Dr. Gary Montoute Dha, Mba-Itm, Itil Email & Phone Number

Kissimmee, FL, US

Chief Technology Office/Operational and Strategic focus for a system of contact centers supporting a $9B plus non-profit healthcare organization with 52 Hospitals and ERs. Direct the Service Desk Contact Center supporting technology needs for hospital staff and contractors. Department oversight for the Hospital Contact Center servicing patients and.

Orlando, Florida, United States

Full oversight of Service Desk and Identity Access Management for all Orlando Health. Operational leader focusing on key areas that offer success -- team member relationships, end user/support ratios, operational effectiveness, employee experience, and on-boarding/off-boarding support. Leveraged my strength in mapping people and their passions to ensure.

United States

Le Montoute Group provides turn-around leadership coaching through mentorship, motivational speaking events, personal brand recognition and development. Our vision lies on the foundation of service and stewardship.

Tampa/St. Petersburg, Florida Area

Chief Technology Office / Customer Experience Leadership with oversight of PwC Technology Support. Directed IT Operations for the offshore vendor providing technology support for mobile and desktop environments serving over 50K PwC employees. Led alignment of processes across Canada, Brazil, LAN, Mexico and the Caribbean ensuring that the delivery of all.

Orlando, Florida Area

" All our dreams can come true if we have the courage to pursue them." - Walt DisneyDirect management of the 24x7 Disney Technology Operations Center that provides application and system management services to (TWDC) The Walt Disney Company including Walt Disney Parks and Resorts, ABC, ESPN, Disney Studios, Disney Consumer Products and Disney Cruise Lines..

Awarded leadership of Global Incident Managers supporting the 24/7 restoration of impacted services of company's customers at the Priority 1 level in North America, LATAM, EMEA, and APAC. Partnered with Problem Management, Business Leaders, IT Service Owners, and Client Managers to ensure optimal technology operations and support. ◉ Within 60 days of being.

Recruitment and enrollment process support for undergraduate and graduate students with the online division of Everest University. Guided applicants through the virtual classroom, registration, and financial planning systems. ◉ Appointed team-Lead on technical problem management from desktop to application support.

10944 N56th Street Temple Terrace Florida 33617

Martial Arts instruction under the Purple Dragon franchise. Chief Operation Officer for Tampa and Palm Harbor locations. Managed all fitness programs for all populations. ◉ Dean of students for the After-School program administered to 9 Hillsborough County schools.◉ Motivational speaker to Fortune 500 companies(Verizon, Capital One, etc.) and for K-12.

Tampa/St. Petersburg, Florida Area

Operational Management of the IT assets on the Tampa Campus for Capital One. Directed vendor relations for IT recruitment, Data, and Voice services.◉ Led Disaster Action teams responsible for securing the IT infrastructure and maintenance of communication rooms that provided core functionality to the onsite businesses. ◉ Liaised with vbusiness areas to.

Tampa/St. Petersburg, Florida Area

Led the daily operations for desktop and application support for all workstations, servers, and voice platforms serving over 3,000 associates across 5 campus building. ◉ Responsible for IT staffing, training/development, and maintaining satisfactory service levels in accordance with agreed upon service level commitments. ◉ Performance Management and.