At Systems Engineering, we believe that information technology should support strategic business initiatives - not the other way around. By taking a strategic approach to information technology, Systems Engineering helps you move your business to the next level. Once we understand your business objectives, we recommend and support proven technology solutions that drive business results. From systems security, network monitoring and business continuity to information management and custom software development, Systems Engineering helps you expand the possibilities for your business. Our comprehensive IT Services include:•Network Design and Management•24/7 Network Monitoring•Desktop Support Services•Voice Over IP (VoIP)•Information Management•IT Strategy and Compliance•Security Solutions•Application Development•Data Center Hosting and Co-LocationIaaS and Cloud Computing Solutions

We are an outreach ministry offering a consistent, compassionate, pastoral presence to the homeless and marginalized in downtown Portland, Maine – to relieve suffering, to address the spiritual needs in this ever shifting community and to decrease the prejudice between the housed and the homeless through preaching, education and experience.

•Provide SMB clients full back office support services including Windows Server, Exchange Server, and desktop support as well as telephone system and wide area network services and support.•Protect clients’ networks with cost-effective security solutions utilizing SonicWall appliances.•Provide Managed Service solutions to increase system uptime and end-user productivity while decreasing overall IT expenditures.•Provide consulting services nationally to other managed service providers related to all aspects of their practices including service delivery, processes and methodologies, Professional Services, Business Management software solutions, and Remote Monitoring & Management software solutions. Have reduced time-to-market by 4-6 months on average.

•Co-founded and built a company to help owners and managers of small and mid-sized companies use technology to grow, manage, and protect their businesses. Our Same-Day-Response Service saved our average client $36,000 per year in lost productivity and expenses versus industry average service levels.•In 2006 led the conversion of over 75% of the traditional break-fix client base to Managed Services contracts. Stabilized monthly income levels and increased net profits from 3% to 10% of sales.•Worked closely with clients to understand their business and tailor a long-term plan that puts technology to work for them, including networks, PCs, servers, software solutions, telecom systems, and Disaster recovery/Business Continuity solutions.•Effectively manage field engineers, office manager, outside contractors, and vendors with an understanding of the critical nature of a well coordinated team-based approach to service delivery. Maintained a 90% retention rate during my tenure.

•Managed production operations, which includes the release of mission-critical initiatives including the Lycos e-Commerce and Lycos Communities products. Maintained 99.99% uptime.•Production Operations includes NT, Sun, and Linux System Administrators, Network Administrators, Network Operations Center, Data Center Operators, Reporting systems, Oracle and SQL DBAs, and external consultants.•Developed and implemented escalation and notification procedures for all product lines and co-brand partners delivering 15-minute response time for production disruptions.•Managed Lotus Notes mail servers for 500+ users.•Initiated an alliance agreement with Microsoft that resulted in $3 million cost savings over a two-year period.•Presented Application Center 2000 Seminar at Tech Ed 2000 in Barcelona for Microsoft

Lojack Corporation•Analyzed and resolved immediate and critical operations issues after the Network Manager resigned unexpectedly.•Modified and documented a process for Exchange Server synchronization between headquarters and eight regional offices, which resulted in 99%+ uptime of the email system.•Oversaw the rebuild of the Winframe/RAS environment between the regional offices and headquarters to improve application functionality and reduce administrative overhead.•Relocated all test and production servers into a data center, addressing all key issues including power requirements/UPS, air conditioning, smoke/fire protection, cabling, telecommunications, and furniture resulting in no downtime for staff.Genetics Institute•Project Leader for the design and implementation of an enterprise backup solution that resulted in protection against data loss for research and business units. Eliminated redundancy of 20+ independent solutions and increased data protection reliability.•Designed and implemented the NT Domain infrastructure from a starting point of 22 independent, unmanaged workgroups and domains resulting in reduced administrative costs and improved productivity.•Developed quarterly server maintenance procedures and documentation for NT and Novell environments.

•Managed the configuration and production release process of new and/or upgraded operating systems and standard office products for a 25,000-user environment across all of Fidelity’s 50 companies. Required extensive coordination with IS representatives of the 50 business units, two VARs, four PC manufacturers, and several software vendors.•Oversaw interoperability testing for various combinations of PC operating systems, desktop productivity suites, and network environments. This included NT 4.0 Workstation and server, Windows 95, Netware 4.1, MS Office 95, and MS Office 97.•Presented desktop configuration issues and results to IS Senior Management at monthly Desktop Systems Planning Team meeting.•Defined, documented, and managed release control and distribution methodology.•Managed vendor relationships with authorized resellers’ configuration centers. Improved time from order to installation of desktop systems from 10+ days to 4 days.•Defined and managed project plans for desktop deployment including the coordination of all internal and external resources.