Don Ritcharoen Email & Phone Number

Plano, Texas, United States

In collaboration with project management, I assist in defining project requirements, facilitate stakeholder communications, and oversee resources, budgets, and equipment logistics for short-term projects. Working closely with engineering teams, I help resolve conflicts and maintain high team morale by fostering a sense of urgency and purpose. During the planning phase, I ensure all field equipment is fully operational, reducing troubleshooting time by over 50%, which helps avoid delays, mismanaged client expectations, and unnecessary costs. I also engage in weekly meetings with leadership to discuss resource allocation, address client requests, manage risks, and share insights from completed projects. This proactive approach enhances operational efficiency and client satisfaction, supporting successful project delivery.Projects:5G QUALITY OF EXPERIENCE BENCHMARK - ERICSSON - (01/2022 - 01/2023)Led the development and execution of a 5G Quality of Experience benchmark for Ericsson, establishing a TWAMP-based testing methodology that incorporated simulations of diverse traffic patterns (eGaming, Video Chat, Drone Control) to measure key network performance metrics (jitter, latency, packet loss) across all major carriers, ultimately obtaining valuable insights into the overall 5G consumer experience.

Plano, Texas, United States

Projects:4G/5G USER EXPERIENCE WALK TEST AT DKR STADIUM - CROWN CASTLE - (11/26/21)• Ran consistent NR and LTE throughput tests for Verizon, T-Mobile, and AT&T in several areas of DKR Stadium during a live NCAA football game to evaluate network performance in real-timeLTE DIGITAL SECTORIZATION TESTING (POST INTEGRATION) - ERICSSON - (12/01/21 to 12/10/21)• Obtained LTE throughput, VoLTE call, and latency key performance indicator measurements for 2xDS and 3xDS digital sector division configurations in good, medium, and poor coverage scenarios based on SINR/RSRP measurements• Ran consecutive throughput sessions during mobility drives and ensured successful Intra-sector, Intra-site, and Inter-site handovers for both 2xDS and 3xDS configurations

Irvine, California, United States

• Executed a comprehensive set of 4G LTE & NR5G test cases on devices including the Galaxy S20, Note 20, A-Series, tablets, and wearables to win technical approval onto various mobile operator’s networks• Worked within a very fast-paced team of 5-6 engineers to perform several rounds of testing outlined by the Verizon DFIT test scope including functional features, data throughput, handover success rate, call quality, and e911 positioning accuracy• Reported software issues relating to user experience (UX), functionality, and performance using Samsung's product lifecycle management system and collaborated with R&D to reach solutions to be implemented in subsequent releases• Collaborated daily with Protocol Team, Wearable Devices Team, Global SIM Card Management System personnel, and US Security for managing strategic projects and drivers

Lake Forest, California, United States

• Teamed up with pricing and sales teams to prepare several customer pricelists for 3 new product rollouts using VLOOKUP functionality, Pivot Tables, Macros, and embedded formulas• Developed reports, maintained accurate customer pricing information, and communicated issues to management in the event of a discrepancy or issue• Systematically updated and maintained server database with accurate customer information through effective communication across several departments including marketing, finance, and operations

Irvine, California, United States

• Improved efficiency of individual projects by training new field engineers on best practices for data collection and time management saving 25% on project labor costs• Managed RF equipment worth up to $300,000 in a single market and strategically assigned team responsibilities to reduce unnecessary overtime• Delivered exceptional service quality and developed strong relationships with clients like Ericsson, Alcatel-Lucent, Verizon Wireless, AT&T, Sprint, and US Cellular for client retention and future business development• Provided significant training to new Field Engineers on best practices to improve the quality and performance of data collection and network performance monitoring• Performed network benchmarking to provide a comprehensive view of network performance against a client’s competing mobile operators and improve competitive positioning.

Irvine, California, United States

Bachelor Of Arts - Ba, Business Administration - Entrepreneurship

Associate Of Science - As, Business Administration