Partnering with business and technical stakeholders to elicit solution requirements, drive the solution design, engage with external vendors for delivery, and manage implementation.

Oversaw large enterprise projects up to $20M. Key contact and Subject Matter Expert for Project and Portfolio Management. Designed, developed, and rolled-out organization-wide project management office (PMO) processes and assets. Developed best practices for flow, efficiency, and effective delivery for more than 200 project managers.• Delivered customized Oracle CRM software implementation on-time using a team of 60 while holding total PM project costs at 7% and contributing $25M in customer benefits.• Transitioned team from use of a waterfall methodology to an Agile process leading to increased content in monthly software releases.• Developed and deployed automated tools for project schedule status, compliance, and reporting leading to improved tracking and rapid response to issues and risks.• Delivered a strategic project to improve integration of knowledge management for remote technical service resulting in improved remote service and decreased costs.• Managed RFP process for internet of things (IOT) integration with advanced knowledge management in preparation for significant business process redesign.

Completed project start-up, requirements development, and architectural design for a Xerox Supplies and Service major business transformation using Oracle CRM software. Directed the work of 20 staff members and 13 integration partners.

Seeking opportunities in IT and Business Process Project Management.

Managed a strategic take-over of a large-scale print and mail facility. Directed facilities upgrades, physical and IT security improvements, branding, operations, and employee transition. Improved standards for Program-level communications, operations procedures, and cost management leading to improved customer satisfaction and decreased costs. • Provided strategic management of multiple concurrent document management implementations with contract values between $14K and $4.4M.