Gary Edwards, Phd Email & Phone Number

Toronto, Ontario, Ca

Consultant providing actionable research insights, interactive publications, and thought leadership advocacy for enterprises. Boutique consultancy bolstering advocacy through research, behavioral and data science, and strategic communications. With decades of customer-centered executive level experience in primary research, analytics, operations, sales and marketing, Golfdale provides clients hands-on transformative repositioning. Tools and tactics include interactive research reports, advocacy strategies, and public speaking engagements.

Kitchener, Ontario, Ca

Providing core leadership expertise in research, analysis, and thought leadership.

Toronto, On, Ca

Senior Advisor, Business Analytics to the International Institute of Business Analysis.

Salt Lake City, Utah, Us

Helped world leading brands improve the quality of their services and operations. As the Chief Customer Officer (CCO), I led the Marketing and Sales, Client Services, and the Marketing Insights teams. Provided operational quality improvement, market research, data analysis, and strategic consulting to the world’s leading multi-unit enterprises. We combined analytical bench strength with world class software to measure and better manage customer experiences.With a 10 fold increase in revenue over 10 years, Empathica became the leading provider of social Customer Experience Management (CEM) programs. My passion was building performance-improvement solutions for the world's most respected multi-unit brands in the banking, retail, food services, petro and hospitality sectors.

Responsible for client and business development focusing on customer satisfaction, new product development, competitive intelligence and employee engagement. Sales development of a new US based financial services practice.

Washington, D.C., Us

Rebuilt brand within Canada and re-established a business base following acquisition by Gallup, Princeton NJ. Responsible for building Canada as one of the top key profit centers worldwide. Managed staff operations. Sold key accounts for the entire Canadian revenue stream. Oversaw core product offerings in the Canadian marketplace including service quality measurement, brand equity tracking, advertising effectiveness, and employee talent assessment. Conducted television and spokesperson representation as the voice of Gallup Canada.

Phd, Social Policy

M.A., Social Community Psychology

Hon. B.A., Psychology