Dr. Lewena Bayer is a leading expert in civility, relational skills, and workplace culture transformation. Civility Experts Inc. works with WEM to manage the pan-Canadian Workplace Connections Program, funded by the Government of Canada, she is currently helping businesses boost productivity, employee engagement, and retention using Relational Skills. Learn more at www.ElevateYourTeam.ca. With over 25 years of experience as the CEO of Civility Experts Worldwide, Dr. Lewena Bayer is a leading global authority on civility in the workplace and a master certified civility trainer. She has authored 24 books on civility, etiquette, and culture, including the international bestsellers "The 30% Solution" and "Power of Civility." She is also a compelling public speaker, a media contributor, and a respected thought leader in the field of civility and organizational culture.As the CEO of Civility Experts Worldwide, Dr. Bayer leads a team of over 500 affiliates in 49 countries who deliver civility training, coaching, and consulting services to clients across various sectors and industries. She is passionate about promoting civility, respect, and ethical behavior in the workplace and beyond, and collaborates with various organizations and initiatives that share this mission, such as Aegis Trust, World Citizen Alliance, and National Civility Center. Dr. Bayer believes that civility is not only a moral imperative but also a strategic advantage that can increase retention, engagement, and profitability.