Responsible for product management of Telestream's video quality service assurance solution. Contribute to overall product and solution strategy; Manage roadmap development and product life cycle Management; Cross platform solution positioning; Provide guidance to overall pricing and commercial proposal management.

Manage multiscreen Video Service Assurance solutions for service providers, broadcasters, CDNs and network integrators. End-to-end solutions include both appliance hardware and cloud services for fast and flexible deployment scenarios to meet unique needs of the wide-ranging OTT video market.

• Secured revenue and long-term gross margin late in the product lifecycle by introducing a new sales model. Facilitated revenue opportunities in excess of $20M in the first 18 months of launch.• Increased engineering output by 25% and reduced development cost by 32% in the first 3 months of introducing the Scrum software development framework. As Product Manager, I held the role of Scrum Product Owner throughout the project.• Improved Go-To-Market solutions and industry knowledge to facilitate value creation during customer engagements by enhancing communications with internal and external customers - including but not limited to: product brochures, customer-facing presentations, and solutions briefs.

• Managed a Tier 3 Services organization with 24x7 responsibilities to satisfy service level agreements exceeding $20M annual revenue. • Direct involvement in account program management allowed the business to continue hitting revenue goals despite product stability issues. • Reduced costly internal support escalations and expedited transfer of knowledge by launching an information portal accessible to the global support organization • Improved focus on product quality and enhanced support training through a formal feedback loop to the product Architecture and Engineering teams.

• Acquired product acceptance from a Tier 1 cable against incumbent vendor with on time, high quality, product delivery that met unique requirements involving custom software with a $2M development budget.• Introduced PERT estimation techniques to improve schedule accuracy and increase organizational understanding of schedule flexibility base on project risk and scope changes.• Built partnerships with high value customers throughout the development lifecycle with customer demonstrations after meeting functional milestones. Customer engagement provided opportunity for feedback and increased program success.• Successful completion of TL9000 certification through participation in division-wide quality initiative. Authored and co-authored software engineering processes that are followed across multiple business.

• Designed and implemented automation infrastructure to increase efficiency throughout the SQA department. Improved test execution time to reduce manual effort of several weeks to a single day using automated regression suites for routing and class-five services test plans