Marc Garcia Email & Phone Number

Lyman, Sc, Us

Lyman, Sc

We began as the first and only family friendly bilingual TV station in the country. Vida Family TV was highlighted and offered in every platform and over the air channel. In Aug 2021 we transitioned to solely being a advertising and marketing company developing content for small to medium businesses to include:Social Media MarketingLocal S.E.O. Web Design and HostingVideo ProductionAs President I am fully responsible for all business operations. - Strategic Planning and development- Financial oversight- Operational readiness- Business Development

Greenville, South Carolina Area

New Church Plant in South Carolina - the next phase of what God has for us - visit our site for more info (www.BeTheBridgeSC.org) - its ok it is bilingual..2014-2016 - ARC Church plant (https://www.arcchurches.com/)We are a family of ministries equipping each other for the expansion of the gospel of Jesus Christ. This family is formed by relationships, not a "online form". Lets get to know each other and see where He takes it.

Lyman, South Carolina, United States

lost election but did garner 163 votes out of 745 on Nov 2. 2021.

Greer, South Carolina, United States

Contract Work via Finding Great People.  • Responsible for coordinating testing process for application releases and complex software enhancements including transitioning MS Exchange to new server/version, audit Active Directory users, and test computers for optimal performance. • Successfully administered complex system enhancements and actively participated in transition MS Exchange 2003 to 2007 in parallel and upgraded multiple Windows 2003 Servers to Windows 2008 R2 virtual servers. • Responsible for auditing Domain Controller and transition to new server during implementation.• Administer DNS for optimal usage by assigning IP addresses in segments and responsible for setting up and configuring SSL for external facing servers.• Upgrade, administer, manage and deploy ESET Antivirus (Enterprise) in the full enterprise for seven (7) sites as well as corporate offices including 420 Windows 7 client machines. • Developed Group Policies to assure proper security roles are implemented as well as printers, access permissions, home directories. • Deployed Network Management software (What’s Up Gold v16) for multiple sites and monitoring for servers as well as network device connectivity across LAN and WAN. • Documented entire LAN to WAN including switch and router port configurations and tracked each relationship with other internal devices. • Manage VMWare hosts and guests servers via VMWare client to including editing client configuration and creating clones and snapshot for machines.

As leader of this ministry I am responsible before God for the growth and equipping of the saints which have been lead to be a part of this ministry. As an Apostle I am called to not be above to leave but under to lift up those who I am in relationship with to help them accomplish their God given calling. My passion is to help those Saints of God fulfill their call. I am not in ministry to fill chairs in a building but to equip and release them into God's plan.

Cleveland, Ohio, United States

VIA Ajilon (now Modis) on contract with Progressive Insurance in Cleveland Ohio. REMOTE WORK except for 1 week a month Travel to and from for work. - Transition from Computer Associates Management Software to another vendor. - maintaining of VMWare servers- Developing and Deploying Documentation process in Sharepoint - monitoring solutions for system wide applications or functions.

Durham, North Carolina, United States

Primary responsibility: develop a solution for network monitoring that is robust enough to ensure aproactive approach to issues versus a re-active approach.• Utilizing What’s up Gold version 12.0 develop a network management solution to monitor all dataconnections, services/processes on specific mission Windows and Sun servers.• Develop escalation process within management tool to notify personnel necessary in a hierarchicalstructure.• In call center transition to outsource; key in Proof of Concept and implementing Citrix solution to softphone.• Implemented and tested soft phone application in Microsoft Softgrid environment.• Developed and designed team portal in ASP.net for team to centralize all documentation and resources.o Pulls information from Oracle DB and presents in ASP pages.o Centralized all reference material and placed spreadsheets in SQL DB for review and editing.o Role based management to define security to data.• Configured Cisco 800 series routers for transition to new system.

Raleigh, North Carolina, United States

Primary responsibility: System administrator and support for entire call center, serving 220 machines.Administer VoIP telephony system (Interactive Intelligence):Create users and associate with domain accountsCreate project IVR's based on schedule and demands.Administered unified messaging in VoIP environment.Security Officer for call center and integral part of NIST Low Certification implementation.Liaison between different departments within RTI to provide converged solutions from RTI Corporate and Raleigh Call Center.Developed policies and procedures as to the management of all Data structures and processes.Point lead in developing Virtual Call Center (VCC) technology. (work from home support) Analyzed P&L for VCC project.Developed budget for VCC implementation and expansion of call center.Responsible for building relationships with telecom vendors as well as other vendors to assure the functionality of the call center.Transitioned entire call center to new domain. Upon arrival and review of process of VCC lead testing for Citrix POC which is set to be implemented resulting in more than a $600K savings per year after ROI. Supported entire call center with full spectrum of computer issues from network problems to email issues to also include issues with users telephones.

Islandia, New York, United States

Primary responsibility: support flagship software Unicenter TNG (Enterprise Management) and it’s components in both Windows and some Unix environments as a support specialists, assisting Technical Support Representatives with issue resolution when needed. Securing training for team on product knowledge as needed. Selected as primary support technician for Publix and FDR accounts. Developed and delivered product training curriculum resulting in lowest backlog of client issues ever and support level standards accomplished in all attendees. Delivered soft skills training on customer service (Quality of Service). Resulting in a 96% pass rate for the QOS exam following. (out of approx. 95 attendees and 4 different training occasions) Project Manager functions for immediate support organization technical training. Maintained / Maintaining high level of standard in customer interactions and availability. Liaison between Level2 Support and client in issue resolution.Maintained high level of performance reviews. Maintained issues up to date in a high capacity environment.Delivering training has put me in the position as a “goto” person for my peers in the group as well as other groups. During my tenure thus far have received 4 letters of “praise” from clients in result of my expertise and initiative to go above and beyond that which is expected. Delivering customer service training has allowed me to mentor some of my peers in the their customer service skills. Part of team to modify the QOS as well as develop a “Refresher Course” for support.

Work with pre-teen and youth in dealing with many spiritual challenges in their life. Our key focus even then was to Raise Leaders - we called the youth "Joshua Generation".

Hauppauge, New York, United States

Supervise staff of 36 support technicians and engineers.Built 24X7 support staff for worldwide Satellite IP network.Main point of contact in dealing with customer dissatisfaction and resolving issues.Designed corporate web; Designed full IT Support infrastructure to include diagrams in Visio for quick reference ontroubleshooting.Designed new-hire training program getting new hires equipped within a 2 week time frame.Developed in house training for entire network infrastructure including using intranet as well as classinstruction:CISCO Basic TrainingSignal Processor trainingIP Network TroubleshootingManaged entire Network Operation Center budget and staff requirements.Responsible for implementing performance review standards which allowed for ISO certification.Requisitioned shelf replacement in the event of network failure.Implemented Call Center Call Tracking application and developed preliminary system.Responsible for requisitioning Satellite segment with Hughes Networks.Instrumental in demonstrating support capability to CBS network affiliate which in turn resulted in $1.85 Million contract for parent company GlobeCom Systems. Instrumental in developing secondary product called ISP in a Box, which demonstrated a complete ISP solution for clients using Satellite connectivity.

Norfolk, Virginia, United States

Doctorate, Biblical Studies/Theology

Doctorate, Theology/Theological Studies