Providing digital product/service delivery and digital transformation consultancy for public sector clients, with a focus around housing, infrastructure and Levelling Up. I have led teams for:* High profile housing-related service through successful GDS Alpha and Beta Service Assessments* Delivery of Salesforce-based portal to provide career advice and opportunities to young people from disadvantaged backgrounds - Charity Digital Transformation of the Year winner 2023 * Programme vision, planning and controls activity for turnaround of a Government Major Projects Portfolio (GMPP) data-related programme * Discovery and set up programme to deliver reimagined online employment dispute resolution service* Digital workstream as part of high profile Government Covid-19 response programme* Staff mobile app development as part of internal transformation programme

Founded a network of over 20 reading groups which:* has grown from 10 to 200 active members and a mailing list of over 1000 people.* conceived and organised over 10 sold out literary events between 2010-12, including 'Bookstock'.* was shortlisted for the Penguin / Orange Readers Group prize in 2009.

Leading transformation of RIBA from digital laggard to digital leader to grow UK and international membership, commercial revenue and efficiencies:* Responsible for dynamic, scalable department overseeing ICT infrastructure and operations, data and applications systems and development of digital experience * Driving strategy to turn the RIBA into a best-in-sector cloud-based, data-driven organisation* Championing Sitecore-based architecture.com digital platform (featuring personalised content, online member services, single sign on API, paywall) that won a Membership Association Award in 2018* 'Rebooting' e-commerce through integration of online stores into single platform, with venue booking enquiries up 900% in 2018* Establishing robust procurement, business continuity and security processes to reduce operational costs and business risk

Delivering a digital transformation programme for the eminent membership organisation and brand:* Built RIBA's high performing digital team and introduced agile and product management culture to the organisation* Contributed to RIBA's Digital Transformation blueprint that is central to its Advancing Architecture 2020 strategy* Driving and consulting on a wide range of enabling initiatives across organisation including CRM, GDPR, e-commerce and digital marketing* Led Join Online service that has seen 74% of membership applications made online within just 3 months and overhaul of Renew Online service that has seen member satisfaction levels rocket * Overhauled digital presence and entry system for the internationally renowned RIBA Stirling Prize that has helped entries grow by 13%

Parent company of one of the largest UK education brands, SIMS - a school improvement system used by over 80% of schools to manage >6m student records* Led award-winning overhaul of website and digital channels, with a development and social media / content strategy that has seen website grow 30% year on year* Created vision for and serving on project board of Microsoft Dynamics CRM-powered customer portal that will deliver e-commerce and other online services to customers* Conceived and managed major ‘Helping schools inspire’ rebrand of SIMS from software company to school improvement solutions provider, that has won hearts and minds of customers and staff* Proposed and managed redevelopment of digital training course directory that has increased online booking revenue by 33%* Manage 'internal agency' team of seven that delivers a wide range of agile projects including mobile apps, online transactions, websites, SEO, e-marketing materials, video and print collateral* Manage budget forecast, strategic relationships with key agencies, and digital infrastructure and policies.

Transformed the Institute for Government's digital communications:* developed and realised the Institute for Government brand across digital and print* devised and delivered successful digital campaigns eg 2010 general election (which saw website visits leap 1,200%) and report on government IT (5,000 downloads on launch day, and contributed to an 2011 Agile Award)* wrote business case for new website and implemented digital strategy that quickly attracted national press coverage, gained many influential followers and dramatically engaged staff.* managed livestreaming of high profile events including speeches by Deputy PM and Swedish PM.

Theme Manager for businesslink.gov.uk, one of three government ‘supersites’ delivered by Serco, receiving 14m visits annually. Responsibilities included:* liaising with government stakeholders such as BIS, IPO and Design Council to develop and maintain online government information and services for business.* projects including creation of interactive tools and transactions, convergence of content from closing websites and analysis of customer journeys through user testing and SEO analysis.* ensuring 100% of content was reviewed over a 12 month cycle or on an urgent ad-hoc basis (eg budget announcements) when required, to strict timescales and KPIs.

* redeveloped website in just 3 months to lead rebrand, which in 08/09 received 2m visits, 275k leaflet downloads and was shortlisted with its helpline for a Guardian innovation award* managed contract with external company to develop and maintain the website, worth over £650,000 PA.* developed and delivered ambitious development plan, based on thorough user testing, research and stakeholder consultation.* managed successful team that has achieved over 1000 extra calls to helpline each month through web and digital TV, as well as plain language and accessibility awards.* project managed key developments including sign language video content, advice centre microsites and web services.* delivered ambitious development strategy which saw leaflet downloads and page impressions rise by 50% and the site move from the 12th to 5th most popular source of calls to the helpline in 1 year.

* managed digital content team responsible for digital communication channels (website, intranet, Focus newsletter and email) and created a network of 130+ staff to provide content for them.* created plan to improve corporate website and make it more consistent with other LSC channels. A new design, RSS, bilingual pages and email alerts helped traffic jump by 151% between 2005-07.* scoped communications, briefs and training for new intranet that succeeded in getting buy in from the Exec Team and 74% busier and 94% more popular than the site it replaced.

* defined and developed large database-driven website nominated for a BETT industry award, and built up and managed team to run the site. (Site since bought by TES and relaunched as 'Buywire').* marketing including brand development, production of consistent brochures, and exhibition stands, writing press releases that gained good media coverage and e-newsletter.* developed business to provide sites for clients including online shop that paid for itself in 1 month.

* managed web team that designed and managed company website and print marketing materials.* provided web development, marketing and PR services to European Electronique and its clients.* won business for and managed large web-based projects including a website for a City Academy in Southwark and a document management system for an Oxford University college.* designed and wrote copy for direct marketing that received record numbers of customer enquiries.* reported directly to MD and worked closely with Marketing Managers from major IT manufacturers.

* designed, edited and proofread colour advertisements, outputting to film to very strict deadlines.* co-ordinated team in team leader’s absence.