Donald Newton Email & Phone Number

Remote

- Provide excellent technical support for all user accounts, access control event logs, and data auditing.- Execute various data collection tools and methodologies to troubleshoot reported problems, determine root cause, and develop solutions. - Analyze and resolve existing system errors and upcoming production concerns both at the database and operating system levels, and provide recommendations to achieve the optimal architecture.- Read and analyze source code on a daily basis.- Create custom data reports and modify SQL scripts used to monitor, retrieve, and analyze system data.- Collaborate with the development and engineering teams to debug issues pertaining to migrations and other system wide updates.- Independently executed a company wide migration to a new access management system which guaranteed that all customers and platforms would be able to advance with future technologies.

- Routinely manage 20+ product support cases varying in subject matter, complexity, and urgency.- Utilize a custom CRM platform to manage technical support and development tickets for troubleshooting and overall product performance.- Develop and maintain proprietary, company-wide system configurations.- Establish workflow processes for internal escalation to ensure operational efficiency.- Demonstrate strong IT and operating system management skills with an ability to learn new applications and techniques quickly.- Exemplify strong leadership abilities when serving as team lead on an as-needed basis.

Falls Church, Virginia

- Developed and maintained a portfolio of 200 clients and readily assess how the products would best suit their future needs.- Collaborated with the CEO and department executives to determine future directions for the company.- Engaged in productive dialogue to identify beneficial changes in infrastructure and methods of implementation.- Strategically prioritized internal concerns that affect client facing platforms to develop unique methods for improvement.- Mentored employees and act as a liaison for all interdepartmental communication to ensure company success.

Falls Church, Virginia

- Lead the management of the multi-million-dollar District Wharf Phase I Project.- Proactively self-educated to ensure complete comprehension of products prior to engaging in discussions about potential product development.- Served as the primary point of escalation for client issues as well as internal team issues.- Managed the training new customer experience representatives and ensured their knowledge and troubleshooting abilities prior to client engagement

Direct all facets of operations for a branch comprised of seven employees. Responsibly manage budget, to include oversight of all operating costs of the branch, employee expenses, and costs of vehicle maintenance. Demonstrate advanced business sales acumen, deliver advanced training to employees, and conduct all hiring and necessary terminations of team members. Oversee the maintenance of 150 vehicles while upholding exceptional customer service. Tailor communication styles to individual needs, actively listen, and exhibit empathy in assisting customers and employees. Direct branch finances by balancing account receivables and identifying accounts considered in default, followed by repossession field work. Offset operational costs by analyzing trends in vehicle demand. Compile and monitor sales reports while setting goals and expectations for employees. Complete year-to-date income, sales, and penetration of the market reports.

Managed and maintained one of the largest offices in the north east region. Spearheaded training and development of over 30 employees. Collaborated in the analysis, training, and professional development of all employees. Assisted in the recruitment, interviewing, and selection process of potential candidates. Managed verbal and written complaints and inquires from customers, clients, business partners, and insurance companies. Thoroughly prepared reports, balanced daily deposits, and managed personal and sensitive information. Provided profitable business practices on a daily basis to guarantee long term financial stability.

Successfully completed the Management Trainee Program with a 93% on the Management Qualification Exam. Developed a deep understanding of sales, customer service, and progressive and proven business practices. Effectively worked in tandem with a diverse group of individuals, departments, and organizations. Ranked as a top performer within the Northern Virginia area.Promoted to the Dulles Airport Office as part of the Best Persons Program. Attended 4 of 6 MVP events for being in the top 10 of 138 employees in placing highest in the combined categories of sales, service, corporate account leads, and car sales.