David Rivera Email & Phone Number

New York, Ny, Us

Provide expert support to clients by effectively addressing and resolving complex operational and technical issues. Deliver exceptional service to clients by maintaining high-quality interactions and fostering strong client relationships. Utilize a ECRM platform as the primary communication tool to ensure efficient and organized client communication and documentation. Act as a trusted advisor to assigned clients, offering comprehensive information on BNY Mellon's products and services across multiple lines of business and geographies. Actively participate in internal activities and initiatives focused on improving the client experience, driving process improvements, and enhancing overall service delivery.• Advance career by assuming a new role as a Client Service II Associate in Client Services, demonstrating readiness for increased responsibilities and further career development within the organization.

New York, Ny, Us

Minimized associated risks by maintaining correspondent accounts in compliance with applicable regulations and policies. Supported the Payment Processing team in resolving complex issues related to generic outbound payments and processing account transactions through the Electronic Payment Hub.• Increase productivity by conducting independent analysis on complex operational tasks within a specific functional area.• Manage alerts within the Actimize application to ensure timely response and appropriate action.• Function as a second authentication source for decisions made by the original analyst while ascertaining proper handling of alerts.• Collect further insights by producing ad-hoc alert reports from research modules within the Actimize system.

New York, Ny, Us

•Responsible for supporting the Payment Processing team with finding a resolution to complex problems within generic outbound payments and processing account transactions through the Electronic Payment Hub•Perform independent analysis on complex operational tasks in a functional area•Responsible for maintaining correspondent accounts in accordance with the applicable regulations and policies minimizing exposure related to the assigned task•Entrusted to onboard and train new hires on their first day

San Francisco, California, Us

Develop and deliver comprehensive training sessions on policies, procedures, and any new or enhanced services to equip employees with up-to-date Anti Money Laundering knowledge.• Analyze data and trends to deliver management reports so teams can execute further action. • Strong communicator who develops key partnerships within Wells Fargo to drive informed decisions regarding final credit provisions within Regulation E.• Supervise the acceptance of applications for dwelling-secured transactions as per relevant regulations and negotiated terms.

Responsible for streamlining the hiring and onboarding processes. • Recruitment and Candidate Management: Posts job listings, screens resumes, conducts interviews, and follows up with candidates to keep them engaged.• Support for Market Director: Assists the market director with sourcing, hiring processes, and managing training and onboarding for team integration.• Compliance and Employee Relations: Performs background checks, drug tests, and eligibility verifications, while advising on employee relations issues and ensuring documentation compliance.

New York, Ny, Us

Modernized the bank's compliance by actively maintaining awareness of relevant policies and trends as the Collateral Champion. Establish and conduct training during first week on the job and managing ongoing support initiatives.• Drive the branch to consistently achieve sales targets by coaching a team of seven employees on advanced cross-selling techniques and identifying new opportunities for balance growth and product openings• Strategically administered daily interactions with over 200 accounts by handling transactions, introducing new products, resolving discrepancies, and monitoring unusual activities

Bethpage, New York, Us

Manage clerical tasks like database research and application reviews. I oversee conference room calendars, coordinate travel, and process expense reports. I provide professional service on daily calls, train new staff, and offer technology support to clients.• Conduct clerical duties by researching our database for effective solutions and reviewing applications for completeness• Manage multiple conference room calendars efficiently, ensuring smooth scheduling for visitors, training sessions, and managers• Coordinate travel arrangements and process expense reports seamlessly to support team needs• Create positive interactions for visitors by providing professional and responsive service on over 70 calls daily, while training new staff to uphold these standards• Provide technology support to clients, ensuring smooth operation and enhancing their experience

New York, Ny, Us

Support daily operations and enhance the customer experience. I manage clerical tasks like processing inventory data, coordinating staff schedules, and handling customer inquiries. I also assist with travel arrangements, process expense reports, and provide technology support to both customers and staff, contributing to a smooth and efficient environment.• Manage general database tasks using Microsoft Suite and maintain an organized filing system to ensure efficient information retrieval• Oversee multiple conference room calendars for client meetings and training sessions, ensuring smooth scheduling and logistics• Coordinate extensive calendars, including meetings and travel arrangements, to optimize executive time management• Provide dedicated executive support with professionalism, confidentiality, and exceptional organization• Answer and screen incoming calls with professionalism, resolving issues promptly and effectively

Undergraduate Certificate, Human Resource Management

Associate Of Science (A.S.), Computer And Information Sciences And Support Services