Jacques Morin, Ed.D. Email & Phone Number

Chapel Hill, NC, US

Durham, North Carolina, US

Joined the Learning Innovation and Lifetime Education (LILE) team and Alumni Engagement and Development’s (AED) Lifelong Learning team as the Senior Director of Professional Programs and Learner Services. As a leader in Duke’s adult education programming, I will be working to identify strategic growth opportunities with internal and external partners.

Louisville, KY, US

• Serve as Adjunct Assistant Professor providing instruction for the newly established Ed D program, including 10 students in Leadership Theory and Academic Writing and 15 students in Systems Theory and Leadership each.
• Leverage expertise to instruct first-year students in introductory courses, establishing a foundation of leadership concepts and academic writing to support individual success
• Recognized by the university for revising the curriculum, including leadership strategy development coaching and adult learning principles, shaping the delivery of courses for the new Ed D program

• Co-Founded the start-up organization and performed as the Chief Technology Officer, overseeing the design and development of leading-edge immersive learning experiences for healthcare providers and educators.
• Deliver professional consulting services to various external clients, providing strategic guidance in education and technology
• Managed the development of the $400K product over the last 1.5 years, delivering a unique experience and writing white papers for publication in the Journal of Nursing Education

Schaumburg, Illinois, US

• Recruited into the organization and created the operations team for Clinical Placement from scratch, building and serving in the Operations Director position providing executive leadership, as well as hiring 4 managers
• Maintained the department’s $11M budget and led a team of 90+ professional resources in Learning and Development, Operations, and Launch functions, focusing on establishing operational cohesion within each business.
• Created and implemented a learning strategy for the entire department within 6 months, including utilizing coaching and adult learning principles for leadership development
• Developed and launched a performance management reporting OKR framework, standardizing reporting and focusing on measuring both team and individual performances in year 1
• Established cross-functional relationships and a common language among Learning Development, Launch, and Operations, communicating regularly to support collaboration and consultation, improving business goals in a.

Arlington, Virginia, US

• Functioned as the primary liaison with the school partner concerning workflow, processes, and systems integration, focusing on identifying and executing all operational priorities to secure growth and increase the.
• Leveraged expertise to direct and support various functional areas, including Marketing, Admissions, Content Development, Post-Enrollment, Student Support, and Faculty Support
• Developed and cultivated relationships in the client-facing role supporting 5 Academic Program Directors, the Chair, and Vice Chair, and successfully maintained the $14M annual program budget
• Implemented various assessment tools and utilized data analytics to provide business intelligence to drive decision-making
• Launched new academic program offerings for the leading online education provider, including Certificate and Doctoral programs in multiple competitive market specialties
• Contributed to a 5% enrollment growth from 2017 to 2018 and continued growth from 2019 to 2020, starting tenure with 350 employees and ending tenure with 5K

Raleigh, NC, US

• Performed as Operations Manager leading a team of 3 Managers and 13 Technical Analysts, providing strategic guidance for the development of best practices for policy issues and operational support activities.
• Constructed a walk-up help desk to provide 1-on-1 equipment service, providing the opportunity to personalize the experience of working with IT
• Led the initiative to restructure Customer Support, removing a single-task approach and establishing a mission-driven response team, generating a 65% increase in first-call resolution with accuracy
• Modernized the deployment process of all computer devices in the City of Raleigh, improving the process from less than 20% on-time to 90% on-time delivery within 6 months of program implementation
• Transitioned to a creative revised deployment and recycling plan that included structuring an enterprise program to reduce the city’s printer fleet devices by more than 60%, from 1.1K devices down to 425, lowering.
• Eliminated vendor removal of computing devices and implemented a donation program, reducing the recycling cost from $14.5K per month to $2K per fiscal quarter

Raleigh, North Carolina, US

• Responsible for providing critical User Support for ~30 staff spanning 54 departments in 62 buildings with over 900 faculty, staff, and graduate users
• Oversaw the introduction and implementation of instructional technology tools, software, and hardware, focusing on the advancement of teaching modalities within the College of Arts Sciences
• Led the initiative to link all user support functions under 1 Director of Academic Support and Systems, re-organizing the UNC Chapel Hill College of Arts and Sciences Information Services

Doctor Of Education - Edd, Organizational Leadership

Certificate Program, Transformative Leadership

Masters, Education And Human Development

Bachelor Of Arts - Ba, Policy Science And History