With over two decades of diverse experience, I specialize in advising managers of companies in crisis and driving organizational digital transformation. I have 15 years of extensive experience in implementing ITIL and ITSM, which includes analyzing needs, designing and implementing service management processes, and evaluating the performance of existing systems.My interest in ITSM consulting stems from its profound impact on improving efficiency and service quality within organizations. As a consultant, I help organizations optimize their processes, reduce costs, and create a better experience for users and customers. I also emphasize training and empowering teams in ITSM, fostering a culture of collaboration and innovation.My experience includes implementing ITSM in ministries and various governmental organizations, as well as in private and international companies. In ministries, I have contributed to enhancing IT service processes to increase efficiency and transparency. In the private sector, I have collaborated with both large and small companies to implement best practices in ITSM. Additionally, in international projects, I have become familiar with diverse cultures and working styles, designing solutions that assist organizations on a global scale.With this combination of experience and knowledge, I act as an effective consultant in the field of ITSM, helping organizations achieve success in today's complex and dynamic world.
Freelance
-
Digital And It Transformation |Management Consulting| Ict TrainerFreelance Nov 2010 - Present
-
Itil And Business ConsultantFreelance Jan 2009 - Oct 2024Tehran, Tehran Province, Iran
-
Member Of The Management BoardChakad Ala Feb 2016 - PresentIran
-
Itil Expert| Trainer, Advisor, Consultant, Mentor, AuditorChakad Ala Jan 2009 - PresentTehranAs an ITSM (IT Service Management) Expert with several years of experience and a PhD in this field, I possess a comprehensive skill set that includes practical and academic knowledge of ITSM frameworks such as ITIL,ISO 20000, Lean and CMMI-SVC. My extensive experience in implementing ITSM processes, tools, and methodologies is complemented by strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a proven capacity to manage multiple projects effectively. My Key Responsibilities until now are included but not limited to consulting services including provide strategic guidance to ministries and top local and international organizations, including the Ministry of SAMT, the Ministry of Education, the Ministry of Urban and Road, different local electricity distribution and payment companies, some international companies including Iprintis, HeiTech, etc assessing current ITSM practices and identifying opportunities for enhancement؛ process Improvement including design and implement customized ITSM processes that meet the unique needs of each organization, while facilitating workshops and training sessions to educate stakeholders on ITSM principles؛ stakeholder engagement including collaborate with senior management and IT teams to ensure alignment of IT services with business objectives, fostering strong relationships to support successful ITSM adoption؛ change Management to lead initiatives to manage change effectively during the implementation of new ITSM processes, evaluating their impact and mitigating associated risks؛ performance measurement to develop and analyze metrics and KPIs to assess the effectiveness of ITSM processes, driving continuous improvement efforts and finally leadership and mentorship to mentor junior ITSM professionals, guiding their career development, and lead cross-functional teams in ITSM projects to promote a collaborative culture.
-
Organizational Digital TransformationSelf-Employed May 2018 - Oct 2024Iran
-
Chief Executive OfficerAtlas Fan Avar Taha Nov 2020 - Jan 2022Smart City Aplication Development
-
Senior LecturerShahid Beheshti University Of Medical Sciences Jun 2015 - Mar 2016IranMedical Informatics Senior Lecturer Implementer -
Senior LecturerTehran University Of Medical Sciences (Tums) Jun 2013 - Jul 2014IranTeaching different Ph.D, Master and Bachelor courses including Health care system analysis, Medical Informatics, Health IT,...
-
Itsm ConsultantEcci Apr 2008 - Nov 2009Singapore, Philiphin, Vietnam,...
-
Senior LecturerUtm Feb 2008 - Jan 2009MalaysiaWork as MIS lecturer at UTM University, KL Campus
Dr. M. Sharifi Education Details
-
Medical Informatics
-
Iran University -
Information Technology
-
NiauMaster
Frequently Asked Questions about Dr. M. Sharifi
What company does Dr. M. Sharifi work for?
Dr. M. Sharifi works for Freelance
What is Dr. M. Sharifi's role at the current company?
Dr. M. Sharifi's current role is Digital and IT Transformation| Management Consulting| ICT Training.
What schools did Dr. M. Sharifi attend?
Dr. M. Sharifi attended Universiti Teknologi Malaysia, Iran University, Universiti Teknologi Malaysia, Niau.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial