• Supported the Executive Director of Medicare Strategy and Operations for NCAL, ensuring efficient executive assistance and communication with department heads• Managed logistics and provided comprehensive meeting support for core Medicare Meetings, resulting in a 20% increase in meeting efficiency• Led the innovative Technology Effectiveness Project, resulting in a 15% increase in technology utilization and cost savings of $100,000• Analyzed processes and made actionable recommendations, resulting in a 25% improvement in workflow and productivity• Motivated and guided administrative staff through regular team group meetings, resulting in a 20% improvement in individual and team performance• Managed executive correspondence, files, and appointments, ensuring seamless communication and organization of executive records

• Coordinated and prioritized schedules for the Chief Operating Officer/Chief Nursing Officer and 6 Service Directors, resulting in efficient time management and improved productivity• Facilitated seamless logistics for meetings and tracked action items, resulting in a 30% reduction in meeting-related delays• Enhanced organizational effectiveness by recruiting and onboarding new staff, resulting in a 20% reduction in vacancy rate• HR Coordinator for Nursing, included screening and arranging interviews for candidates and managing initial IT setup for all new hires• Led cross-departmental training initiatives, resulting in a 20% improvement in overall team performance• Centralized coordination of meetings, interviews, and travel arrangements, resulting in a 30% reduction in logistics-related delays

• Supported the Associate Medical Group Administrator and Physician in Charge for Kaiser Permanente San Rafael, Novato, and Petaluma, facilitating efficient administrative processes• Managed administrative services for the Novato Medical Facility, overseeing a team and ensuring smooth operations• Guided strategic direction and developed comprehensive, cost-efficient project plans for broad-scope projects involving multiple functional areas within Marin/Sonoma, resulting in improved operational effectiveness• Oversaw emergency response operations, managing swift and efficient resolution of incidents at the Novato Medical Facility• Addressed and resolved member complaints and grievances as a dedicated Health Plan Member Services and Patient Relations representative, resulting in improved member satisfaction• Coordinated comprehensive benefit coverage information exchange between Kaiser Permanente and Coastal Health Alliance, optimizing revenue capture and registration processes

• Streamlined day-to-day office operations, coordinating schedules, facilitating meetings, interviewing applicants, and maintaining office efficiency for the Executive Director and staff• Successfully project-managed multiple simultaneous projects, achieving objectives, prioritizing work plans, managing time and budgets, and gaining cooperation from others• Researched, compiled, analyzed, and organized information to develop content for organizational press kit, newsletters, and social media, enhancing overall outreach and engagement• Revamped a dysfunctional accounts receivable/payables and payroll process, significantly improving accuracy, efficiency, and staff satisfaction• Led recruitment efforts and provided strong leadership to a team of five support staff members, driving enhanced team dynamics and performance• Delivered impactful training, coaching, and professional development to reinforce excellent customer service throughout the agency, resulting in enhanced client satisfaction• Developed comprehensive department Policies and Procedures across the agency, standardizing processes and ensuring organizational compliance• Managed a variety of files, records, and statistical data, including confidential information, ensuring accurate documentation and data security

• Achieved the Top Sales and Service Employee Recognition Award, recognized by the board of directors• Managed a portfolio of over 300 private financial accounts in the Sales and Service department, resulting in increased client satisfaction and retention• Oversaw recruitment and supervision of sales & customer service staff for the headquarter branch, ensuring a cohesive and high-performing team• Provided training, coaching, and professional development to front line staff at all 6 bank branches, resulting in a notable increase in customer satisfaction ratings• Managed complex administrative support for the CEO and President of the Board of Directors, ensuring seamless operations at the executive level• Delivered exceptional customer service and managed the personal and business checking center, leading to heightened client satisfaction and loyalty

• Managed and scheduled all doctor and patient appointments via telephone and in person• Organized and maintained all confidential office and patient records• Provided outstanding customer service and responded to a high-volume of client inquiries