David Rizzo Email & Phone Number

Portland, Maine, US

• At Systems Engineering, we believe that information technology should support strategic business initiatives - not the other way around. By taking a strategic approach to information technology, Systems Engineering.
• Network Design and Management
• 24/7 Network Monitoring
• Desktop Support Services
• Voice Over IP (VoIP)
• Information Management

We are an outreach ministry offering a consistent, compassionate, pastoral presence to the homeless and marginalized in downtown Portland, Maine – to relieve suffering, to address the spiritual needs in this ever shifting community and to decrease the prejudice between the housed and the homeless through preaching, education and experience.

US

• Provide SMB clients full back office support services including Windows Server, Exchange Server, and desktop support as well as telephone system and wide area network services and support.
• Protect clients’ networks with cost-effective security solutions utilizing SonicWall appliances.
• Provide Managed Service solutions to increase system uptime and end-user productivity while decreasing overall IT expenditures.
• Provide consulting services nationally to other managed service providers related to all aspects of their practices including service delivery, processes and methodologies, Professional Services, Business Management.

US

• Co-founded and built a company to help owners and managers of small and mid-sized companies use technology to grow, manage, and protect their businesses. Our Same-Day-Response Service saved our average client $36,000.
• In 2006 led the conversion of over 75% of the traditional break-fix client base to Managed Services contracts. Stabilized monthly income levels and increased net profits from 3% to 10% of sales.
• Worked closely with clients to understand their business and tailor a long-term plan that puts technology to work for them, including networks, PCs, servers, software solutions, telecom systems, and Disaster.
• Effectively manage field engineers, office manager, outside contractors, and vendors with an understanding of the critical nature of a well coordinated team-based approach to service delivery. Maintained a 90%.

Haarlem, ., NL

• Managed production operations, which includes the release of mission-critical initiatives including the Lycos e-Commerce and Lycos Communities products. Maintained 99.99% uptime.
• Production Operations includes NT, Sun, and Linux System Administrators, Network Administrators, Network Operations Center, Data Center Operators, Reporting systems, Oracle and SQL DBAs, and external consultants.
• Developed and implemented escalation and notification procedures for all product lines and co-brand partners delivering 15-minute response time for production disruptions.
• Managed Lotus Notes mail servers for 500+ users.
• Initiated an alliance agreement with Microsoft that resulted in $3 million cost savings over a two-year period.
• Presented Application Center 2000 Seminar at Tech Ed 2000 in Barcelona for Microsoft

• Lojack Corporation
• Analyzed and resolved immediate and critical operations issues after the Network Manager resigned unexpectedly.
• Modified and documented a process for Exchange Server synchronization between headquarters and eight regional offices, which resulted in 99%+ uptime of the email system.
• Oversaw the rebuild of the Winframe/RAS environment between the regional offices and headquarters to improve application functionality and reduce administrative overhead.
• Relocated all test and production servers into a data center, addressing all key issues including power requirements/UPS, air conditioning, smoke/fire protection, cabling, telecommunications, and furniture resulting in.
• Project Leader for the design and implementation of an enterprise backup solution that resulted in protection against data loss for research and business units. Eliminated redundancy of 20+ independent solutions and.

Boston, MA, US

• Managed the configuration and production release process of new and/or upgraded operating systems and standard office products for a 25,000-user environment across all of Fidelity’s 50 companies. Required extensive.
• Oversaw interoperability testing for various combinations of PC operating systems, desktop productivity suites, and network environments. This included NT 4.0 Workstation and server, Windows 95, Netware 4.1, MS Office.
• Presented desktop configuration issues and results to IS Senior Management at monthly Desktop Systems Planning Team meeting.
• Defined, documented, and managed release control and distribution methodology.
• Managed vendor relationships with authorized resellers’ configuration centers. Improved time from order to installation of desktop systems from 10+ days to 4 days.
• Defined and managed project plans for desktop deployment including the coordination of all internal and external resources.

Bachelor Of Science - Bs, Finance

M.S., Computer Science

B.A., Finance