Deploy, manage, support, and develop new functionality for One Identity Manager in a large bank with 30K employees as an outsourcerImplemented access control strategies RBAC, PBAC, ABAC and SoDIntegrated One Identity Manager with an HR data source, developing an intermediate MS SQL database to normalize raw dataDeveloped an integration with the OTRS ITSM ticket system via API (SOAP/XML)Integrated One Identity Manager with several target systems directly using stock connectors or APIs as well as through a TIBCO data bus (REST/JSON): - MS Active directory- MS Exchange- 3Card (Internal back office system)- GreenData (Internal processing system)- EFR (Internal front office system)- CFT (Internal accounting system)Migrated One Identity Manager from version 7 to version 8Worked with business customers to break down complex business processes, formalize requirements and specificationsWorked with technical specialists to refine specifications and integrate APIsTrained colleagues and customers to use the systemI have three certificates of training from the vendor

Administering MS Active Directory, MS Exchange, corporate storage, managing SCCM images for users, deploying infrastructure on multiple venues, and supporting users across 11 cities hosting the championshipThe organizing Committee was hiring 30-50 people every weekTo optimize this process, I developed and managed a PowerShell-based system that automated the creation of new users, distribution and revocation of permissions during hiring or dismissal

Managing BMC Remedy 7.5 and 8.1 (an ITSM system) serving around 5K organizations and 50K usersData management: normalizing, merging, and migrating data, assuring its qualityWorked with developers to add new functionality and integrate with other systemsMigrated from 7.5 to 8.1Created technical documentation for the system

Supporting users on all IT-related issues, including PCs, printing, conferencing, and networkManaged workplaces and user infrastructure in the office and on the Olympic venuesResolved 2200 incidents with an average score of 4,83 out of 5