D'George Hines Email & Phone Number

United States

Mountain View, CA, US

Oakland, California, US

• Supported the Executive Director of Medicare Strategy and Operations for NCAL, ensuring efficient executive assistance and communication with department heads
• Managed logistics and provided comprehensive meeting support for core Medicare Meetings, resulting in a 20% increase in meeting efficiency
• Led the innovative Technology Effectiveness Project, resulting in a 15% increase in technology utilization and cost savings of $100,000
• Analyzed processes and made actionable recommendations, resulting in a 25% improvement in workflow and productivity
• Motivated and guided administrative staff through regular team group meetings, resulting in a 20% improvement in individual and team performance
• Managed executive correspondence, files, and appointments, ensuring seamless communication and organization of executive records

Oakland, California, US

• Coordinated and prioritized schedules for the Chief Operating Officer/Chief Nursing Officer and 6 Service Directors, resulting in efficient time management and improved productivity
• Facilitated seamless logistics for meetings and tracked action items, resulting in a 30% reduction in meeting-related delays
• Enhanced organizational effectiveness by recruiting and onboarding new staff, resulting in a 20% reduction in vacancy rate
• HR Coordinator for Nursing, included screening and arranging interviews for candidates and managing initial IT setup for all new hires
• Led cross-departmental training initiatives, resulting in a 20% improvement in overall team performance
• Centralized coordination of meetings, interviews, and travel arrangements, resulting in a 30% reduction in logistics-related delays

Oakland, California, US

• Supported the Associate Medical Group Administrator and Physician in Charge for Kaiser Permanente San Rafael, Novato, and Petaluma, facilitating efficient administrative processes
• Managed administrative services for the Novato Medical Facility, overseeing a team and ensuring smooth operations
• Guided strategic direction and developed comprehensive, cost-efficient project plans for broad-scope projects involving multiple functional areas within Marin/Sonoma, resulting in improved operational effectiveness
• Oversaw emergency response operations, managing swift and efficient resolution of incidents at the Novato Medical Facility
• Addressed and resolved member complaints and grievances as a dedicated Health Plan Member Services and Patient Relations representative, resulting in improved member satisfaction
• Coordinated comprehensive benefit coverage information exchange between Kaiser Permanente and Coastal Health Alliance, optimizing revenue capture and registration processes

Marin City, CA, US

• Streamlined day-to-day office operations, coordinating schedules, facilitating meetings, interviewing applicants, and maintaining office efficiency for the Executive Director and staff
• Successfully project-managed multiple simultaneous projects, achieving objectives, prioritizing work plans, managing time and budgets, and gaining cooperation from others
• Researched, compiled, analyzed, and organized information to develop content for organizational press kit, newsletters, and social media, enhancing overall outreach and engagement
• Revamped a dysfunctional accounts receivable/payables and payroll process, significantly improving accuracy, efficiency, and staff satisfaction
• Led recruitment efforts and provided strong leadership to a team of five support staff members, driving enhanced team dynamics and performance
• Delivered impactful training, coaching, and professional development to reinforce excellent customer service throughout the agency, resulting in enhanced client satisfaction

Novato, CA, US

• Achieved the Top Sales and Service Employee Recognition Award, recognized by the board of directors
• Managed a portfolio of over 300 private financial accounts in the Sales and Service department, resulting in increased client satisfaction and retention
• Oversaw recruitment and supervision of sales & customer service staff for the headquarter branch, ensuring a cohesive and high-performing team
• Provided training, coaching, and professional development to front line staff at all 6 bank branches, resulting in a notable increase in customer satisfaction ratings
• Managed complex administrative support for the CEO and President of the Board of Directors, ensuring seamless operations at the executive level
• Delivered exceptional customer service and managed the personal and business checking center, leading to heightened client satisfaction and loyalty

• Managed and scheduled all doctor and patient appointments via telephone and in person
• Organized and maintained all confidential office and patient records
• Provided outstanding customer service and responded to a high-volume of client inquiries