Donald Newton Email & Phone Number

Remote

- Provide excellent technical support for all user accounts, access control event logs, and data auditing.- Execute various data collection tools and methodologies to troubleshoot reported problems, determine root cause, and develop solutions. - Analyze and resolve existing system errors and upcoming production concerns both at the database and operating.

- Routinely manage 20+ product support cases varying in subject matter, complexity, and urgency.- Utilize a custom CRM platform to manage technical support and development tickets for troubleshooting and overall product performance.- Develop and maintain proprietary, company-wide system configurations.- Establish workflow processes for internal escalation.

Falls Church, Virginia

- Developed and maintained a portfolio of 200 clients and readily assess how the products would best suit their future needs.- Collaborated with the CEO and department executives to determine future directions for the company.- Engaged in productive dialogue to identify beneficial changes in infrastructure and methods of implementation.- Strategically.

Falls Church, Virginia

- Lead the management of the multi-million-dollar District Wharf Phase I Project.- Proactively self-educated to ensure complete comprehension of products prior to engaging in discussions about potential product development.- Served as the primary point of escalation for client issues as well as internal team issues.- Managed the training new customer.

Direct all facets of operations for a branch comprised of seven employees. Responsibly manage budget, to include oversight of all operating costs of the branch, employee expenses, and costs of vehicle maintenance. Demonstrate advanced business sales acumen, deliver advanced training to employees, and conduct all hiring and necessary terminations of team.

Managed and maintained one of the largest offices in the north east region. Spearheaded training and development of over 30 employees. Collaborated in the analysis, training, and professional development of all employees. Assisted in the recruitment, interviewing, and selection process of potential candidates. Managed verbal and written complaints and.

Successfully completed the Management Trainee Program with a 93% on the Management Qualification Exam. Developed a deep understanding of sales, customer service, and progressive and proven business practices. Effectively worked in tandem with a diverse group of individuals, departments, and organizations. Ranked as a top performer within the Northern.