As a Senior Systems Engineer I maintained and administrated over 100 websites for the companies travel division. • AD infrastructure Administration• VMware 6.7 Administration• Sonicwall NSA and Fortigate firewalls• F5 loadbalancers• Azure Administration• O365 administration• Migrated the (on premise) Systems to Azure cloud

As a Release Engineer for LPL Financial my primary responsibility is to control the quality of the product going into production. A breakdown of my current roles and responsibilities to manage and coordinate Application and Infrastructure changes through QA and into production include:• Deploy changes to 5 QA environments• VMWare ESX administration. • Ensure introduced changes to production do not impact system stability for our Advisors and customers.• Involved in all projects that move to production and work closely with the Data Center, Development, Quality Assurance and Needs Management teams to ensure cross communication and confirmed approval of all production changes.• Responsible for oversight on firm critical releases.• Ensure compliancy of all audit processes and related documentation.• Manage the installation order into each environment.• Draft, review and coordinate the release plan for each release activity and provide oversight to other Release Engineers.• Created web site to report to management, Real time the progress of software deployments.• Understand LPL systems and application dependencies and mentor and train other release engineers.• Provide technical direction to other release engineers when requested.• Communicate with each group to ensure information regarding a change to Production or QA is understood by the business, as well as the team deploying the changes.• Communicate directly with the responsible development lead and Data Center Stability staff taking the hand off to support the changes made to production. • Adopt the release management processes which involve multiple moving components with the ability to identify the order in which the changes are to be implemented and assess whether they can be done in parallel or serially. • Extremely detail oriented to ensure the release plan is created correctly and executed as designed.

Systems Administrator for ICW Group’s computing environment and infrastructure technologies; I worked to ensure they were properly engineered, administered and maintained support of ICW Group’s computer operations. Assisted in the definition of procedures for monitoring, evaluating, diagnosing and establishing a work plan to resolve system issues. Performed troubleshooting for complex hardware, software and network problems; a degree of creativity and latitude was required. • Installed new software releases, system upgrades, evaluated and installed patches, and resolved software related problems• VMWare ESX administration• Performed system backups and recovery• Maintained data files and monitored system configuration to ensure data integrity• Provided 3rd Tier technical support and problem resolution for ICW Group’s computing environment.• Architected, implemented and maintained current and future ICW Group computing technologies• Researched, developed and tested new computing technologies in support of ICW Group business operations• Implemented and maintained Configuration Management practices and documentation for all hardware, operating systems and application software utilized by ICW Group• Assisted with the administration and maintenance of account management processes for Network and Mainframe systems, LAN based user application systems, enterprise messaging and collaboration technologies, and enterprise data storage environment. Provided administrative support for ICW Group’s enterprise network infrastructure

Senior Client Services Specialist providing expertise in the DMD product line. Respond to non-routine inquiries through phone or e-mail contact with customers DMD product suite or services. Responsible for first level support on technical request from clients, to researched customer inquiries that escalate using company resources, documenting via DMD tracking tool. Promote and maintain positive customer relations utilizing Service Excellence techniques. • Ensured on-time schedule is maintained to provide full-client services offering• Provide first level of technical expertise to the DMD clients: Network configurations for API products and server support for product installation Trouble-shooting error messages not resolved at first level support Prepare the Pre-Configured Servers for shipment to clients • Managed and Maintained the VSP process• Provided solutions to our clients for escalated request by: Providing a solution that resolves the problem Training the client on the best method to resolve the problem Test the problem on DMD product to validate replication Escalate problem if no solution can be obtained• Maintained expertise on designated product specialties including installation process, administration and end-user use of product• Prepared Knowledge Base articles on known issues when applicable• Maintained a level of expertise on the Client Services tools to track Client request via Phone System, Pivotal (incident creation and progression) and supporting SupportTrac DMD support application• Provide back-up to first level client services to ensure calls are handled within the DMD standards

Information Systems: Senior Systems Analyst, Distributed Systems Support (DSS)• Systems administration of the Intel computing infrastructure for all entities of Sharp Healthcare• Manage Virus/Spyware software and backup management• Manage DHCP and segment scope reservations• Troubleshoot tier 2 helpdesk support calls• Primary technical support for applications: Quality Edge for Windows, WinPFS, Sharp Focus, Raisers Edge, Trend Micro Suite of products • Analyses, installation, maintenance, support and implementation of the Windows Server operating system, all components required providing a current, stable, and secure computing environment• Perform operational tasks to ensure adequate coverage of infrastructure and application servers providing effective utilization of resources• Project management of assigned DSS projects• Manage DNS and DHCP • Manage Microsoft Active Directory • Manage Websence Information Systems: Systems Analyst, Office Systems Support implementation and ongoing operation of Sharp HealthCare (SHC) office and departmental Information Systems.• Supported IS objectives through the analysis of proposed office/departmental applications and systems• Participated in committees, project teams and task forces• Acted as a liaison between departments and vendors• Maintained an awareness of emerging departmental IS issues• Coordinated and supported IS and departmental resources to install approved applications and achieve project objective(s)• Consulted with client departments on office and departmental applications and systems• Conducted other related functions as may be required