Keya Gordon Email & Phone Number

United States

United States

Remote

Managed a client portfolio of 25 tier-one clients as a client success manager of an international corporate wellness start-up. Client base included FAANG companies, biotechnology companies, and international law firms. •• Analyzed customer data to identify key trends and insights, leading to the creation of customized success plans that resulted in a 20% increase in customer retention rate.• Developed and executed strategic initiatives to drive inside sales, resulting in a 25% increase in Q3 2023 sales representing 12% of total sales for the national division. • Co-managed a data science project with the CEO that analyzed regional sales data with employee attrition rates to determine realistic sales quotas and compensation expectations to be implemented in 2024.

Skills: Software as a Service (SaaS) · Microsoft Office · SQL · API Development · Salesforce Sales Cloud

Operations and client success manager of concierge and corporate wellness medical service. Utilized qualification & discovery methods to identify qualified clients and oversaw account management from sales through client retention. • Acted as trusted advisor and provided individualized solutions to address client needs and ensure client development.• Leveraged client feedback and performed continuous process improvements while taking ownership of all account activity to ensure client satisfaction.• Optimized the qualification process for corporate wellness clients through the uses of predictive modeling, resulting in a 25% increase in qualified leads.

Chicago, Illinois

Managed day-to-day business and clinical activities by establishing goals, objectives, standards of performance, policies, and procedures while managing and supervising the clinic team. Guided the clinical onboarding for 11 new hires over a period of 12 months offering continuous guidance on best practices while providing constructive feedback. • Generated and maintained relationships with physician practices and hospital groups to develop referral programs, resulting in a 25% increase in referral volume from satisfied clients. • Analyzed client feedback to identify areas of improvement, resulting in the development of new training materials that increased client satisfaction scores by 15%. • Developed and executed an outcome-based training program for 50 medical professionals, resulting in a 20% increase in client retention and a 12.6% increase in monthly revenue.

Owner and operator of a successful fitness and coaching business. Utilized SEO/SEM marketing and outbound strategies to engage and finalize new clientele. Conducted weekly meetings with coaches to solidify their customer service skills to maximize client retention. • Performed weekly virtual presentations to maintain relationships with current clients and engage potential clients. • Developed outbound marketing strategy that resulted in a 20% increase in clients. • Implemented targeted SEO/SEM campaigns resulting in a 40% increase in website traffic and a 20% increase in qualified leads.

Maximized and recouped millions of dollars in reimbursement for a portfolio of physician and hospital group clients by identifying contractual variances between posted and expected reimbursement for the largest for-profit hospital system in the United States. • Identified and resolved over 2 million dollars in reimbursement and accounting discrepancies for a portfolio of 20+ clients by utilizing advanced data analysis techniques and identifying contractual variances, resulting in increased revenue and improved client satisfaction. • Oversaw quarterly review for clients and performed quality assurance audits and training for the refund and accounts payable departments. • Performed weekly presentations on key insights, and process modifications to various end users and stakeholders. • Collaborated seamlessly across legal, financial, and clinical departments to ensure optimal account management across key performance indicators (KPIs).

Post Graduate Certificate, Data Science And Machine Learning, 3.7

Chiropractic, Doctor Of Chiropractic

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Bachelor Of Arts - Ba