Derek Mccoy Menéndez Email & Phone Number

Creech St. Michael, England, United Kingdom

Creech St. Michael, England, United Kingdom

Hired to lead a team of four field techs for this Education focused IT MSP/CSP. My automation, cloud and modern workplace experience has been adopted and put to good use, resulting in environments running much more efficiently.💼 Key Responsibilities - Lead field operations for the South of England - Line manage four field engineers and mentor their development - In charge of overseeing the Microsoft tenancies in terms of security, migrations, and pushing best practice🏅 Key Achievements - Developed several automation tasks to drive efficiencies, mainly with cloud migrations. - Automated joiner/leaver process for two multi academy trusts.

Yeovil, England, United Kingdom

Worked with a tech team to deliver a quality service to fifty businesses. Hand picked to provide IT expertise to a government bank and an energy multinational. Gained valuable experience with ServiceNow, Defender, VMWare, Veeam. Assigned as lead in MFA rollouts, hybrid AAD and Intune enrolments.💼 Key Responsibilities - Helpdesk supervision to SLA deadlines, request fulfilment, incident resolution, hardware builds and repairs - Adhere to change management for impactful and urgent actions and managing priorities - Manage user expectations and maintain service quality by using quick and effective comms - Cover on-site IT support in several locations (London, Bristol, Wales, Preston) within a days notice - Upkeep device security, compliance and information assurance on a bank’s device estate for 250 users - Work with a large, worldwide ServiceNow team to manage incidents for the energy company’s 300 users🏅 Key Achievements - Developed an automated process for onboarding new starters, minimizing human error and manual tasks, saving approx 2 hours of IT and HR admin time per hire - Created a system to automatically deliver and acknowledge economic sanctions for an oil & gas multinational, speeding up the process from hours to minutes, saving 2hrs of senior exec time per week - Implemented effective uses of Flow, Sharepoint and Teams to collect, parse, store and deliver different kinds of data such as surveys, feedback, compliance, approvals and confirmations. Drastically increased efficiency across many departments after the initial usage cases were noticed by management - Strategized and actioned the upgrade of DLs to modern groups with Teams to improve comms making intra-department emails obsolete, gaining each user approx 1 hour of time a week - Worked collaboratively with the team to strategize and action a successful disaster recovery test - Delivered two weeks ahead of schedule on three milestones that composed the biggest project of 2021

I was hired by Blueloop to support GWR’s Blackberry fleet and it soon evolved into a switch to Android. The support desk aspect dovetailed into Office365 admin, AD, AAD, Win10 and server maintenance.💼 Key Responsibilities - Setup, maintenance and upgrade of the EMM ecosystem,policies, and eventually decision making and projects - In charge of a team of between 2 and 5 to build, handover, support, repair and upgrade the entire mobile device estate of 9000 devices for 4000 users while maintaining a high quality, fast turnaround service - Enhancing end user experience by improving documentation usage and streamlining service desk usability🏅 Key Achievements - Implemented solution for a project to digitize document delivery, saving £150,000 p.a. over the alternative - Identified a comms deficiency, pioneered a URL shortener so staff could get to sites in under 10 seconds - Assembled a group of “Champions”, tech-savvy proactive frontline users in different locations, to deliver high quality, quick and efficient service to their colleagues.. This cut the resolution time for most software or user related issues by 50% and hardware issues by 30%. Praised as the best use of Teams in the company - Transitioned the fleet of 9000 devices over to Android Enterprise. A monumental project that was delivered 6 months ahead of schedule before the AE only devices were being purchased

Yeovil