Andrew Marino Bastkowski Email & Phone Number

Atlanta, Georgia, United States

- Troubleshooting technical issues for law firms utilizing Aderant's software/SaaS applications and rectifying database errors using SQL queries.- Interacting with the SalesForce ticketing system to log and track client issues, providing detailed information and resolution steps.- Utilizing Remote Desktop Protocols like SecureLink or via Zoom calls access a client's server environment.- Triaging and escalating more complex technical issues to appropriate internal teams, ensuring timely resolution.- Contributing to the knowledge base by documenting newly identified issues and their resolutions to streamline future support processes via knowledge articles.- Collaborating with internal IT teams, developers, and other technical staff to diagnose bugs and provide feedback for system improvements.

Harrisburg, Pennsylvania, United States

- Developed sales quotes for HP Enterprise products and solutions, including cloud-based data management services, Aruba networking equipment, servers, and Annuity.-Provided HPE website customer portal support for partner registration, order status, and deal registration pricing eligibility.- Managed and directing email and quote allocation for the entire department.- Prioritized quote requests to meet Service Level Agreement (SLA) response times.- Strived to build and sustain strong customer service standards.

Harrisburg, Pennsylvania, United States

- Responsible for purchase order operations within SMB IT Sales Support.- Expertise in designing and finalizing complex purchase orders for computer hardware, IoT devices and networking equipment.- Assisted customers in navigating the homepage website to place orders and troubleshooting login credentials and web app issues.- Delivered exceptional customer support, resolved OMS-related issues, and provided efficient order processing.- Collaborated with sales representatives and utilized sales tracking tools to monitor performance.

Pompano Beach, Florida, United States

- Organized the installation of new computer hardware & POS devices across multiple Verizon franchised retail locations.- Engaged with business customers, troubleshooting devices, addressing sales inquiries, and offering expert advice on the latest mobile phones, hotspots, and remote communication solutions.- Orchestrated and completed the initialization of business-sized cellular plans.- Assisted General Manager in crafting schedules, meeting and exceeding sales targets, and enhancing overall location performance.

Boca Raton, Florida, United States

- Contributed to a start-up Business Development call center specializing in remote-based marketing services.- Converted sales lead data gathered via outbound phone calls into actionable insights through SalesForce for sales representatives.- Pooled resources with the sales team to evaluate potential sales opportunities.

Deerfield Beach, Florida, United States

- Accurately input data into the organization's information management system.- Performed data verification & ensured confidentiality through security protocols.- Identified and corrected errors or inconsistencies in the data spreadsheets.- Collaborated with other departments to clarify information or resolve discrepancies.

Computer Engineering, Information Technology

1 Year of Attendance - Computer Engineering program

Comptia A+, Network+, Az-900

High School Diploma

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