Devin Lawrence Email and Phone Number
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Experienced professional in Customer service andOverseeing financial records, providingguidance/informational services. With over 4 yearsof customer service experience mastering tailoredComputer software and telecommunications skillsSpecialties include Avaya, Claims Processor, JURIS, TAMS, Microsoft Office, Microsoft Suite, Adobe Premiere, Adobe Photoshop, Avid Writer, Editing, Producing, Journalism, Public Relations & Crisis Management, Strong Presenter and Communicator, Lifestyle Guru, Blogger, Keen Attention to Detail, Social Media Analyst, and Foodie.
Sun Life
View- Website:
- sunlife.com
- Employees:
- 25240
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Senior Accommodation Specialist Integrated Absence And StdSun LifeWinter Park, Fl, Us
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Senior Accommodation Specialist Integrated Absence & StdSun Life Oct 2023 - PresentUnited States -
Leave SpecialistSun Life Oct 2022 - Oct 2023
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Claims Operations SpecialistSedgwick Aug 2021 - Oct 2022To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims.ESSENTIAL FUNCTIONS and RESPONSIBILITIESInforms claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements. Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.Conducts initial employee interview per process guidelines.Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists). Refers cases as appropriate to team lead.Maintains professional client relationships. -
Disability SpecialistSedgwick Oct 2020 - Jan 2022Orlando, Florida, United StatesInitiating Leave of Absences utilizing multidimensionalsystems of communicationTeam with Nurse Case Managers and LeaveSpecialists, primarily escalated extenuatingcircumstancesProactively communicate with client employees asneeded, ensuring high-quality customer service
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Customer Service SpecialistReedgroup Apr 2019 - Aug 2021Orlando, Florida Area• Help people through the logistics and real-world concerns of managing their leave of absence from work• Answer incoming calls to the Service center from people who need help with their leaves of absence• After training, support callers by serving as a subject matter expert on a variety of leaves of absence • Initiate new leave cases in our software system • Identify and expedite priority issues• Perform work under direct supervision, continuing to gain knowledge about disability/leaves management to improve ability to take on more complex responsibilities• Manage some leave paperwork as needed• Team with Nurse Case Managers and Leave Specialists, especially on complex cases• Attend department meetings and company meetings.• All that fun Jazz -
Customer Service SpecialistReedgroup, A Guardian® Company May 2019 - Oct 2020Orlando, Florida, United States
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Customer Service RepresentativeRandstad Sep 2017 - Mar 2019Orlando, Florida AreaTaking a minimum of 100-150 calls per day, meeting call center metrics and a great phone presence. In this role, the bi-lingual CSR will take calls from active clients, answer questions and any additional customer service dutiesRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. -
Customer Service SpecialistCvs Health Aug 2018 - Oct 2018Orlando, Florida AreaMedicare Part D Counseling and Customer Service for CVS Health Members. Notating member's prescriptions, refills, as well as resolution advocacy. -
Video Production InternFull Sail University May 2015 - Dec 2016Orlando, Florida, United StatesAs a video production intern for Platinum Creative, you work under the video production department ensuring the preparation, quality, execution of each shoot that is produced by Platinum Creative. From video editing to equipment setup, working as a Video Production intern you get the opportunity to be in a skilled and immersive learning environment with professionals working in the Film and Media Industry. -
Student MentorVisual Arts In The Entertainment And Media Industries (Vem) Oct 2015 - Jan 2016Orlando, Florida AreaOversee and Implement game module requirements and tasks given by instructors, Motivate Students to Achieve Highest Level of Performance, Access and Execute all tasks given by Work Study Instructors, Handle Digital Video and Audio Production equipment when Prompted, Content Creation, Organizational Skills, and Boost Student Morale.
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Direct Support ProfessionalRescare Aug 2014 - Jan 2016Responsible to assist a client with either personal care or home management tasks. Personal care includes tasks that range from assistance with basic personal hygiene and grooming, feeding and ambulation, medical monitoring and health care related tasks. Home management includes tasks like basic housekeeping, shopping and other related housekeeping tasks. -
Sales AssociateGap Inc. 2013 - 2014As a Gap Inc. Sales Associate, it is my job to promote our product and encourage everyone to do the same, listen to the customer and observe non-verbal cues to anticipate service needs, offer product suggestions and add on additional items while engaging with customers, Demonstrate a sense of urgency and pride while executing tasks and processing and maintain a clean and safe environment that prevents loss and minimizes risk.
Devin Lawrence Skills
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Frequently Asked Questions about Devin Lawrence
What company does Devin Lawrence work for?
Devin Lawrence works for Sun Life
What is Devin Lawrence's role at the current company?
Devin Lawrence's current role is Senior Accommodation Specialist Integrated Absence and STD.
What is Devin Lawrence's email address?
Devin Lawrence's email address is de****@****ick.com
What is Devin Lawrence's direct phone number?
Devin Lawrence's direct phone number is +190431*****
What schools did Devin Lawrence attend?
Devin Lawrence attended Full Sail University.
What are some of Devin Lawrence's interests?
Devin Lawrence has interest in Social Services, Children, Social Media Management, Video Editing, Environment, Education, New Technologies, Journalism, Human Rights, Digital Photography.
What skills is Devin Lawrence known for?
Devin Lawrence has skills like Social Media, Social Networking, Retail, Social Media Marketing, Marketing Communications, Media, Trans Media, Media Relations, Community Outreach, Communication, Facebook, Event Planning.
Who are Devin Lawrence's colleagues?
Devin Lawrence's colleagues are Nuria Ibrahim, Dominique Ortega, Victoria Bitkova, Nina Lestriana, Bea Pasajol, Eric Delaney, Sean Ryan.
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