Dripti Kaur Email & Phone Number

Cambridge, Ontario, Canada

Cambridge, Ontario, Canada

• Managing front-office procedures, including counting the safe, preparing daily bank deposits, day-to day paperwork, analyzing sales report using Power Bi and cashier total keypunching.• Collaborating with store Managers to set and achieve sales goals and targets, promoting teamwork environment focused on financial success and employee motivation through bonus programs.• Enhancing customer satisfaction and sales by connecting, sharing, and partnering with customers to provide personalized solutions and promote add-on sales, driving a culture of referral.• Training and coaching associates regarding maximum productivity, following promotional strategies and making preferred members.• Recruiting, hiring, and onboarding process for services department.• Communicating with Warranty Depot Hubs suppliers and vendors, to ensure stores and customer services need are met.• Supervising accurate and timely recording of received merchandise in As400, including Bin-in, Bin-out and proper labeling of SKUs.

Cambridge, Ontario, Canada

• Worked closely with customers to sell our Company products like Office Supplies, Technology products (HP, Canon, Brother, Asus, and Dell), Business Solutions products and using negotiation skills to provide practical recommendations.• Provide sales through exceptional service, assist in marketing strategies, stay updated on offers and price for promotions.• Efficiently retrieving and managing stock data while doing inventory, online order processing for our valued customers and other store-related tasks with AS400.• Achieve assigned targets and business goals, including selling ECP's (Staples warranties), which go beyond the manufacturer warranty, showcasing strong problem-solving skills and effective communication with clients.• Provided prompt and effective technical support to customers, troubleshooting, Network and resolving diverse technical issues with expertise.

Kitchener, Ontario, Canada

• Efficiently managed a high volume of incoming phone calls, emails and chat while maintaining a service delivery schedule, demonstrating strong management skills.• Utilized POS+ to comprehend and address customer needs and Issue Resolution, including customer pickups, order delays, product damage, and warranties, while strict to policies of organization.• Retrieved records from the documents' database using SQL queries to access and extract specific customer information, ensuring alignment, Document management and integration of information.• Handled the process of ordering replacements and missing parts, particularly for custom furniture, utilizing the LIMTAC app for streamlined coordination and management.• Executed end-to-end process of reports for account documentation, Account management, Document imaging CDR, including distribution, collection, review, and addressing questions and issues as they arise.

Gurugram, Haryana, India

• Analyzed client requirements to gather, research, and deeply analyze data, providing valuable insights and actionable information.• Implemented advanced data cleaning procedures in MS Excel, utilizing Excel formulas and pivot tables, resulting in a 22% reduction in errors and improved data quality for enhanced analysis.• Executed Extract, Transform, and Load (ETL) processes using SQL queries, ensuring efficient data processing and integration.• Developed an appealing dashboard illustrating ink cartridge usage for a prominent client in France, offering visual documentation for clear insights.• Regularly updated and rectified database information to ensure data accuracy and maintain dataset integrity.• Initiatives with team members in planning and core processes, optimizing operations method and settlement of workflows to enhance efficiency and productivity.

Gujarat, India

Handled company's database application, maintained and implemented database infrastructure Created user accounts, user-level database objects in MySQL.• Collaborated with team to refine and optimize database performance to increase throughput and strong understanding for database structure and principles• Exported and imported data using export/ import utilities; performed migration from CSV files to MySQL database with 100% data availability

Post-Graduate Diploma, Information Technology And Business Management

Bachelor'S Degree, Computer Programming, Specific Applications