Daniel Ricciardi Email & Phone Number

Philadelphia, Pennsylvania, United States

6815 Essington Avenue

• Manage the largest rental volume in the downtown Philadelphia market with a YOY revenue increase.• Execute all associate and manager training for the area.• Mentor and develop associates in the talent pipeline; successfully promoting twenty associates to branch manager and assistant branch manager roles within two years. • Build and manage a team focused on quality customer service through effective scheduling, training, and frequent coaching.• Maintain all business reporting to preserve strong relationships with consumers, insurance partners, and senior management.• Agile in responding to changing customer demands, fulfilling pre-existing reservations, and coordinating rental fleet to support multiple locations.

Greater Philadelphia Area

• Coordinated staff schedules, delegated daily responsibilities, and oversaw rink operations• Developed the youth ice hockey program by implementing annual evaluations, team draft meetings, and expanding the league to include travel and floor hockey programs• Supported community outreach programs benefiting the rink and the city of Philadelphia by establishing strong relationships with any advocates of Rizzo Rink• Improved the quality of the Summer Camp Program supervising 50+ children per day

Wells Fargo Center

• Respond to maintenance, operations, and safety alerts issued before, during, and after events• Addressed all concerns by following the proper cadence and chain of command throughout the event(s)• Input data through company's support system• Delegate specific items to specialized staff members to ensure smooth event execution• Prioritize the safety of the operations team and the guests by following proper routines and holding the team accountable accordingly

Philadelphia, Pa

Cultivated one of the largest Philadelphia sports blogs for all major sports - BuzzonBroad.com • Developing and maintaining social media strategy utilizing Twitter and Instagram• Main point of contact for 70+ writers and coordinated release of material on both the site and social media • Organizing and hosting annual charity events grow • Covering the Philadelphia Flyers as a member of the credentialed media

Greater Philadelphia Area

• Assisting in proper preparation for special events• Analyzing event’s data and attendee’s list• Updating and maintaining the organization’s website, email bulletins and CRM platform