•Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.•Identify customer needs to ensure the customer is provided complete and accurate information.•Process required transactions via web-based applications.•Submit research requests in a concise yet accurate manner.•Maintain a thorough knowledge of the company and client programs, policies, and technology.•Communicate effectively in a warm and empathetic manner.•Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.•Provide support to other positions/operations in cases during heavy workloads or absences.

• Advised clients on best ways to improve lifestyle and engage in healthier practices.• Collaborated with customers to design programs based on individual needs.• Helped clients create health and wellness goals, discussing realistic expectations to enable individuals to reach desired results• Provided constant support, enhancing confidence and inspiring drive to overcome obstacles.• Provided examples of movement progressions and modifications to meet varying skill levels within same class.
• Prepared individualized exercise programs by evaluating health history and fitness assessments.• Instructed clients on proper lifting and exercise techniques to reduce injuries.• Followed up with clients and provided online training using media and communications tools.• Promoted class offerings through social media platforms, creating informative content and free guides to engage target audience• Excited class participants with upbeat music and lively exercise routines.• Led 15 Bootcamp classes per week for over 75 participants.

• Quoted, planned, and booked complex and large-scale domestic andinternational travel packages.• Acquired continuous knowledge in travel-related customs requirements,immigration laws, location-specific inoculations, hygienic practices, andpolitical and cultural climates.• Supported workflow of daily administrative tasks to achieve goals anddeadlines.• Awarded with production bonus for increasing sales and reducing costs.

• Reviewed a considerable number of Court of Appeals cases to identifycriminal cases in which the convict makes a plea of innocence.• Made summary of cases identified with plea of innocence.• Contacted the defense attorney of record, in cases where there is anallegation of wrongful conviction, to know the details of the case, obtain the demographic information of the convicted person, identify the cause for the alleged erroneous conviction, investigate procedures after the resolution or sentence of the Court of Appeals, and any other additional information required.

• Liaised with teacher to prepare daily and weekly lesson materials.• Completed appropriate administrative paperwork and performanceevaluations.• Participated in meetings, teacher's conferences, and additional trainingclasses.• Observed students' performance, recording relevant data to aid primaryinstructor in assessing progress.• Helped struggling students with problem areas to build confidence.• Engaged students in discussions to facilitate lesson topics.

• Managed customer calls efficiently in fast-paced call center environment.• Fill out intake forms after addressing participants needs and referring them tothe adequate services.• Maintained and updated client records with plans, progressive notes,appropriate forms, and related information.• Coordinated, engaged and-partnered with multiple cross-functional teammembers to deliver integrated product experience to participants.

Updated databases and spreadsheets regularly to track progress of inventoryand sales.• Monitored inventory levels to plan orders and meet store demands.• Verified prices and sales promotions• Provided accurate recordkeeping with timely system updates and report ondiscrepancies.• Delivered range of basic and advanced clerical support for daily and specialproject needs.•Handled vendor invoices, verifying coding, reconciling purchase orders, anddocumenting approvals in Microsoft Office Suite.• Managed to provide support in different departments at the same time to back up the work of colleagues who are out of work or on vacation.

• Excited customers about purchases by sharing current pricing and promotional offerings.• Managed needs of different customers and answered questions regarding prices and promotions.• Created positive impression with customer through level of service and professional personal appearance.• Organized functional areas, handled routine cleaning and maintained strong organizational standards according to checklists.• Supported store inventory process by receiving daily shipment, stocking shelves and replenishing sales floor.• Covered multiple store areas by cross-training in different roles.• Issued refunds and credits to customers and documented reasons.• Counted and secured cash to maintain accurate register totals.• Engaged customers in pleasant conversation while completing cash register transactions.