Danielle Ferrell Email & Phone Number

Wilmington, Nc, Us

Remote - Its Enterprise System Support

Key Roles & Responsibilities:• Primary Backup to Webmaster: Fulfill webmaster duties• Manager: Supervise a team of 4 technicians; Resolve tier(s) 1-4 support requests; Ensure timely ticket resolution, client satisfaction & address escalations as appropriate• Primary IT Communicator: Responsible for crisis communications; Assist with content & design of university-wide HTML emails on behalf of the chancellor, OUR & ITS; Developed IT communications process • Project Manager: RFP proposal writing & vendor selection; Develop project plans; Create data-centric reports; Facilitated the migration from Cascade 7.4 to 8.9 • Security Administrator: Administer security groups & user permissions as needed; Defined & configured Cascade CMS governance processesAccessibility:• Ensure webpages & digital documents are ADA compliant, meeting WCAG Compliance Standards • Developed accessibility training for websites & digital documentsUX / UI, Redesigns, Architecture:• Project manage, architect & build websites & site maps in Slickplan• Leverage Cascade CMS, developing client-friendly, easy-to-use workflows & custom templates using XML & Velocity• Redesigned Service Catalogue; Guided in-person usability tests; Analyzed findingsAnalytics & Reporting:• Administration of Google Analytics & Data Studio; Building reports & dashboards for various university departments & areas• Analysis & implementation of Search Engine Optimization (SEO)• Utilize Microsoft’s Power Apps, Automate & BI to build flows to efficiently update, collect & present data for reportingDesign & Branding:• Design, develop & brand specialty sites, third-party applications & style guides• Design website & social media graphics; Developed centralized repository of optimized graphics, media & resources Documentation & Training:• Design, develop & administer online & in-person training courses• Approve knowledge base articles; Teach technicians how to write client-friendly articles

Wilmington, Nc - Its Enterprise Systems Support

• Assist with Cascade Server implementation performing tasks including but not limited to: site migration, end-user training, permissions, & support, researching & troubleshooting issues, & creating user manuals.• Generate Google Analytics for UNCW departments & construct site-specific filters • Consult with the Office of University Relations (marketing and communications) & the Technology Assistance Center (help desk) to resolve web-related service requests & incidences to provide prompt customer support for the UNCW community.• Proficient with Wendia for ITSM software solution• Train users in Guidebook & construct UNCW Guide templates & icons

Wilmington, North Carolina Area

• Leveraged Adobe Creative Suite, Microsoft Office, Prezi, & Zmags to design, create & update marketing materials: Housing website, magazines, posters, presentations, logos, t-shirts, organizational charts, etc.• Supervised a team of student employees for the production of videos, university branding, social media marketing, & university outreach• Created project plans & managed their progress to ensure on-time completion • Facilitated university training sessions for designing posters• Managed, checked, responded & fulfilled support ticket requests

Wilmington, North Carolina Area

I tutored students in Art History and French.

• Proficient in using Linux Operating System• Mastered in-house software • Train new hires • Resolved research complications & escalations • Responsible for expenses used in research areas

1 year contracted position to aid the Director of Technology in implementing & deploying software to the courthouse, dispatch, jail and sheriff's office. • Aided in implementing new software, VisionAIR • Deployed new computers, laptops and desktops, configured users rights, installed software & hardware• Upgraded old computers; installed new RAM and video cards.• Worked with Microsoft servers editions 2003-2008, terminal server 2008, published applications• Became familiar with SQL server & SQL• Troubleshoot problems occurring with email, operating systems, software, hardware malfunctions, network connectivity, & viruses• Resourceful at finding a fix for problems that are difficult to repair• Researched various applications to deploy in work environment

Bachelor'S Degree, Art History & French With A Minor In Digital Arts, 3.845

Activities and Societies: French Club Web Designer, Art History Club Founder and President.Deans List Spring & Fall 2010-2015

Associate'S Degree, Computer Engineering

Activities and Societies: Phi Theta Kappa MemberDeans List Spring & Fall 2006-2008