- Established and optimized a community behavioral health program by conducting comprehensive needs assessments, securing funding, and implementing agile sprint-planning practices. This led to a significant increase in client enrollment within the first year and improved community access to health services.- Designed and implemented new processes and systems to reduce wait times, leveraging Lean and Six Sigma methodologies. This initiative streamlined workflows, minimized redundancies, and significantly enhanced service delivery efficiency and client satisfaction.- Led program enhancements through strategic stakeholder collaboration, utilizing regular sprint reviews and retrospective surveys. Gathered actionable insights to strengthen community relationships, ensuring continuous program support and sustainability.- Oversaw and mentored clinical staff and trainees, incorporating regular supervision sessions, performance evaluations, and professional development opportunities. This approach increased staff retention rates and boosted clinical efficiency.- Developed and introduced an innovative review process and provided ongoing training on documentation standards and policies. This ensured accurate and timely clinical documentation, enhancing regulatory compliance.- Streamlined inter-departmental processes to address operational challenges, actively engaging in management meetings to align program goals with organizational objectives. Improved cross-functional collaboration to support sustained growth.- Created and executed user research test plans and protocols, defining clinical research objectives and identifying target users based on project scope. This facilitated the development of a user-centered healthcare program, boosting revenue generation streams.

- Developed and implemented process improvement initiatives using methodologies, such as Lean, Six Sigma, or Agile to streamline operations and enhance efficiency.- Monitored and evaluated the effectiveness of process changes and made recommendations for further improvements to contracting companies and C-suite leaders.- Implemented telehealth and clinical strategies with a focus on integrative care and whole-person wellness, employing agile methodologies and advanced technology to enhance remote client access. This approach improved service accessibility and satisfaction through personalized therapy solutions.- Developed and tailored wellness programs for businesses, leveraging process analysis to boost employee engagement and retention. The initiatives fostered a healthier workforce, leading to improved company productivity and reduced turnover rates.- Designed targeted wellness initiatives aligned with organizational goals by analyzing data from executives and employees. This data-driven approach reduced absenteeism and positively impacted productivity, enhancing the overall efficiency of the company.- Facilitated workshops and meetings to communicate process changes, gather input, and ensure stakeholder alignment with project goals.- Collaborated with designers and product managers to integrate research findings into the development process. Utilized business systems consulting techniques to refine therapy products, ensuring they effectively addressed user needs and aligned with business objectives.- Created detailed user profiles and user flows, including demographic data, behaviors, motivations, and challenges. Applied process analysis to identify pain points and drive improvements, significantly enhancing the user experience of wellness products.

- Monitored and integrated advances in integrative medicine, including social determinants of health and emerging health trends, into the curriculum. Utilized business process analysis to ensure the program content remained current and engaging, enhancing student engagement and learning outcomes.- Designed and implemented a curriculum that emphasizes whole-person care by incorporating holistic health principles and evidence-based practices. Applied systems thinking to improve curriculum delivery, leading to enhanced student performance and deeper application of integrative medicine principles.- Developed instructional materials in alignment with university catalog descriptions and course syllabi, using structured lesson plans and process optimization techniques. Ensured consistency and clarity in material delivery, which improved student comprehension and overall course effectiveness.- Managed student records using a robust record-keeping system, tracking attendance, progress, and grades. Implemented process improvements to maintain open communication channels, addressing student needs effectively and contributing to increased retention and academic success.

- Led and managed projects related to process improvements, systems implementation, and other strategic initiatives.- Developed project plans, timelines, and budgets, and ensured projects were completed on time and within scope.- Developed programs and courses by analyzing data to align with disciplinary standards. Leveraged process optimization techniques to increase enrollment rates and enhance student satisfaction with the curriculum.- Coordinated cross-functional teams from Marketing, HR, Instructional Design, and Continuing Education to align efforts with the annual Institutional Effectiveness Plan Report. Applied business systems consulting practices to improve organizational coherence and strategic alignment.- Led a team of 20+ staff using a people-first, whole-person approach. Implemented goal-setting, training, and progress-monitoring strategies to boost productivity, increase staff engagement, and improve retention rates.- Incorporated stakeholder feedback to refine program policies, procedures, and courses. Utilized business process analysis to enhance operational efficiency and increase course completion rates.- Promoted diversity and inclusion through mentoring programs and diversity initiatives. As Faculty Chair and mentor, applied systems thinking to increase minority student enrollment and enhance satisfaction rates among mentees.- Provided thought leadership and instructional expertise in integrated care and behavioral health through workshops, seminars, and training sessions. Improved staff competency and quality of care by applying evidence-based methods.- Taught classes using evidence-based methods and real-world applications, setting a standard for instructional excellence and improving student learning outcomes through process improvements and curriculum alignment.

- Designed streamlined processes and systems to boost productivity, utilizing Lean and Six Sigma principles to streamline workflows and eliminate inefficiencies, increasing productivity metrics and overall service delivery.- Implemented structured training programs and regular performance evaluations for clinical staff, graduate students, and interns to ensure high-quality service delivery, reducing error rates and improving team competence and cohesion.- Conducted reviews of all clinical documentation to ensure adherence to regulatory standards, implementing quality assurance processes for submission, maintaining documentation accuracy, and minimizing audit findings.- Developed comprehensive training modules to enhance staff competency, deliver formal teaching, consultation, and in-service training on integrated clinical and administrative topics, increase staff proficiency in integrated care models, and improve interpatient satisfaction.- Facilitated inter-departmental communication and collaboration in management meetings, aligning strategic initiatives across departments to improve patient care outcomes, and enhancing organizational efficiency and teamwork across departments. - Ensured that all processes and systems comply with relevant regulations and standards within the behavioral health sector.- Conducted regular audits and reviews to maintain quality standards and identify areas for corrective action.