An operations development manager oversees process improvements, streamlines workflows, and enhances operational efficiency. They coordinate teams, implement strategies, and ensure business growth through effective planning and resource management.Key Responsibilities:Operational Strategy & Development: Develop and implement operational strategies that align with the company’s mission of sustainability and growth. Continuously evaluate and optimize tour operations, ensuring smooth execution and high levels of customer satisfaction.Process Improvement: Identify areas for process improvement across all departments (logistics, sales, customer service, etc.). Streamline workflows to reduce costs, improve efficiency, and enhance overall productivity.Vendor & Partner Management: Build and maintain relationships with local vendors, transport services, and other stakeholders. Negotiate contracts and ensure quality services for our tours, while adhering to budgetary constraints.Team Leadership: Lead and mentor a small operations team, ensuring they are aligned with the company’s values and goals. Provide ongoing training, performance evaluations, and development opportunities.Sustainability & Safety Compliance: Ensure all operations are in compliance with sustainability goals and industry regulations. Develop safety protocols for staff and tourists, regularly conducting risk assessments. Customer Experience Enhancement: Continuously monitor and improve customer experience throughout their journey. Handle escalated customer inquiries or issues, ensuring all problems are resolved effectively and quickly.Reporting & Analysis: Analyze operational performance data to assess effectiveness and make data-driven decisions. Regularly report on key performance indicators (KPIs) to senior management.Budget Management: Oversee the operational budget, managing costs and forecasting needs to maintain financial health.

With a focus on Climate Action and CSR; Preqal Inc provides QHSE & Operational Management Consultancy Services that specifically targets Business Process Improvement and High Customer Satisfaction Rates.

The Quality, Health, Safety, and Environment (QHSE) Manager is responsible for developing, implementing, and maintaining the QHSE Management System, which includes the following:• To cultivate and maintain strong customer relationships.• Assist the leadership team to develop, manage and monitor the QHSE performance of the company.• Monitor and advise on all QHSE matters, issues and concerns to ensure Company compliance with statutory requirements, Company and contractual requirements and good industry practice.• Liaise with Customers and Supply Chain, regarding QHSE matters, ensuring their expectations are met.• Responsible for Company’s QHSE processes and procedures to ensure the Company maintains its accreditations (ISO9001-2015, ISO14001-2015)• Responsible for management of and liaison with QHSE auditors to acquire/maintain Company’s accreditations.• Conduct audits to evaluate the effectiveness of systems and procedures, identifying and assisting implementing improvements.• Manage and monitor emergency procedures, signage, PPE, OSH control etc.• Report on Company’s QHSE performance to the leadership team and statutory authorities as/when required.• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.• Conduct QHSE training courses using internal and external resources when required.• Maintain awareness of evolving industry QHSE regulations and best practice and how they could be applied to the Company’s operations.• Act as Subject Matter Expert for QHSE matters.• Produce further analysis and reports as may be required by the Directors, or Management from time to time.• Resolve and/or escalate issues in a timely fashion.• Offer QHSE consultancy to the Company and its affiliates when required.

The Quality, Health, Safety, and Environment (QHSE) Manager is responsible for developing, implementing, and maintaining the QHSE Management System, which includes the following:• To cultivate and maintain strong customer relationships.• Assist the leadership team to develop, manage and monitor the QHSE performance of the company.• Monitor and advise on all QHSE matters, issues and concerns to ensure Company compliance with statutory requirements, Company and contractual requirements and good industry practice.• Liaise with Customers and Supply Chain, regarding QHSE matters, ensuring their expectations are met.• Responsible for Company’s QHSE processes and procedures to ensure the Company maintains its accreditations (ISO9001-2015, ISO14001-2015)• Responsible for management of and liaison with QHSE auditors to acquire/maintain Company’s accreditations.• Conduct audits to evaluate the effectiveness of systems and procedures, identifying and assisting implementing improvements.• Manage and monitor emergency procedures, signage, PPE, OSH control etc.• Report on Company’s QHSE performance to the leadership team and statutory authorities as/when required.• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.• Conduct QHSE training courses using internal and external resources when required.• Maintain awareness of evolving industry QHSE regulations and best practice and how they could be applied to the Company’s operations.• Act as Subject Matter Expert for QHSE matters.• Produce further analysis and reports as may be required by the Directors, or Management from time to time.• Resolve and/or escalate issues in a timely fashion.• Offer QHSE consultancy to the Company and its affiliates when required.

The QHSE Officer is responsible for developing, maintaining and implementing Company Quality, Health, Safety and Environment (QHSE) Management System. The QHSE Officer is fully responsible for implementing safe systems of work and safe behavioral practices at all levels of the organization. This position provides QHSE guidance to the organization and supports the operation process in order to maintain and continually improve the safety culture and performance, in line with the organization’s needs to comply with business objectives in the short, medium and long terms and in accordance with the terms of our various contracts and the Integrated Management System.Main tasksDevelop and Implement QHSE Management Systems, processes, and procedures to support business operations in accordance with ISO 9001, ISO 14001, & ISO 45001.Develop QHSE Awareness by Communicating information on the QHSE Management System throughout the organization.Prepare QHSE documentation for clients/projects as per the requirements and in consultation with the BD / Operations team.Ensure Continuous Improvement by Recording Key Performance Indicators on a monthly basis and recommending changes to to be made in the system.Resolve QHSE Non Conformities through Incident Investigation using 5-Why's Method and prepare reports and implement corrective action plan in consultation with management.Produce RFI's, EOI,s, Proposals and any other documentation required to Bid for contracts with prospective clients.

To provide 24 hours medical services through outpatient consultation and emergency services to all AGM, Contractors and Non-Employees at all AGM locations and medical outreaches as identified by the company.To guide and support the Emergency Response Team in all medical aspect of response in training or in the event of an emergency.To provide high level emergency response to any work-related incident, those incidents involving hazardous chemicals used onsite and any other case warranted.To arrange referral of cases (WRI or personal illness) for specialist review and recommendation.To organize and manage the delivery of health services through the wellness program within the company that will improve the overall health and wellbeing of workers. Programs include healthy nutrition, weight loss, fitness related initiatives, encourage smoking cessation.To organize, prepare and administer relevant training onsite.To conduct kitchen, first aid kit, oxygen therapy kit inspection and other camp inspection with the focus on health & safety related matters. To participate in meetings, provide updates, information and reports to management on health & safety related matters.To participate in all activities designed to promote health & safety best practices onsite.To ensure the smooth operation of the medical center whenever the responsibility is assigned.To respond meaningfully and positively to request for any input needed for progress towards the company’s goal and development of its operations.ANY OTHER TASK ASSIGNED BY MANAGEMENT

Medical Superintendent (Acting) of the Mabaruma Regional Hospital (Region 1 – Barima Waini), Doctor-in-Charge of the Mabaruma Sub district and Deputy Incident Commander of the Regional Health Emergency Operation CentreCollaborative Works• Conversion of the Mabaruma Fire Station to a 12-bed Isolation Facility• Implementing previously created patient tracking database• Identifying all risks and hazards at the facility• Implementing patient management procedure in a way that guarantees health worker safety • Implementing the facility safety management protocol for the prevention of the intra-facility spread of COVID-19• Training of staff in Donning and Doffing of correct Personal Protective Equipment (PPE)

Collaborative Works at the Diamond COVID-19 Isolation Unit:• Designing the staff rotation protocol• Creating a database to track patient status• Identifying all risks and hazards at the facility• Designing the patient management procedure in a way that guarantees health worker safety • Designing the facility safety management protocol for the prevention of the intra-facility spread of COVID-19• Training of staff in Donning and Doffing of correct Personal Protective Equipment (PPE)

Management of Regional Healthcare Service Provision (56 Health Facilities)Courses and Workshops: Chronic Disease Management: August 2017 Budgeting in Healthcare: November 2017 Supervisory Management: November 2017 Disaster Contingency Planning: April 2018Collaborative Works with Governmental and Non-Governmental Agencies:IBD and MOPH – Maternal and Child Health Improvement Project (MChip): Establishment of Maternal Waiting Home at Annai Health Center Fortifying Maternal Services at Aishalton District Hospital Training 22 Community Health Workers to work in Region 9.PAHO/WHO and MOPH (Ministry of Public Health) – Smart Hospital Project: Making Lethem Regional Hospital efficient in terms of energy and water consumption. Making LRH safe and secure for all users. Planning, establishing, and monitoring health and safety programs to mitigate incidents and optimize worker wellbeing. Performing on-site hazard evaluations, building emergency response plans, conducting safety inspections and audits, and producing detailed reports. Training in HazMat regulations, emergency and fire response protocol, and Job Hazard AnalysisCuban Medical Brigade and MOPH – Elevation of Lethem Hospital to the status of a Regional Hospital: Employing all necessary specialist-doctors and providing necessary work and living conditions.

Functioned as Facility Manager and General Practitioner Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury. Order, perform, and interpret tests and analyze records, reports, and examination information to diagnose patients' condition. Collect, record, and maintain patient information, such as medical history, reports, and examination results. Monitor patients' conditions and progress and reevaluate treatments as necessary. Explain procedures and discuss test results or prescribed treatments with patients. Advise patients and community members concerning diet, activity, hygiene, and disease prevention. Refer patients to medical specialists or other practitioners when necessary. Deliver babies. Perform minor surgical procedures. Coordinate work with nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers. Direct and coordinate activities of nurses, students, assistants, specialists, therapists, and other medical staff. Provide detailed reports on situational analysis of varying levels: Health Centre and Community Analysis of Hazards and Risk that may affect both health workers and members of the community. Plan, implement, or administer health programs or standards at center and community for prevention or treatment of injury or illness. Prepare government or organizational reports which include birth, death, and disease statistics, workforce evaluations, or medical status of individuals. Participate in staff outreach and off-site health care programs in the service area.

Technical experience obtained in rotations in  Internal Medicine Surgery Obstetrics and Gynecology  Paediatrics Primary Health Care  Basic Life SupportALARM