Michelle Ng

Michelle Ng Email and Phone Number

Head of Business Operations @ SalesWorks Group
Kuala Lumpur, MY
Michelle Ng's Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
About Michelle Ng

Experienced Director of Customer Service Operations with a proven track record of success across the Hotel, Retail, Gaming, Insurance, and Healthcare industries. Demonstrated expertise in Contact Center Management, Ops Strategic Planning, Customer Loyalty (NPS), Process Improvement (Kaizen), Project and Budget Management. A results-driven leader passionate about optimizing operations and enhancing customer experiences. Holds a Master's degree in International Business from the University of East London, showcasing a strong foundation in leadership and operational excellence.

Michelle Ng's Current Company Details
SalesWorks Group

Salesworks Group

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Head of Business Operations
Kuala Lumpur, MY
Website:
salesworksgroup.com
Employees:
569
Michelle Ng Work Experience Details
  • Salesworks Group
    Head Of Business Operations
    Salesworks Group
    Kuala Lumpur, My
    View
  • Worldwide Tcm-T&Cm Sciences Medical Centre
    Chief Customer Officer
    Worldwide Tcm-T&Cm Sciences Medical Centre Oct 2024 - Present
    Greater Kuala Lumpur
    Forged strategic partnerships with healthcare leaders across ASEAN markets.Led product training and support for associates, ensuring exceptional customer service and inquiry resolution.Managed budgets and expenses efficiently to optimize operations.
  • Worldwide Tcm-T&Cm Sciences Medical Centre
    Director Of Customer Support
    Worldwide Tcm-T&Cm Sciences Medical Centre Jan 2024 - Present
    Greater Kuala Lumpur
    Managing operational initiatives to drive customer and patient satisfaction, Improve sales targets, and drive cost efficiencies. Ensuring timely launch of new wellness products.
  • Shopee
    Customer Service Operations Manager
    Shopee Nov 2022 - Jan 2024
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    View
  • Allianz Malaysia
    Head Of Customer Service
    Allianz Malaysia Nov 2020 - Oct 2022
    Greater Kuala Lumpur
    View
  • Plan C Ict Sdn Bhd
    Head Of Customer Experience Apac
    Plan C Ict Sdn Bhd Apr 2019 - Nov 2020
    Kuala Lumpur, Malaysia
    View
  • Mayfly Entertainment Limited
    Director Of Customer Service - Contact Centre | Payment Processing | Operational Compliance
    Mayfly Entertainment Limited Aug 2015 - Feb 2019
    Kuala Lumpur, Malaysia
    * Direct and overseeing 24/7 Contact Centre Operations, Payment Processing, and Operational Compliance Management. * Define and implement process improvements towards the goal of continually measuring and improving customer satisfaction and operational efficiency. * NPS-VOC - Capture customers' feedback from NPS, continually work to understand the products and our customers to ensure that we are always providing our customers with an exceptional experience and last but not least, ensure processes are comply with regulator's requirement in fraud, AML, data protection and corporate responsible policies.
    View
  • Sony Electronics
    Head Of Contact Centre - Malaysia & Singapore
    Sony Electronics Jan 2011 - Aug 2015
    Kuala Lumpur
    NPS, VOC and project management.
    View
  • Electrom Berhad
    Head Of Credit Control And Contact Centre
    Electrom Berhad May 2006 - Dec 2010
    Debt Management,24/7 Contact Centre Management Corporate Client Service Support
  • Hyatt Hotels Corporation
    Mice/Wedding Planner (Event Management)
    Hyatt Hotels Corporation Apr 2000 - May 2006
    Kuala Lumpur, Malaysia
    View

Michelle Ng Education Details

Frequently Asked Questions about Michelle Ng

What company does Michelle Ng work for?

Michelle Ng works for Salesworks Group

What is Michelle Ng's role at the current company?

Michelle Ng's current role is Head of Business Operations.

What schools did Michelle Ng attend?

Michelle Ng attended University Of East London.

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