Duy Anh Nguyen Email and Phone Number

Instagram handle @driewgarments.- Attracted 50,000 followers and reaching 4,000,000 accounts per month on Instagram, TikTok, Facebook and Threads.- Generated online sales up to $100,000/year in total Revenue with sale-through rate of 80% per 30-days period.- Managed over 60 customer and business relations, utilizing social media marketing tools such as giveaways, promotions, and customer online retention, focusing on developing personal relationships with customers.- Hosted multiple two-day Pop-Up events with another joint clothing venture, providing experience in event planning and marketing strategy. Generated approximately $10,000 CAD revenue at Pop-Ups.- Executed commercially and editorially photoshoots and develop expertise in apparel photography, photo editing by Adobe Lightroom, and maintaining consistent feed layout.- Input income and expense details into a database, utilizing Microsoft Excel, to track business finances and improve variances.

- Managing the company's social media Instagram account.- Proficient in supporting SEO initiatives to enhance content, keywords, and branding.- Developed and executed a comprehensive daily social media post calendar, scheduling e-mail blasts, marketing campaigns, and website updates to increase brand awareness and drive traffic.- Strategized a social media re-launch campaigns for the store, collaborating with cross-functional teams to meet store goals and reach untapped potential customers.- Increased customer engagement by 16.7% through Instagram by creating innovative and strategic content, responding promptly to inquiries, and fostering online conversations.- Stayed current with emerging industry and digital trends, including new social media platforms features, to improve the Second Nature Boutique's social media presence.

- Prepared merchandise for sales floor by pricing or tagging. - Helping at least 50 customers per day to locate products and checked store system for merchandise at other sites. This also involves engaging with customers to build rapport and loyalty.- Recommending accessories and complementary purchases to reach sales goal.- Processed product returns and assisted customers with otherselections.- Maintained calm demeanor and professionally managed issuesin busy, high-stress situations

- Responsible for providing a high level of service to customers. Additionally, I ensure that the shop floor is well-organized and visually appealing, contributing to an aesthetically pleasing shopping experience for customers.- Guarantee exceed daily sales quota of $2000 CAD every shift.- Proficiently communicating with customers to reach deeper understanding and develop personal connection.- Utilizing personal styling skill to satisfy customer wants and needs.- Developing natural conversations about fashion and trends to work with high-profile customers.

Absolute genuine and welcoming attitude in communicating with customers in-store. I was very committed to offering excellent customer service on every shift and consistently met or exceeded sales quota in both in-store and online sales. Up-Selling products to customers and increased sales by 8% in total daily revenue. Built and strengthened relationships with customers, dealing with different nationalities and personalities at ease. In the workplace, I have demonstrated respect, friendliness, willingness and always offered help to other Sale Associates whenver needed.

Since it's my first Retail job, therefore I have obtained Retail basic skills and work ethic here. Follow workplace protocols effectively. Maintained energy and enthusiasm in a fast-paced environment by being proactive with in-store customers. Deliver excellent customer care in every shift possible and ensure customer satisfaction by offering a genuinely honest opinion on styling tips and actively acquiring customers' sizing. When in need, I was being able to actively listen to customers, handled concerns quickly, and escalated major issues to the supervisor.Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment. I was proved successful working within tight deadlines and a fast-paced atmosphere in an often crowded store like ZARA