Daniela Rivera's Location
Fort Mill, South Carolina, United States, United States
Daniela Rivera's Contact Details
Daniela Rivera work email
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Daniela Rivera personal email
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Daniela Rivera phone numbers
About Daniela Rivera
Currently over 20 years of customer service experience. Looking to continue my career while furthering my professional expertise & potential. Utilizing impeccable interpersonal skills to build strong, positive environments and relationships between colleagues/diverse clientele.
Daniela Rivera Work Experience Details
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Care ProviderCare.ComFort Mill, Sc, Us -
Operations Manager / OpenerCrunch Fitness Cr Fitness Holdings, Llc Apr 2024 - PresentCharlotte, North Carolina, United States -
Delivery DriverDoordash Driver App Jan 2024 - Mar 2024 -
HousekeeperCindy'S Maids Jan 2024 - Mar 2024Fort Mill, South Carolina, United States -
HostSporcle, Inc. Nov 2023 - Jan 2024Fort Mill, South Carolina, United States -
Sr. Specialist, Veterans ProgramsSunbelt Rentals, Inc. Jan 2023 - Nov 2023Fort Mill, South Carolina, United States• Oversee program operations from development through successful execution under the guidance of Operations Manager.• Assist and communicate with directorates in decision-making, program management, and performance measurement – Prepare KPIs and collect data and report results using Power BI dashboards and other tools.• Support daily operations through collaboration with operations manager, performing an array of administrative tasks from drafting correspondence, file management, document reviews, veteran call log and veteran social media and directorate Veterans SharePoint.• Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define and document new tactical strategies, working with program teams and other leaders on special projects.• Serve as a subject matter expert, handling inquiries and developing action plans to address them.• Participates with the program team and other leaders in operational level planning, and policy development.• Assists in developing and managing program communications strategies including talking points, emails, and presentations.• Assists in developing messaging on complex issues and creative strategies for communicating across different levels and organizations.• Assists in developing and maintaining call logs/intake logs/task logs and following those to completion.• Builds a strong network with team members, across all levels, to capture risks, issues and feedback and understand the opportunities and challenges.• Ensures timely and effective completion of all deliverables.• Creates and maintains systems and processes to streamline operations.• Maintains accurate confidential files and data records.• Connect teams that are working on similar initiatives.• Aligns with program budget and supports quarterly audit.• Monitors veteran focused activities for social value credits.• Support day-to-day activities of multi-national program -
Customer Service SupervisorSunbelt Rentals, Inc. Mar 2022 - Dec 2022Fort Mill, South Carolina, United StatesSupervises, mentors and coaches the Customer Service Representatives to provide exceptional, professional and efficient service to all customers. Handles major incidents that cannot be resolved by team members. Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. Keeps abreast of new company products and services. Serves as the afterhours point of contact for customer service team and costumer 24/7/365Goes above and beyond to find innovative solutions to align the customer service team with the business. Always displays a positive and enthusiastic attitude with our team members and customersHires and trains customer service team members in all modes of customer contact (Live Chat, Wynne, Web Leads, Quote, etc.) and on how to adequately address problems over the phone or how to write correspondence. Follows communication procedures, guidelines and policiesProvides reports and activity updates to management. Improves marketing strategies and customer follow-up by logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purpose. Works closely with the Manager to ensure proper customer service is being delivered. Sets short and long-term goals for performance and deadlines in ways that comply with company’s plans and vision and communicates them to subordinates.
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Customer Service RepresentativeSunbelt Rentals, Inc. Jun 2021 - Mar 2022Fort Mill, South Carolina, United StatesProviding responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals. Responding to customer inquiries quickly and courteously via phone, email or chat. Assists customers with registering and accessing Command Center, escalating any issues to management appropriately. Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups Serves as the after hours point of contact for deliveries and service requests. Use of Customer Relationship Management (CRM) system to ensure proper customer service is being delivered. Other duties as assigned by the Team Lead and/or Manager.
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Customer Service RepresentativeSignature Consultants Jan 2021 - Jun 2021Fort Mill, South Carolina, United StatesContingent Customer Service Representative for Sunbelt Rentals Corporate Contract. -
Sales Marketing Administrative AssistantLe Méridien Hotels & Resorts Jan 2019 - Jun 2020Charlotte, North Carolina AreaProvided executive assistance to multiple directors of sales and a team of 20 managers. Distributed leads and assignments based on team deployment procedures. Coordinated department projects and oversaw maintenance of office equipment/inventory. Delivered outstanding guest service, and assisted clients and guests in a timely, friendly and efficient manner. -
Sales Administrative AssistantOmni New Haven Hotel At Yale Nov 2017 - Jan 2019Hartford, Connecticut AreaCoordinated general office functions and performed other duties as assigned by management. Assisted with scheduling. Handled and ensured accuracy of correspondence, including letters, contracts, BEOs, for several managers. Maintained digital files and folders. Verified that account files and all information included in files (i.e., post-convention reports, letters, fax information) were up to date. -
Guest Services AssociateOmni New Haven Hotel At Yale Jun 2017 - Nov 2017Hartford, Connecticut AreaProcessed guest check-ins/check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Empathetically listened to guest inquiries and provided appropriate responses. Set up accurate accounts for each guest according to their preferences (room type, payment, etc.). Blocked rooms and followed through on designated requirements, pre-registered guests, and prepared key packets. Assisted with overall front office team work.
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Executive Administrative Assistant Office ManagerHilton Garden Inn Jan 2017 - Jun 20171181 Barnes Road, Wallingford, Ct 06492Assisted general manager and front office manager with daily tasks. Performed general accounting/HR functions. Recruited new hires and conducted background checks and interviews. Ensured hotel accounting quality standards were achieved and maintained. -
Front Desk AssociateHilton Garden Inn Aug 2016 - Jan 20171181 Barnes Rd, Wallingford, Ct 06492Greeted guests and assisted with arrivals and departures. Provided prompt and courteous service while fielding phone calls, guest requests, reservations, and ensuring guest satisfaction.
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Flagship Corporate Store ManagerEdible Arrangements Feb 2016 - Jul 201695 Barnes Rd., Wallingford, Ct 06492Oversaw day-to-day activities of the flagship store at the corporate headquarters. Assisted with training new hires and franchise owners/managers on maintaining brand standards for the corporate office. -
Sales And Marketing ManagerEdible Arrangements Dec 2014 - Feb 201695 Barnes Rd., Wallingford, Ct 06492Used marketing knowledge to grow networks through partnerships and affiliate programs. Successfully ran diverse print and social media campaigns (i.e., sweepstakes, giveaways and other co-branded strategies). Augmented over $800k in sales with brand partner initiatives, a 300% growth from 2014.
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Corporate ReceptionistEdible Arrangements Feb 2014 - Dec 201495 Barnes Rd., Wallingford, Ct 06492Functioned as first point of contact for guests and employees. Assisted with departmental projects.
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Office ClerkEdible Arrangements Dec 2013 - Feb 201495 Barnes Rd., Wallingford, Ct 06492Assisted different departments with administrative tasks, such as filing and office projects.
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Customer Service RepresentativeEdible Arrangements Aug 2013 - Dec 201395 Barnes Rd., Wallingford, Ct 06492Assisted with initial orders, order follow-up, website issues, and general inquires. Assisted supervisors with large business orders and training.
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Marketing Administrative AssistantCd Universe Mar 2011 - Sep 2012Wallingford, CtAnswered customer inquiries by phone and email in real time. Monitored social networking sites. -
Customer Service RepresentativeWebster Bank Aug 2009 - Aug 2010Wallingford, CtAnswered phones at high-volume call center. Handled varied account types (loans, business). Provided web assistance. -
Store ManagerBollywood Bistro Oct 2008 - Aug 2009Pleasantville, New York, United StatesSet up the store after renovation; Took orders and answered customer service calls; built inventory system; maintaining relationships with distributors; Designing and finalizing all advertisements -
Marketing Administrative AssistantAll Nations Realty Jan 2007 - Jan 2008Queens, New York, United StatesDeveloped ads & flyers; Assisted in placing ads; Maintained data systems & filed; Responded to customer inquiries. -
Office Administrative AssistantKleinknecht Electric Company Jun 2005 - Jun 2006New York, New York, United StatesInteracted with vendors and clients regarding electrical issues; Maintained data systems & filed bids -
Seasonal Sales AssociateBath & Body Works May 2005 - Sep 2005New York, New York, United StatesDealt with clients during the annual sale & Organized promotional marketing displays. -
Talent Management SpecialistStanley Kaplan Talent May 2002 - Sep 2002New York, New York, United StatesHelped organize and recruit new talent for shows and commercials. Prepared portfolios for new clients and managed existing clients. -
Administrative AssistantNyc Department Of Finance May 2001 - Sep 2001New York, New York, United StatesInteracted with the public regarding issues of bail and refund checks. Maintained data systems. Responded to customer inquiries.
Daniela Rivera Skills
Customer Service
Marketing
Social Networking
Sales
Microsoft Office
Customer Satisfaction
Social Media
Social Media Marketing
Marketing Strategy
Sales Management
Account Management
New Business Development
Strategic Planning
Salesforce.com
Outlook
Leadership
Microsoft Outlook
Hospitality Service
Hospitality Management
Hospitality Industry
Business To Business
Business Strategy
Customer Relationship Management
B2b Marketing
Email Marketing
Digital Marketing
Market Research
Client Relations
Client Services
Partner Relationship Management
Client Prospecting
Relationship Builder With Unsurpassed Interpersonal Skills
Customer Focused Service
Strategic Brand Positioning
Creative Problem Solving
Team Motivation
Positive Employee Relations
Daniela Rivera Education Details
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Marketing/Marketing Management, General
Frequently Asked Questions about Daniela Rivera
What company does Daniela Rivera work for?
Daniela Rivera works for Care.com
What is Daniela Rivera's role at the current company?
Daniela Rivera's current role is Care Provider.
What is Daniela Rivera's email address?
Daniela Rivera's email address is da****@****ien.com
What is Daniela Rivera's direct phone number?
Daniela Rivera's direct phone number is +120369*****
What schools did Daniela Rivera attend?
Daniela Rivera attended St. John's University, The Peter J. Tobin College Of Business.
What skills is Daniela Rivera known for?
Daniela Rivera has skills like Customer Service, Marketing, Social Networking, Sales, Microsoft Office, Customer Satisfaction, Social Media, Social Media Marketing, Marketing Strategy, Sales Management, Account Management, New Business Development.
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Daniela Rivera
Lawyer (Admitted In Chile-Ny Bar) And Diplomat | International Law And PolicyUnited States2hotmail.com, gmail.com -
Daniela Rivera
Seattle, Wa5impelnp.com, hotmail.com, bms.com, gmail.com, impelpharma.com
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