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Michelle Ng Email & Phone Number
Head of Business Operations
at
SalesWorks Group
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Business Operations
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Company size
Who is Michelle Ng? Overview
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Quick answer
Michelle Ng is listed as Head of Business Operations at SalesWorks Group, a with 569 employees, based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Michelle Ng.
Michelle Ng previously worked as Chief Customer Officer at Worldwide Tcm-T&Cm Sciences Medical Centre and Director of Customer Support at Worldwide Tcm-T&Cm Sciences Medical Centre. Michelle Ng holds Master'S Degree from University Of East London.
Company email context
Email format at SalesWorks Group
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SalesWorks Group
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Profile bio
About Michelle Ng
Experienced Director of Customer Service Operations with a proven track record of success across the Hotel, Retail, Gaming, Insurance, and Healthcare industries. Demonstrated expertise in Contact Center Management, Ops Strategic Planning, Customer Loyalty (NPS), Process Improvement (Kaizen), Project and Budget Management. A results-driven leader passionate about optimizing operations and enhancing customer experiences. Holds a Master's degree in International Business from the University of East London, showcasing a strong foundation in leadership and operational excellence.
Current workplace
Michelle Ng's current company
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Salesworks Group
10 roles
Michelle Ng work experience
A career timeline built from the work history available for this profile.
Chief Customer Officer
Current
Worldwide Tcm-T&Cm Sciences Medical Centre
Forged strategic partnerships with healthcare leaders across ASEAN markets.Led product training and support for associates, ensuring exceptional customer service and inquiry resolution.Managed budgets and expenses efficiently to optimize operations.
Oct 2024 - Present
Director Of Customer Support
Current
Worldwide Tcm-T&Cm Sciences Medical Centre
Managing operational initiatives to drive customer and patient satisfaction, Improve sales targets, and drive cost efficiencies. Ensuring timely launch of new wellness products.
Jan 2024 - Present
Customer Service Operations Manager
Nov 2022 - Jan 2024
Head Of Customer Service
Nov 2020 - Oct 2022
Head Of Customer Experience Apac
Apr 2019 - Nov 2020
Director Of Customer Service - Contact Centre | Payment Processing | Operational Compliance
* Direct and overseeing 24/7 Contact Centre Operations, Payment Processing, and Operational Compliance Management. * Define and implement process improvements towards the goal of continually measuring and improving customer satisfaction and operational efficiency. * NPS-VOC - Capture customers' feedback from NPS, continually work to understand the products and our customers to ensure that we are always providing our customers with an exceptional experience and last but not least, ensure processes are comply with regulator's requirement in fraud, AML, data protection and corporate responsible policies.
Aug 2015 - Feb 2019
Jan 2011 - Aug 2015
Head Of Credit Control And Contact Centre
Electrom Berhad
Debt Management,24/7 Contact Centre Management Corporate Client Service Support
May 2006 - Dec 2010
Mice/Wedding Planner (Event Management)
Apr 2000 - May 2006
1 education record
Michelle Ng education
FAQ
Frequently asked questions about Michelle Ng
Quick answers generated from the profile data available on this page.
What company does Michelle Ng work for?
Michelle Ng works for SalesWorks Group.
What is Michelle Ng's role at SalesWorks Group?
Michelle Ng is listed as Head of Business Operations at SalesWorks Group.
Where is Michelle Ng based?
Michelle Ng is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with SalesWorks Group.
What companies has Michelle Ng worked for?
Michelle Ng has worked for Salesworks Group, Worldwide Tcm-T&Cm Sciences Medical Centre, Shopee, Allianz Malaysia, and Plan C Ict Sdn Bhd.
How can I contact Michelle Ng?
You can use AeroLeads to view verified contact signals for Michelle Ng at SalesWorks Group, including work email, phone, and LinkedIn data when available.
What schools did Michelle Ng attend?
Michelle Ng holds Master'S Degree from University Of East London.
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