Drishya Premdas Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Managed and resolved customer support tickets for U.S.-based clients, ensuring timely and effective solutions for inquiries related to product functionality, account issues, and technical difficulties.
• Effectively resolved high-priority escalations by identifying customer pain points, offering personalized solutions, and collaborating with cross-functional teams, resulting in a 30% reduction in escalations.
• Fostered strong relationships with U.S. customers through clear, empathetic communication, maintaining transparency on ticket statuses and providing timely updates to ensure customer satisfaction.
• Diagnosed and resolved technical issues for U.S. customers by identifying root causes and providing actionable solutions, improving product usage and reducing repeat issues by 15%.
• Worked closely with technical support and product teams to resolve complex cases, contributing to a 25% improvement in overall response time for critical escalations.

Bengaluru, Karnataka, India

• Act as the primary point of contact for escalated customer issues related to BYJU’S products, ensuring a quick and effective resolution.
• Troubleshoot complex product issues by conducting root cause analysis, collaborating with engineering and product teams to identify and resolve underlying problems.
• Manage high-priority support tickets, working with customers to understand their challenges, and providing clear, actionable solutions.
• Collaborate with technical teams to ensure product bugs are addressed promptly and accurately, facilitating product improvements based on customer feedback.
• Document and track issues, ensuring that all tickets are updated and closed within the defined service level agreement (SLA).

Coimbatore, Tamil Nadu, India

• Passionate about fostering positive workplace environments and supporting employee well-being.
• Assisted in recruitment processes, including resume screening, interview coordination, and candidate communication.
• Supported onboarding initiatives, ensuring new hires have a smooth transition and positive start.
• Assisted in collecting and analyzing HR metrics to support data-driven decision-making.
• Developed strong interpersonal and communication skills through regular interaction with employees and management.

Bachelor Of Science - Bsc, Computer Technology, Frist Class With Distinction

Hsc, Bio-Maths, 84%

Sslc, 86%