Dr.Faisal Al-Nasser Email & Phone Number

Saudi Arabia

- It is a CIO role , heading a Team of 270+ people to provide all IT services for 20 Billion SAR revenue company.

Riyadh, Saudi Arabia

Dammam, Eastern, Saudi Arabia

 Hired to optimize the cost of IT services, purchases and restructure the manpower Organization Structure. Successfully managed to implement more than 30 cost saving initiatives resulted in more than 3.25 Million SAR of saving. Established a 3 years roadmaps for Cyber Security, Social media, Internal Process Automation and Applications enhancement. Built up the Strategy Initiatives to Digitally Transform the company and move it to higher digital maturity level and help in supporting the new business revenue channels requirements. Mobilized more than 70% of infrastructure cloud to provide higher availability, reachability to all branches and make the business more resilient. Developed a roadmap for Social Media Channels Utilizations & Management and followed by implementation that resulted in improvements in Governance and Team performance with at least 25% with monitoring dashboards. Working on Company New Business Strategy to adapt to the new challenges after COVID19 pandemic on market & Newspaper Industry. Successfully launched 3 Digital Platforms under the sponsorship of his Royal Highness Prince Saud Bin Nayef Bin Abdulaziz Al Saud Lead the security enhancement to receive Aramco 3rd party compliance successfully CCC.  Managed eCommerce Startup by setting the required Plans , Goals and Tasks. Working on Odoo ERP implementation with the team and all related stakeholders to achieve the goals of zero-paper process and operation excellency.

Saudi Arabia

▪ Implemented solutions for Social Media publishing ,listening and Management.▪ Established successfully an Open Source IT service management platform with 2 support initiatives that helped in reducing the number of raised complaints tickets by 45%.▪ Improved the IT Team efficiency by at least 50% compared to previous time considering the amount , quality of work and tasks been done.

Saudi Arabia

- Managing the project startup within Saudi Arabia for eCommerce business from all Technical related parts.- Setting up the roadmap & KPIs to ensure smooth kick-off for the operations & related marketing plans- Providing the technical support for Magento platform and website UI/UX through trusted 3rd Party. - Build the future technology roadmap for 5 years for product , platform and Mobile Apps in line with business plans.

Saudi Arabia Alkhobar

 Hired to optimize the IT team performance with proper set of developed KPIs for each team member Supported 2300+ domain users through a successful Service Level Agreement (SLA) with Al-Othman Group (17 business units) with an efficient IT Services management. Built and monitored the cloud setup for the group to work effortlessly during Pandemic offsite work. Steered and monitored an IT team of 45+ resources spread over different branches & HO.  Successfully implemented MS Office 365 for different clients. Enhanced the restructure on reporting and process automation and supported pre-sale activities that reduced customers complaints by 20%. Upgraded the existing network for Al-Othman Business Tower and other sites successfully to have resilient infrastructure and accommodate the new business expansion.  Implemented the latest Cloud Security Solutions for the group and successfully built Security Operation Centre (SOC) using latest solution.

Saudi Arabia Alkhobar

 Accomplished 900 Million SAR Merger/Acquisition with Savola Plants successfully instituting IT activities  Saved 3 Million SAR by restructuring IT Manpower and services and developed a 5-year digital roadmap Designed and implemented HR Digital Transformation using SAP SuccessFactors boosting efficiency by 10%. Implemented Managed Printers Solution and reduced consumption costs by 25% (around 100K /year)  Outsourced Hosting for all ERP & Critical IT systems at Tier 3 DC and reduced the operation cost by 5%. Automated Barcode in SAP and increased efficiency by 30% and reduced the human errors by 70%. Saved 5 million by successfully completed the SAP implementation, upgrade and support for all Modules by In-House team.  Built a 5 years roadmap for Digital Transformation with S4HANA and other related products focusing on 5 main pillars:(Cost , Customer Human Recourses, Automation, Innovation)  Designed 25 business Dashboards for all critical business areas based on SAP data. Implemented Avaya IP Phones and conference solution connecting all plants across K.S.A to HQ reducing 15% from travel costs and BT. Conceived and implemented Mange Engine Helpdesk system to enhance all SLA & IT services and improved performance of IT by 30%.

Jazan Economic City

• Reporting to the Company CEO , leading a team of 35 resources (IT Infrastructure, Enterprise Applications, ERP, Production Planning ,Industrial Automation).• Successfully establishing complete IT & Automation infrastructure that support business demand in multi cites, multi Datacenters & remote sites with business continuity services.• Responsible for defining & implementing IT Strategies as well as for participating in development of IT policies & practices to meet the objectives & goals. • Spearheading SAP Implementation (ECC 6.0) for all Modules on 4 phases , (FICO, PP, HCM, SD, MM, QM), Ph#2(e-recruitment , ESS-MSS), Ph#3(EHS ,PM) and Ph#4 (Manufacturing Integration Intelligence – MII , Business Intelligence and Dashboards) with HP Blades Servers , 3PAR storages. • Successfully, handling the implementation for the Steel Forming (sister company) STEEFCO for (FICO, HCM , PP, MM , SD, QM).• Leading SAP Operations for all related issues, performance, user requirements, authorization, development, business process mapping/enhancement.• Successfully deployed online Dashboard for IT Services, HR Recruitment and Sales.• Established the Employee Self Service Machine that provide HR services for employees.• Leading design, development, hosting and support of the organizational web portal and intranet portal.• Success Story for Unified Communication using MS Lync and Polycom, published in GITEX 2014 & Arabian Computer News Magazine.• Handling the administration department in the main office as extra assignment to my IT department for a period of almost one year to manage all services and contracts related to Airlines Agencies , Admin Supplies , Car Rental Agencies , Telecom Contracts , Establishment of new offices and Furniture Contracts and more.• Streamline for all Production Planning - PPC operations within SAP , enhance the business practices and byproducts scenarios.., for optimal costing and control.

Saudi Arabia

Leadership Skills- Worked at Saudi Iron and Steel - Hadeed- Team Leader Automation for VD project with Danieli in 2004-2005 & Expansion project with VAI in 2005-2007.- SPFP Automation Team leader for networking upgrade project-2005 for Data Validation system for SAP interface and LAB Interface software upgrade-2009- Single window for IT solution and co-ordination for IT related issues for SPDR & To ensure the completion of Upgradation and capital projects &follow the time line.- Monitoring & analyzing the budget allocated and expenditure for the section.- SPFP team leader for web service upgrade project 2007.- Safety Campaigns Team Leader between 2005 & 2010.- SP/DR Division SharePoint Portal Website Leader.- Incidents investigations Leader & Home Safety Campaigns.Technical Skills like:• Oracle DB Admin, monitoring & fine tuning parameters for all plant automation servers for versions (7.3, 9.2 & 10g).• Successful implementation of new databases for business requirements like reporting, LAB analysis & historian data.• Development of PL/SQL, creating schemas, tables, triggers, procedures, views, users, table spaces for all DBs.• OS Admin & Management for OpenVMS 7.1 & 8.2 on ALPHA 300/DS-25 servers, Windows 2003/2008 on HP DL 380 G4.• Report Creation: Crystal & Jasper Report, Web Daily Reports with ASP.Net, Auto Excel Report (Daily/Monthly).• Website Administration using SharePoint 2010.• Programming: modifying the vendor source codes to adapt with the business new needs, development of interfaces to R/RW data to/from PLC. • Network Administration & successful upgrade for automation network to CISCO products (2960 &4507) with HA & redundant network design.• Creating & maintaining all plant control HMIs, PCs & servers backups through network. • Managing & admin the LAB software, create rights, filters, LAB data analysis, instrument interfacing, & web interface.• Deployment of antivirus server to provide the required updates for the clients & HMIs.

Executive Mba, Business, Management, Marketing, And Related Support Services

Doctor Of Philosophy (Phd), Systems Engineering

Activities and Societies: - Conference Paper: Magdi Mahmoud, Faisal Al-Nasser and Fouad Al-Sunni. "Signalized Traffic Intersections.

Msc, Systems Engineering

Activities and Societies: Part time master degree, at same time i was working as Sr. Automation Engineer in HADEED - SABIC Thesis Title.

Bsc, Systems Engineering

Activities and Societies: - Director of Introductory Video Clip about Systems Engineering Department, 2002. - Member of WISC 2002 (.

Bsc, Computer Engineering

Activities and Societies: this was as double major with SE, the main foucs in selecting the courses was in networking. The following.

Master Of Business Administration - Mba, International Management