- Organize and facilitate interviews in both individual and group settings- Work with department managers to ensure properly staffed to meet business needs and remain profitable- Partner with store manager to ensure profitability of store- Create a memorable New Hire Orientation and onboarding experience for all new hires within store- Recruit top talent and remain competitive in fast paced retail environment- Manage multiple budget lines and ensure we are meeting sales goals- Work with corporate Human Resources to ensure that employees know, understand, and have access to all benefits and information- familiar with programs: Taleo, Oracle, and iCims

n Train the sales floor on our best practices as a company as well as on how to create an exceptional customer experience.n Develop employees in three departments- Customer Service, Communications (Phone Systems), and Cash Roomn Oversaw and developed plans for multiple store events, including but not limited to- triple points, Holiday Party, Santa Breakfast, Level 4 Parties, Anniversary Sale, multiple Fashion Shows, and moren Oversaw training for all new employees on our register and customer support systemsn Develop and implement on the floor training process.n Mentored other Service Experience Managers at multiple stores n Developed and executed plan to move customer service from a department in the store to an educational program on the floor through out the store.n Oversee team of 8 people, manage multiple budget lines, develop strong leadership bench within team for entire storen Promoted 6 employees to management or sales positionsn Maintain great customer relationships by problem solving and resolving customer issues.n Create spreadsheets, contests, and incentives to drive rewards (accounts) through out the store.n Oversee multiple departments in meeting certain account goals given by the store manager.n Answer phones, process register transactions, and work with sensitive account information.

I work with the kids in our club as well as other advisors to help the children learn while also achieving their goals. 4-H is a great place to learn some really important life lessons and I am helping our kids see that.