Dr. Kena Mcgary - Dba, Msitm, Mba, Pmp, Sa Email & Phone Number

Dallas-Fort Worth Metroplex

• Developed and implemented project management processes and best practices for Enterprise IT organization Business Reviews.• Engaged with program teams to drive critical projects in areas such as Security, Workday, and Data Management.• Led and coached Project Managers to ensure project documentation and communication met expectations for Azure Cloud Migrations.

Dallas, Texas

o Successfully directed high-functioning cross-functional project teams to implement projects such as Corporate Tax on Video Content, Rebranding, Reporting Billing Operations, IT Legacy Transformation, Digital Transformation, Streaming Video, DirecTV Conversion, and Divestiture projects resulting in annual savings upwards of $700M and positively impacting over 30M subscribers in 48 US markets.o Established extensive project plans (900+ tasks and 100+ applications) via MS Project to support conversion activities.o Established PMO post-implementation support activities for all projects, including war room set-up, defective identification and resolution processes, lessons learned, and change management. o Presented weekly Executive presentations for all projects and programs to ensure leadership teams were engaged and informed on upcoming activities, risks, and issues.o Program Example: Headed the program to implement the Network Operations vision to reduce Uverse implementation expenses and use SaaS for external consumers using iDevices when enterprise use was in its infancy. The program was a significant $14M AT&T Business and Network Solutions program with over $40M yearly savings. It streamlined field operations for Uverse service technicians by incorporating the functionality and the convergence of multiple devices (iPhones/iPads/RFID Readers). The solution successfully replaced bulky Toughbook devices and was used to encourage customer device usage. The initiative successfully implemented modern technologies such as Mobile@Work, RFID readers, management reporting, and vehicle reporting.

o Onboard applications to CDP (Continuous Deployment Platform) via the DevSecOps onboarding process using CodeCloud, Jenkins, Sonar, CDP Pipeline, DAST (Dynamic App Security Testing - External), & SAST (Static App Security Testing - Internal)

o Direct leadership for a team (contract and employee) of 15+ Lead Project Managers, Program Managers, and Business & System Requirements Analysts to support billing system enhancements for two legacy billing systems. Provided end-to-end application development, delivery, and operations management, resulting in monthly revenues of $50M. o Managed a dynamic and cohesive project team to drive prompt project delivery of 30-40 medium and large-scale new billing products (revenue enhancing projects), billing processing, and billing formation projects per year, resulting in savings / new revenue generation of $10M to $40M each year. o Steered continuous improvement through trend reporting analysis and metrics management.o Managed governance processes to plan, prioritize, track, and align work efforts across projects and initiatives.o Managed staff augmentation, reduction, and employee performance through disciplining, coaching, and counseling.o Improved employee skills and increased team value with new training opportunities and empowering leadership.o Owner of Program Management reporting activities for the Billing PMO Organization, overseeing over 70-100 IT Billing, Infrastructure, and Customer Care projects. Automated reporting activities, saving the team 10+ hours of manual reporting activities per week.

• Managed medium to large-scale cross-functional corporate conversion and billing system enhancement projects at AT&T.• Led scope development, requirements gathering, design, testing, and implementation of new billing applications.• Trained and coached PMO Project Managers on processes, best practices, and organizational structure.

• Implemented PMO structure for new energy business unit launch at VarTec Telecom, Inc.• Developed detailed project plan from strategic vision to drive team success.

Dallas-Fort Worth Metroplex

• Managed IT billing and traffic operations, ensuring smooth monitoring and reporting processes.• Conducted department training sessions for new enhancements and system implementations.• Collaborated with cross-functional teams to streamline operations and enhance system efficiency.

Dallas-Fort Worth Metroplex

• Conducted Billing and Tax Auditing to ensure accuracy before bill release• Investigated Billing Issues to identify root causes• Frequently selected for Special Training and Reporting Initiatives

• Defined and documented business processes for billing admin, POS, inventory, collections, and more at Alltel.• Acted as the Billing and Point of Sale SME, handling wireless billing codes and marketing promotions.• Streamlined retail activations, cash accounting, and call center operations for efficiency.• Trained teams on financial services and managed development requests for continuous improvement.

Doctorate Degree, Business Administration - Information Systems And Enterprise Resource Management, 3.91

Master Of Science - Ms, Computer/Information Technology Administration And Management

Master Of Business Administration - Mba, Project Management

Activities and Societies: Delta Mu Delta

Bachelor Of Science - Bs, Business Administration / Project Management

Nanodegree, Data Analyst

Uses Python, SQL, and statistics to uncover insights, communicate critical findings, and create data-driven solutions.

Nanodegree, Introduction To Programming

Hands on basics of programming through HTML, CSS, and Python.

Nanodegree, Predictive Analytics For Business

Define business issues, prepare and clean data using Alteryx and SQL, implement a variety of predictive modeling techniques, and tell.