Chief Information Officer
Santa Monica, California, Us
Spearheaded delivery of product capabilities, data analytics, and process automation for mental/behavioral health clinicians while guiding profound digital transformation. Set and execute a bold new vision for our product development, information technology (IT), infrastructure, cybersecurity, mobile technology, regulatory healthcare compliance, data, and fraud/underwriting functions. Optimize products, enterprise software architecture, and end-user support for internal staff. Key Highlights:► Deploying unique customer-centric product features and aligning business with technology objectives that led to raising the company’s valuation from less than $100M to $2B in less than four years.► Drove 44%+ year-over-year (YoY) ARR growth for four straight years by devising new offerings that focused on customer value, driving business revenue► Boosted annual recurring revenues (ARR) of $20M+, by increasing product trials to paid conversions using internally developed AI and ML models.► Improved customers’/clients' practices and increased revenues by generating insights based on data analytics and machine learning. Empowered clinicians to enhance patient outcomes and quality of care.► Prevented millions in annual losses by installing fraud detection/prevention/mitigation, Know Your Customer (KYC), and Know Your Business (KYB) processes for new account subscriptions► Positioned the organization to be among the most trusted companies industry-wide, gaining a competitive advantage as the first healthcare technology company to obtain HITRUST and PCI certifications in the mental and behavioral space.► Led a team of over 200 employees globally across three continents and 7 countries.► Recognized as 2023 CIO/CTO of the Year, 2023 IT Audit Team of the Year, 2023 and 2022 CIO of the Year Finalist for Southern California and featured in The National CIO Review’s CIO Spotlight