to various organizations to help create a year-round economy for the Town of Provincetown. • Successfully revised the FY24 Tourism Grant Program to promote diversity, equity and inclusion. • Oversee all department billing, bookkeeping and record keeping.• Schedule and train volunteers to assist visitors at the information desk. • Increased Instagram reach by 40% within the first six months of employment.

• Provided support to 13 ships by maintaining and organizing excursions for the Guest Programs department. • Oversaw approximately 350 excursions per week during the height of the season while planning and updating upcoming cruise departures.• Managed invoices for speakers, entertainers, and excursions. • Revised all shipboard documentation prior to each ship’s departure.• Developed and revised all excursions on the Hudson River in under three weeks of the cruises starting, exceeding company and guest expectations while following various COVID-19 procedures and guidelines. • Expanded role responsibility in order to cover vacancies in other areas. • Remained continually on-call to answer cruise and excursion director questions, at times being sent out on multiple itineraries to coach struggling directors.

Greater Boston Area

• Entrusted with the development of a new role to support and manage a 380-passenger ship for global cruises, serving as the liaison between the ships abroad and the home-office in Boston.• Conducted due diligence, monitored, and oversaw relationships with integral third-party providers like guest speakers, guest photographers, and artists. • Quickly and proactively troubleshooted on-board ship issues ranging from guest issues and itinerary changes to onboard emergencies. • Led and managed all guest Group Leaders while onboard to include logistics for all Road Scholar activities, ensuring work was distributed in an equitable and timely fashion to achieve organizational success.

Boston, Ma

• Managed operations for educational travel programs for cruise ships in the East Afloat Region such as Great Lakes, New England, and Antarctica.• Partnered with the American Steamboat Company, Victory Cruise Lines, Holland America, Crystal Cruises, Albatros Expeditions, Hurtigruten, and G Adventures to develop new chartered cruise programs.• Managed a team of Coordinators, Program Assistants, and Group Leaders to help produce compelling educational content for excursions, lectures, and activities.• Increased Great Lakes programs average quality score 20% in the first year of employment. • Successfully created and implemented roadmaps to increase average quality scores across the organization. • Designed pricing and budget models based on regional knowledge, research, and new and existing vendor relationships to produce affordable programs for participants.

Guilford, Ct

• Operated itineraries on the Puget Sound, East Coast, Lower Mississippi, and Alaska, creating positive change and improving performance by optimizing onboard educational programs; setting expectations with the Group Leaders; and enhancing the partnership with the cruise company. • Successfully decreased repercussions of itinerary alterations and port cancellations across seven ships utilizing powerful supplier and tour company relationships.• Trained and developed new staff members including incoming Cruise and Excursion Directors, housekeepers, servers and deckhands• Achieved 30% renewal rate amount passengers creating over $2M in revenue.• Awarded with the Employee Spotlight for excelling in the Customer Satisfactions Scores.• Coordinated large variety of passenger tours, activities, lectures, and musical entertainment.• Ensured the safety and welfare of guests by leading onboard safety presentations; enforcing safety guidelines, participating in safety drills; and serving as a first responder for land-based excursion injuries. • Acted as ship emcee at all entertainment/tour events in rotations of 6-15 weeks at a time.

The Walt Disney World Company

• Consistently delivered excellent service to 1,500+ customers per day, including welcoming guests, making reservations, seating guests, providing directions, and creating special moments. • Trained new hosts to achieve success through Disney’s renowned customer service approach. • Entertained children during long wait periods with fun games and activities.

Columbus, Ohio

• Spearheaded a leadership role where paying attention to every detail is critical to ensure a smooth successful performance and rehearsal process.• Benefited from a strong partnership with the Artistic Director compiling new projects and overseeing the production from a creative point of view• Attended production/board meetings to establish an understanding how all sides of the industry work

Columbus, Ohio Area

• Represented a nationally accredited School of Music for faculty, perspective students, and patrons• Responded quickly and effectively to inquires at the main desk that involved multitasking in a business environment along with strategic thinking• Safeguarded confidential information, while utilizing strong written skills, which required proficiency in Microsoft Office Suite in order to keep proper organization in the office.

Huron, Ohio

• Launched into a fast-pace environment performing and contributing to five professional productions• Garnered a keen understanding of building and designing set pieces, props, lighting, publicity and managing the box office.• Executed stage strikes with a production team in order to meet tight deadlines

N. Canton, Ohio

•Learned the importance of hard work and teamwork co-inside together to make something successful.•Showcased strong organizational skills for implementing catering events on and off property; also creating seating plots for the regular meal service produced by the restaurant.•Developed guest service skills from greeting, guest interaction, merchandise sales, and answering phones.