I HAVE -The ability to lead and motivate a teamExcellent communication and 'people' skillsA strong commitment to customer serviceThe ability to work under pressure and handle challenging situationsConfidence, drive and enthusiasmDecision-making ability and a sense of responsibilityThe ability to understand and analyse sales figuresSound business senseAn understanding of retail laws, security and health and safety

• Completes store operational requirements by scheduling and assigning employees; following up on work results. • Maintains store staff by recruiting, selecting, orienting, and training employees. • Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. • Ensures availability of merchandise and services by approving contracts; maintaining inventories. • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. • Secures merchandise by implementing security systems and measures. • Protects employees and customers by providing a safe and clean store environment. • Maintains the stability and reputation of the store by complying with legal requirements. • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. • Contributes to team effort by accomplishing related results as needed.