Daniela Rivera Email & Phone Number

Fort Mill, Sc, Us

Charlotte, North Carolina, United States

Fort Mill, South Carolina, United States

Fort Mill, South Carolina, United States

Fort Mill, South Carolina, United States

• Oversee program operations from development through successful execution under the guidance of Operations Manager.• Assist and communicate with directorates in decision-making, program management, and performance measurement – Prepare KPIs and collect data and report results using Power BI dashboards and other tools.• Support daily operations through collaboration with operations manager, performing an array of administrative tasks from drafting correspondence, file management, document reviews, veteran call log and veteran social media and directorate Veterans SharePoint.• Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define and document new tactical strategies, working with program teams and other leaders on special projects.• Serve as a subject matter expert, handling inquiries and developing action plans to address them.• Participates with the program team and other leaders in operational level planning, and policy development.• Assists in developing and managing program communications strategies including talking points, emails, and presentations.• Assists in developing messaging on complex issues and creative strategies for communicating across different levels and organizations.• Assists in developing and maintaining call logs/intake logs/task logs and following those to completion.• Builds a strong network with team members, across all levels, to capture risks, issues and feedback and understand the opportunities and challenges.• Ensures timely and effective completion of all deliverables.• Creates and maintains systems and processes to streamline operations.• Maintains accurate confidential files and data records.• Connect teams that are working on similar initiatives.• Aligns with program budget and supports quarterly audit.• Monitors veteran focused activities for social value credits.• Support day-to-day activities of multi-national program

Fort Mill, South Carolina, United States

Supervises, mentors and coaches the Customer Service Representatives to provide exceptional, professional and efficient service to all customers. Handles major incidents that cannot be resolved by team members. Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. Keeps abreast of new company products and services. Serves as the afterhours point of contact for customer service team and costumer 24/7/365Goes above and beyond to find innovative solutions to align the customer service team with the business. Always displays a positive and enthusiastic attitude with our team members and customersHires and trains customer service team members in all modes of customer contact (Live Chat, Wynne, Web Leads, Quote, etc.) and on how to adequately address problems over the phone or how to write correspondence. Follows communication procedures, guidelines and policiesProvides reports and activity updates to management. Improves marketing strategies and customer follow-up by logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purpose. Works closely with the Manager to ensure proper customer service is being delivered. Sets short and long-term goals for performance and deadlines in ways that comply with company’s plans and vision and communicates them to subordinates.

Fort Mill, South Carolina, United States

Providing responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals. Responding to customer inquiries quickly and courteously via phone, email or chat. Assists customers with registering and accessing Command Center, escalating any issues to management appropriately. Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups Serves as the after hours point of contact for deliveries and service requests. Use of Customer Relationship Management (CRM) system to ensure proper customer service is being delivered. Other duties as assigned by the Team Lead and/or Manager.

Fort Mill, South Carolina, United States

Contingent Customer Service Representative for Sunbelt Rentals Corporate Contract.

Charlotte, North Carolina Area

Provided executive assistance to multiple directors of sales and a team of 20 managers. Distributed leads and assignments based on team deployment procedures. Coordinated department projects and oversaw maintenance of office equipment/inventory. Delivered outstanding guest service, and assisted clients and guests in a timely, friendly and efficient manner.

Hartford, Connecticut Area

Coordinated general office functions and performed other duties as assigned by management. Assisted with scheduling. Handled and ensured accuracy of correspondence, including letters, contracts, BEOs, for several managers. Maintained digital files and folders. Verified that account files and all information included in files (i.e., post-convention reports, letters, fax information) were up to date.

Hartford, Connecticut Area

Processed guest check-ins/check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Empathetically listened to guest inquiries and provided appropriate responses. Set up accurate accounts for each guest according to their preferences (room type, payment, etc.). Blocked rooms and followed through on designated requirements, pre-registered guests, and prepared key packets. Assisted with overall front office team work.

1181 Barnes Road, Wallingford, Ct 06492

Assisted general manager and front office manager with daily tasks. Performed general accounting/HR functions. Recruited new hires and conducted background checks and interviews. Ensured hotel accounting quality standards were achieved and maintained.

1181 Barnes Rd, Wallingford, Ct 06492

Greeted guests and assisted with arrivals and departures. Provided prompt and courteous service while fielding phone calls, guest requests, reservations, and ensuring guest satisfaction.

95 Barnes Rd., Wallingford, Ct 06492

Oversaw day-to-day activities of the flagship store at the corporate headquarters. Assisted with training new hires and franchise owners/managers on maintaining brand standards for the corporate office.

95 Barnes Rd., Wallingford, Ct 06492

Used marketing knowledge to grow networks through partnerships and affiliate programs. Successfully ran diverse print and social media campaigns (i.e., sweepstakes, giveaways and other co-branded strategies). Augmented over $800k in sales with brand partner initiatives, a 300% growth from 2014.

95 Barnes Rd., Wallingford, Ct 06492

Functioned as first point of contact for guests and employees. Assisted with departmental projects.

95 Barnes Rd., Wallingford, Ct 06492

Assisted different departments with administrative tasks, such as filing and office projects.

95 Barnes Rd., Wallingford, Ct 06492

Assisted with initial orders, order follow-up, website issues, and general inquires. Assisted supervisors with large business orders and training.

Wallingford, Ct

Answered customer inquiries by phone and email in real time. Monitored social networking sites.

Wallingford, Ct

Answered phones at high-volume call center. Handled varied account types (loans, business). Provided web assistance.

Pleasantville, New York, United States

Set up the store after renovation; Took orders and answered customer service calls; built inventory system; maintaining relationships with distributors; Designing and finalizing all advertisements

Queens, New York, United States

Developed ads & flyers; Assisted in placing ads; Maintained data systems & filed; Responded to customer inquiries.

New York, New York, United States

Interacted with vendors and clients regarding electrical issues; Maintained data systems & filed bids

New York, New York, United States

Dealt with clients during the annual sale & Organized promotional marketing displays.

New York, New York, United States

Helped organize and recruit new talent for shows and commercials. Prepared portfolios for new clients and managed existing clients.

New York, New York, United States

Interacted with the public regarding issues of bail and refund checks. Maintained data systems. Responded to customer inquiries.